The ALLIANCE is excited to recruit a Service Designer for the ALISS programme. ALISS – A Local Information System for
Scotland is a web-based system for finding and sharing information about community services, groups, activities
and resources that support health and wellbeing. The Service Designer plays a key role, using human-centred
design principles to implement changes to the ALISS system.
The successful candidate for this role should have:
- Relevant qualification or experience in service design.
- Strong passion for user-centred design
principles and methodologies.
- Knowledge and experience of prototyping tools and
techniques.
- Eagerness to engage in user research activities, with a basic understanding of research
methodologies.
- Understanding of service design within digital and physical environments.
- A
creative mindset with a focus on problem-solving.
- Strong analytical skills and a keen eye for
detail.
- Excellent communication skills to effectively articulate design concepts and decisions to those
implementing solutions (e.g. ALISS developers) and people with low digital skills.
- Ability to work
collaboratively in a small team, demonstrating flexibility and adaptability.
Terms and conditions
This is a full time role, 35 hours per week, and based in Glasgow. The post holder will be required to adopt a
flexible approach to working hours as travel throughout Scotland and occasional additional hours may be
required. However, this will be reimbursed through the organisation’s Time off in Lieu scheme.
As an ALLIANCE employee you will benefit from:
- 210 hours annual leave (equivalent of 30 days) pro rata
- 91 hours of public holidays (equivalent of 13
days) pro rata that can be taken flexibly
- 24.5 hours additional leave between Christmas and New Year pro
rata (equivalent to 3.5 days)
- Annual incremental increase in salary (until top of
grade)
- Contributory pension scheme
- Open to flexible working (formal and informal)
- Hybrid
working – opportunity to work from home for part of the week
- Enhanced maternity, paternity pay, shared
parental and adoption leave
- Enhanced sick pay
- Employee Assistance Programme
- Learning and
development opportunities
- Time off in lieu
- Cycle Scheme
- Bike storage
- Carer
Positive Employer
- Disability Confident Employer
- Up to 35 hours (pro rata) paid carers leave per
annum
- Up to 35 hours (pro rata) paid special leave per annum
- Up to 70 hours (pro rata) paid
compassionate leave per annum
- Paid day off to move house
- Employee forum
The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talk
flexible working.
We recognise everyone is different and provide an environment where differences are valued and everyone is encouraged
to be the best version of themselves. We recognise that in real life, great people don’t always ‘tick all the
boxes’. Even if you don’t meet every point on the job description, if this role and our organisation feels like
a good fit for you, we still want to hear from you.
About the Health and Social Care Alliance Scotland
The Health and Social Care Alliance Scotland (the ALLIANCE) is an independent Scottish Charity funded by a grant from
the Scottish Government. Our vision is for a Scotland where people of all ages who are disabled or living with
long term conditions, and unpaid carers, have a strong voice and enjoy their right to live well, as equal and
active citizens, free from discrimination, with support and services that put them at the centre.
The ALLIANCE has three core aims; we seek to:
- Ensure people are at the centre, that their voices, expertise, and rights drive policy and sit at the heart of
design, delivery and improvement of support and services.
- Support transformational change, towards
approaches that work with individual and community assets, helping people to stay well, supporting human rights,
self-management, co-production, and independent living.
- Champion and support the third sector as a vital
strategic and delivery partner and foster better cross-sector understanding and partnership.
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