Senior Administrator - Money Advice
- Full time or Part time
- £25,680
- On site: Kilmarnock
- Closing 23rd August 2026
- Advertised from 30th July 2026
- 35 hours per week. Permanent. Part time or job share will be considered.
Role
East Ayrshire Citizens Advice Bureau (EACAB) is a progressive and innovative advice organisation dedicated to providing free, impartial, and confidential advice to local communities. We offer both generalist advice and specialist casework services to support people in need across East Ayrshire.
We are seeking a highly organised Senior Administrator for our Money Advice service to join the team in East Ayrshire Citizens Advice Bureau in Kilmarnock. This role is offered on a permanant basis and is offered at 35 hours per week. Part time or job share will be considered.
The successful candidate will be responsible for ensuring effective administrative processes for our Money Advice Service.
Application notes
Visit our website for further information and an application pack.
If you need further support to make an application, please email: gillian.moore@eastayrshirecab.org.uk
Applications must be received by midnight on Sunday 23 August 2026.
East Ayrshire CAB is an equal opportunities employer and welcomes applications from all sections of the community.
East Ayrshire Citizens Advice Bureau – Scottish Charity SC028817
Main Purpose of the role
The Deputy CEO will be responsible for the day-to-day operations while supporting the CEO on project finance and staff management.
This post holder will work closely with the CEO and will be responsible for ensuring the smooth running of the Bureau and to ensure the Bureau is fulfilling all targets, outcomes and KPI’s. They will oversee compliance with CAS QA, National standards and ensure we deliver the best service to clients across West Lothian. They will work closely with partners and stakeholders that will develop strong relationships and partnership working.
The postholder will also work with the CEO to identify long term sustainability and future development opportunities and to apply for relevant funding applications.
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The Help for Carers Access Officer is a key member of the Falkirk Citizens Advice Bureau team, delivering independent, free, impartial, and confidential advice to unpaid carers in the Falkirk area. In this role you will work as part of the Help for Carers Team and in partnership with the Falkirk & Clackmannanshire Carers Centre to improve livelihoods and living standards, dealing with a wide range of poverty related issues through carefully tailored advice.
This work will be delivered through a combination of face-to-face interviews, telephone, email, and webchat. You will also support project development through interacting with local organisations, client groups, and professionals.
We are seeking candidates with existing experience of advice-giving, and a strong commitment to the Bureau’s objectives and values.
Key responsibilities will include:
- Working with the Falkirk & Clackmannanshire Carers Centre to provide benefit, debt and housing advice to carers and their families.
- Providing a wraparound service for carers in order to increase their household income, reduce expenditure and improve quality of life for their families.
- Working with other agencies who support carers and promote awareness of the service to them and their networks.
- Appropriately recording client data in compliance with GDPR and Bureau policy, to support advice and social policy work, fundraising, and service promotion.
- Adhering to Association standards and Bureau policy at all times.
Employee benefits
Falkirk Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days leave plus 10 public holidays and enrolment into the government NEST pension scheme with an enhanced 5% employer contribution.
As a Telephone Adviser, you could work on our Help to Claim helpline project which focuses on Universal Credit or on our General Advice telephone adviceline, giving advice on a range of topics. You will work as part of a supportive team, ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to. You will be supported through comprehensive initial training and encouraged to continually develop during your time with us.
For full details, please download the documents at the bottom of the page.
PASS Adviser (Patient Advice and Support)
- Part time
- £26,748 – £28,820 pro-rata
- On site: Inverness
- Closing 17th August 2026
About Us
Inverness Badenoch and Strathspey Citizens Advice Bureau is an independent charity which provides holistic advice, information and support to members of the public. Our services are free, impartial, non-judgemental, confidential and independent.
JOB DESCRIPTION
The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, and provide advice and support to those wishing to give feedback or comments, or raise concerns or complaints about NHS care received.
Inverness Badenoch & Strathspey Citizens Advice Bureau provide the PASS service in our local area as well as providing support to the National PASS Helpline as part of the role.
Patient Advisers will provide clients with advice and information who wish to give feedback or comments, or raise concerns or complaints to the NHS and support bureaux volunteers and staff with queries on the PASS service. They will work on a rota to provide advice on the PASS National Helpline as well as managing casework, producing statistical reports and where necessary carrying out promotional activities or attending meeting with stakeholders as part of their role
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