The Rape & Sexual Abuse Centre Perth & Kinross are looking for an Operations Manager to join our expanding team.

This new post will be responsible for the operational management of RASAC P&K Services and deputising for the Centre Manager when required.

This is an exciting opportunity to be part of our dedicated team, providing a range of Support, Prevention and Advocacy services for survivors of sexual violence living in Perth & Kinross. The post holder will work closely with the Chief Executive Officer and Board of Directors to lead on the development, delivery and evaluation of existing and new services. The post will also involve working with a range of stakeholders to improve the identification of, and responses to, sexual violence. This will include applying and reporting to a variety of funders as required.

We are looking for someone who is collaborative in their approach, has excellent inter-personal skills and is able to adapt quickly to change. A commitment to a feminist analysis of gender-based violence is essential, alongside a minimum of 2 years management/leadership experience. Current or former experience of working in the Violence Against Women sector is desirable.

Funding for this position is indicative to the end of March 2028. RASAC P&K will endeavour to secure ongoing funding beyond this date.

Overall Purpose

Manage the coordination and delivery of qualifications within ARC Scotland’s assessment centre, ensuring it meets all Qualifications Scotland’s requirements. Contributing to the delivery of ARC Scotland’s workplan, vision and mission.

Leadership

• Work with the Head of Accredited Training to deliver ARC Scotland’s overarching workplan.
• Provide support and guidance to the administration team.
• Recruit, induct, manage and support (as the first point of contact) the team of freelance contractors delivering high quality assessment and verification across the assessment centre.
• Coordinate the deployment of freelance contractors in the delivery of accredited qualifications across Scotland.
• Manage and facilitate the standardisation of assessment and verification activity in accordance with Qualifications Scotland’s requirements.
• Contribute to the ongoing strategic planning and development of ARC Scotland.
• Facilitate and / or contribute to relevant ARC Scotland meetings.
• Deputise for the Head of Accredited Training in their absence.

Key Responsibilities

• Be the first point of contact between ARC Scotland and Qualifications Scotland in accordance with their requirements.
• Maintain ARC Scotland’s compliance with Qualification Scotland’s requirements.
• Be the first point of contact with Qualifications Scotland in coordinating external verification activity, approval applications and ensuring any recommendations are implemented timeously.
• Manage partnerships between ARC Scotland and customers (managing existing resources in retaining and gaining new business along with the Head of Accredited Training).
• Review, update and refresh ARC Scotland’s policies and procedures in line with current legislation and Qualifications Scotland guidelines and ensuring they are implemented.
• Ensure suitable records are maintained and updated in accordance with the requirements of Qualifications Scotland and ARC Scotland’s data management policy.
• Communicate changes and updates to and from Qualifications Scotland to all relevant parties.
• Notify Qualifications Scotland of any changes which may affect the centre’s ability to meet the quality assurance criteria.
• Carry out assessment and verification activity as required to maintain competence and quality assurance standards.
• Discuss monthly candidate progress reports with freelance assessors and verifiers and provide partner organisations with regular updates. Agree and implement remedial action where required progress has not been made.
• Monitor payment claims against assessment and verification time claimed.
• Gather, process and analyse feedback as part of the quality assurance processes within ARC Scotland. Use feedback to promote services or to address areas of improvement identified timeously.
• Support the development and implementation of communication and marketing strategies within ARC Scotland.
• Conduct any investigations required in accordance with ARC Scotland’s policies and procedures.

Other

• Deliver training as required.
• Be flexible in approach and adaptable in managing own workload.
• Work flexible hours and be able to travel throughout Scotland as required.
• Undertake CPD to maintain competence in accordance with relevant assessment strategies, and ensure freelance contractors do the same.

Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes
• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending
• Social cafes

The Service

LinkLiving Skills Academy combines in-depth knowledge and experience of our sector along with our highly experienced trainers to offer a variety of learning opportunities that will help individuals develop the skills, knowledge and experience needed to succeed in their roles. We use a variety of content, discussion and activities to ensure our sessions are engaging and interactive. We are also a Qualifications Scotland accredited training centre with over 10 years plus experience delivering qualifications.

The Job

The purpose of the job is to deliver SCQF/SVQ accredited leadership courses, trauma-informed practice training, and personal development workshops to front-line professionals, Link Group of companies and to external partners. The role will require travel across different local authority areas and at times may require an overnight stay.

You will:

• Deliver SCQF accredited leadership development courses (Level 6, 7 & 8)
• Deliver trauma training based on NHS Education for Scotland (NES) framework to colleagues across Link and partner companies and to external partner agencies in different local authority areas
• Provide a series of personal development workshops to other professionals
• Create evaluation reports to maintain the high quality of the training provided
• Promote training across Link and partner companies and external businesses
• Keep up to date with relevant and current best-practice in Leadership and Trauma-Informed Approaches
• You will have the ability to develop and maintain relationships with internal and external clients

About You

You are educated to diploma level (or equivalent) and bring a training qualification or substantial experience in the design, development and delivery of high-quality training programmes. You are an Qualifications Scotland Assessor/Verifier or are willing to work towards this qualification, and you have a strong understanding of how to evaluate training effectively to ensure learning objectives are met.

You have a good knowledge of the issues affecting people who are excluded or marginalised, including an understanding of the NES Trauma Informed Framework. You are familiar with mental health self-help resources and tools and are committed to using person-centred approaches in your work. You are skilled at building, maintaining and nurturing supportive, equal and positive relationships, demonstrating empathy, active listening and sensitivity to people’s emotional and social wellbeing.

You are a confident communicator, able to adapt your approach across a range of situations, remain calm under pressure and respond positively in challenging or crisis situations. You are a proactive problem solver who can work independently, manage competing priorities, meet deadlines and contribute effectively as part of a collaborative team.

You are comfortable using technology and software to support communication and day-to-day responsibilities, with experience of collecting data, maintaining accurate records and producing clear reports. You also have experience of building and sustaining strong professional partnerships with external organisations and partners.

You bring a flexible, practical and reliable approach to your work and are willing and able to travel to Link and partner sites across different local authority areas. You hold a current driving licence and have access to a roadworthy car.

For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service
• opportunity to buy and sell holiday
• enhanced company sick and family friendly pay
• access to paid SVQ qualifications and a wide range of learning and development opportunities
• funded Disclosure Scotland and Scottish Social Services Council memberships
• defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
• access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
• life assurance scheme providing death in service benefits
• healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
• employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• access to purchase annual corporate clothing vouchers
• annual flu vaccination
• access to a credit union savings and borrowing scheme
• cycle to work scheme
• access to discounts on mobile airtime plans and much more!

For a full list of benefits available to employees, please see the following link - linkliving.org.uk/work-with-us

This role is subject to PVG membership under the Disclosure (Scotland) Act 2020. Individuals who are barred from working with children or protected adults will not be considered for this position. Link will meet the cost of any new PVG scheme membership or membership update.

Volunteers are central to SWAN’s work. This role supports a network of 70+ volunteers across Scotland who facilitate meet-ups, digital community spaces and wellbeing activities.

The Volunteer and Community Programmes Manager will ensure volunteers feel welcomed, supported and confident in their roles. You will develop systems and processes to support recruitment, training and ongoing volunteer development, helping SWAN’s volunteer programmes to continue in an inclusive and sustainable way.

This role involves balancing supportive relationship-building with volunteers and external stakeholders alongside the practical coordination needed to run programmes effectively, including planning, communication, record-keeping and reporting.

Most work takes place remotely, although occasional travel for meetings, training and conferences, volunteer development events, quality assurance, or programme delivery may be required.

SWAN offers staff a neuro-inclusive working environment, and takes a proactive, neuro-affirming approach to adjustments, support and flexible working which seeks to remove barriers and enable you to work to the best of your strengths and abilities.

You can find more information about SWAN on our website and in our Strategy.