Community Young Person and Family Support Worker

  • Full time
  • £28,894
  • Remote: Scotland Wide*
  • Closing 28th July 2024

  • Advertised from 8th July 2024
  • 37 hours per week (between 8am – 10pm, 5 days over 7). Permanent, in line with funding.


*Notes: You will be required to travel Scotland-wide, with potential overnight stays aware from home with expenses paid.

We’re looking for Community Youth & Family Support Workers to join our Includem Response Team working across Scotland to support children, young people, and families, when they need it most.

You will manage your own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and the organisations model of support.

You will be expected to actively demonstrate leadership and ownership over effective service delivery to young people, by managing their outcomes through use of line managers, colleagues, and organisational tools, processes, policies and procedures.

Key responsibilities will include:

  • Build relationships and deliver outcome-based support to young people and families, involving all key stakeholders.
  • Explore values and attitudes with young people in a supportive manner.
  • Ensure a focus on regular and appropriate case progression to help young people and families recognise progress.
  • Actively participate in the delivery of the Helpline evening and night service so support is available 24/7.
  • To support with crisis management and generate solutions for young people and families.
  • To build relationships with Local Authorities with varying demands and priorities.
  • To ensure support is delivered in line with organisations Policies Procedures, SSSC Codes of Practice & National Guidelines.

A full job description can be found below.

About you

As a Community Youth & Family Support worker, you will have experience of working with young people and engaging vulnerable young people and families who are likely to have faced challenging life circumstances.

You will also have:

  • Experience of effectively engaging vulnerable young people and families.
  • Experience of managing caseloads and influencing decision making.
  • Experience of responding to difficult circumstances where people may be in crisis or engaged in risk taking behaviour.
  • Able to provide emotional, practical and social support to young people and families.
  • Excellent communication skills, both written and verbal.
  • Able to routinely evidence practice, including completion of formal reports.
  • Reliable and committed to deliver the relationship-based model of intervention.

A UK driving license is an essential requirement to the role.

Application notes

If you would like further information about the role, please call Recruitment on 01414270523

To apply please send your CV and covering letter to

Closing date is on Sunday 28th July 2024

If you are shortlisted for the role, you will be invited along to:

Group interview: 13/08/2024

Individual interview: 20/08/2024


Includem offers the following benefits:

  • 28 days annual leave, increasing to 31 days with 5 years’ service
  • 9 public holidays
  • Employee Assistance Programme
  • Counselling service
  • Family friendly leave