The Organisation
Fife International Forum is a charity focussed on supporting migrant and refugees communities across Fife. We aim to
address poverty, social mobility, and employment challenges for those who have moved away from their usual place
of residence. Our vision is to create a sustainable, collaborative forum where individuals can make a positive
impact on their lives. We promote engagement, participation, and social cohesion, guided by a human rights
approach.
The Role
We are looking for an additional experienced Operations Manager to coordinate and deliver our operational services to
drive our strategic vision, champion equality, diversity, and inclusion, to ensure the continuing success of our
organisation.
The Operations manager is a key operational role within the organisation. The ideal candidate will have proven
experience in managing staff within a diverse team, as well as strong leadership, organisational, and
problem-solving skills. They will demonstrate excellent communication skills, including people whose first
language is not English, and be confident in building community relationships. A high standard of English,
strong IT skills, and experience in report writing, project management, and budgeting are essential. A relevant
degree or equivalent experience, and a valid UK driving licence with access to a car, are required.
Key Responsibilities:
• Planning, organising, and coordinating all aspects of operational processes, people, and systems to ensure that
services are consistently delivered and maintained.
• Designing and creating effective processes and plans of action for all services. Monitoring and adjusting service
processes within financial limits.
• Leading and managing a team of caseworkers, and other staff developing and training staff to ensure that they have
the necessary skills and experience to carry out their roles effectively.
• Establishing and maintaining a detailed overview of service delivery, monitoring metrics and beneficiary feedback
to drive the continuous improvement of service delivery.
Further details are set out in the job description.
Employee benefits
• Remuneration that values skills and knowledge.
• Family friendly policies including flexible working arrangements.
• Pension.
• Generous annual leave.
• Birthday policy.
• Training and development with an opportunity to build an enjoyable career.
• Working in a friendly forward-thinking team delivering a role with purpose that benefits society