This vacancy has now closed

Help to Claim Adviser (Universal Credit)

  • Part time
  • £26,167 – £28,669 pro-rata
  • Home Based in Scotland (Remote)
  • Closing 24th May 2024

  • Advertised from 7th May 2024
  • 2 Roles: 26 hour per week fixed term until the 31st March 2026 30 hours per week maternity cover fixed term until 7th February 2025


Universal Credit is a fundamental part of our social security system and improving the support available to people making a claim is vital. Our Help to Claim service guides people through the claims process - this will include identifying suitability, helping clients to start their claim and providing support with their first payment. The service is helping clients through the managed migration process from the legacy system to Universal Credit.

We are looking for two new team members with knowledge and experience of welfare benefits to join our existing Help to Claim team.

As a help to claim adviser you will provide end to end telephone and web chat for Universal Credit claimants. This will include carrying out benefit checks to ensure that Universal Credit is the best option for the client and supporting them through the application process.

You’ll be joining a remote team which provides a supportive and collaborative work environment which empowers staff to deliver the best possible service for our clients.

If you’d like to discuss the role further please get in touch with our Benefit Lead for an informal chat.

Application notes

To apply for this role, please complete the below application form and send it to by the closing date of 8am on 24th May 2024.

In order for your application to be considered, please ensure you complete all sections of this form. Please do not send in your CV as we will only consider your completed application form.

Interviews Wednesday 29th May.