Casework Officer

  • Full time
  • £26,904 – £28,467
  • Based in Edinburgh (Haymarket (Hybrid)
  • Closing 24th April 2024

  • Advertised from 4th April 2024
  • 1 x Full time, permanent 1x Full time, Fixed Term 12 months


We protect and promote the human rights of people with mental illness, learning disabilities, dementia and related conditions.

We have two varied and interesting roles as Casework Officers for the right candidates to join our team on a full-time basis.

The role involves undertaking a range of administrative activities which will contribute to the fulfilment of the Commission’s duty to monitor the operation of the Mental Health (Care and Treatment) (Scotland) Act 2003.

You should have two passes at higher grade and five passes at standard grade or equivalent qualifications, including English and a numerate subject (or relevant work experience/qualification in Administration).

The role also requires proficient IT skills, with Microsoft Office packages, database input and management.

Telephone enquiry/call handling experience and a customer focused approach are essential along with the ability to communicate effectively.

You should also have proven administrative experience and experience of working under pressure and to deadlines, with excellent organisational skills and attention to detail.

The success of the role relies on team working so the ability to work as part of a team and with limited supervision is critical.

As an employer, we offer excellent terms and conditions of service including a generous pension scheme, a commitment to learning and development and access to an Employee Assistance Programme and comprehensive staff benefits.

We also offer a comprehensive range of HR policies including policies to help balance commitments at work and home and flexible working arrangements.

At the Commission we champion diversity, inclusion and wellbeing. We pride ourselves on being an employer of choice, cultivating a sense of belonging and providing a workplace where everyone feels valued. We aim to have a workforce which represents the wider society that we serve and therefore encourage applications from people of all backgrounds and under-represented groups.

Our office environment is modern, light, bright and green with superb views and is very close to Haymarket Railway station and transport links.

Application notes

For more information on applying, please phone 0131 313 8772 or visit the website at

For an informal discussion about this vacancy, please contact Michael Banks, Casework Manager, by telephoning 0131 313 8777.

Closing date for receipt of applications is by 12.00 noon 24th April 2024. Interviews will be held in Edinburgh week commencing 6th May 2024.