Volunteer Engagement Manager

  • Part time
  • £25,000 pro-rata
  • City of Edinburgh (Hybrid)
  • Closing 29th April 2024

  • Advertised from 4th April 2024
  • £15,000 - 21 hours per week. Pemanent.


Volunteering Matters are a national volunteering and social change charity. We believe that everyone across the UK should have the opportunity to thrive. We bring people together through the unique power of volunteering, to overcome some of society’s most complex issues.

We are looking for a talented, dynamic, and professional Volunteer Engagement Manager to join our team in the City of Edinburgh. The right candidate would be someone who can work flexibly, is driven, and is passionate about supporting parents and families. It is also important that the post holder can commit to our organisational values – being Compassionate, Empowering, Inclusive, Positive and Straightforward.

An introduction to the role

In this role you will support the delivery and development of our established Family Supporters programme across the City of Edinburgh. Family Supporters is an effective mentoring programme which offers practical, emotional, and social support to parents and families across Edinburgh, empowering them to face a range of life challenges and issues. We recruit, train and match dedicated, local volunteers to help families every step of the way, spending 1-1 time together on a personalised set of goals chosen by the family, for the family. The programme supports parents and families in lots of ways such as improved living standards, budgeting skills, healthier eating, better school life and behaviour, help to access Education, Employment or Training, access to physical and mental health and wellbeing resources/aid, as well as introducing parents to community resources, to name a few.

Further information on Family Supporters Edinburgh can be found online, and on our website.

Information on Employee Benefits

Our ambition is to be the best place to work in the charity sector. We offer lots of employee benefits including:

  • Fully flexible working
  • Unlimited annual leave, to achieve a positive work-life balance
  • Cycle to Work scheme
  • Interest free season ticket loan (public transport)
  • Competitive and supportive maternity/adoption/family leave provision
  • Competitive and supportive sick leave provision
  • Access to our free Employee Assistance line

Our ways of Working

We offer flexible working by default. This means that our staff have significant flexibility when it comes to place of work, working hours, and are empowered with the responsibility of managing their own diary and workload.

Part of your working week will need to be based in local communities within the City of Edinburgh, meeting with volunteers, parents and families, partner organisations and others. For the remainder of the time, you can be based from our City of Edinburgh office or at home (must be locally). If working from home, you will need good internet access and a suitable home working environment, all IT equipment, mobile phone and any home working supplies will be available.

Duties & Responsibilities

  • Role model and display our organisational values – being Compassionate, Empowering, Inclusive, Positive and Straightforward
  • Teamwork across the regional staff team and the wider charity, working in a flexible way
  • Deliver and develop the Family Supporters programme across Edinburgh, meeting ambitious goals and milestones, ensuring all volunteers and families involved achieve positive outcomes
  • Attract, recruit, train and provide ongoing support to a team of dedicated volunteers, from a wide cross-section of the community
  • Maintain Volunteering Matters standards around quality and effective Volunteer Management
  • Establish and maintain excellent working relationships with stakeholders including colleagues, volunteers, families, Social Services, Health and Education teams, third sector partners and others
  • Support appropriate risk assessment, safeguarding, quality assurance and audit processes
  • Develop relevant promotional material and information, for Family Supporters, and for our organisation locally
  • Ensure quarterly statistical data is collected and that the programme meets its agreed goals, reporting format and schedule as required by our funders.
  • Administration tasks including the use of Office 365, Microsoft Teams and other relevant software

This job description is intended to include the broad range of responsibilities and requirements of the post. While some variations may be expected, these will be at an appropriate level for the role.

Person Specification

Skills & Knowledge Required

  • Excellent knowledge of the life challenges and issues that parents and families face in Scotland, and an understanding of “The Promise”
  • An understanding of how to assess the needs of an individual, using a person-centered approach
  • Excellent written and verbal communication skills
  • Excellent people skills, able to build professional, long-term relationships with various stakeholders, to influence and motivate others
  • Excellent time management and organisational skills with the ability to manage a busy workload and prioritise effectively
  • Excellent IT skills including the use of Office 365, Microsoft Teams, and other software (training provided)
  • A good problem solver, able to work independently and use own initiative

Experience Required

  • Experience working directly with families, particularly those who face life challenges
  • Experience in all aspects of effective Volunteer Management (recruitment, training, support)
  • Experience developing strong working relationships with a range of internal and external stakeholders
  • Experience of project management, achieving goals, managing a busy workload, and working to deadlines
  • Experience of measuring the impact of mentoring/volunteering, and understanding the results
  • Understanding of, and full commitment, to Equality, Diversity, and Inclusion

Role Reports To: Project Manager for Edinburgh


We are not looking for any specific qualifications, for this role. Relevant experience and skills are more important, along with a commitment to our organisational values.

Protection of Vulnerable Groups (PVG)

This role requires membership of the PVG scheme. Having a conviction is not necessarily a barrier to employment. If you are not currently a member of the PVG scheme, we can support you with the application process (fees will be reimbursed by Volunteering Matters).

Application notes

To Apply

  • Please prepare an up-to-date CV
  • Please write a supporting statement – this should be at least 1 A4 page which demonstrates why you are the best person for this role. You should refer to the Job Description and Person Specification
  • Send your CV and supporting statement to –join@volunteeringmatters.org.uk
  • Finally, please complete our Recruitment Monitoring Form

Closing date and time - 10am on Monday 29 April 2024.

If you have any questions around this role, or would like to discuss the role with our recruitment manager, please contact join@volunteeringmatters.org.uk

Diversity & Inclusion

We encourage applications from people of all backgrounds and communities. This will help us to ensure that our staff team represents the people we serve in Edinburgh. We particularly welcome applications from Black people, people of colour, and people with disabilities – all of whom are currently under-represented in our team.

Disability Confident & Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role.

Please provide evidence in your application which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this job description.

To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact join@volunteeringmatters.org.uk for more information.

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise (Scotland), Show The Salary, Salary History.