To provide high quality advice and representation to individuals and families on income maximisation, welfare benefits, debit, housing and money, in line with the Scottish National Standards for Information and Advice Providers.

The advice will be provided within a range of settings from GP surgeries, schools, Mental Health & Recovery Hubs and local community venues.

By joining our team, you will be helping alleviate poverty and improve individuals, families and children’s lives and ensure our Vision is fulfilled, in that no one in our communities endures hardship.

Role and Responsibilities

Advice

• Provide high quality accurate advice, information and representation in line with the Scottish National Standards for Information and Advice Providers.

• Build positive trusting relationships with individuals and families requiring advice.

• Conduct interviews with clients either in person, telephone or virtual.

• Maintain accurate records and fully utilise the Advice Pro recording system.

• Manage and maintain ongoing advice casework.

• Communicate effectively with third parties on behalf of the client.

• Signpost people to relevant specialist support services where appropriate.

• Maintain accurate computer records in line with CHAI procedures and ensure all client mandates are in line with Data protection legislation.

• Provide consultation support to other professionals on advice.

Service Development

• Support the development of services within their various locations, through maintaining positive relationships with our partner organisations, health care professionals, community link workers, social workers, and support workers.

• Promote the service and represent CHAI to other agencies.

• Deliver training or briefing sessions to help other professionals understand the welfare system and how they can support individuals.

• Prepare as required reports on the outcomes and impact of the service to the Service Manager and Partners.

Personal Development

• Actively participate in all training sessions provided.

• Maintain up-to-date knowledge of development in welfare benefits, debt issues and housing issues and participate in any training and activities.

• Keep accurate individual training records.

Organisational

• Adhere to the policies and procedures of CHAI.

• Actively participate in Team and Organisational meetings

• Participate in the development of CHAI services.

• Feedback on the review of organisational policies and procedures.

• Promote and represent CHAI services positively.

• Perform other reasonable related duties as required.

We offer the following

• Flexible working

• Access to Simply Health benefit plan

• 32 days annual leave (inclusive of public holidays)

• Enrolment to NOW Pension Scheme

• Extensive training programme

• Full and part time opportunities

• Supportive work environment

• Opportunities to improve services and make a difference

Role overview

To improve the quality of life for neurodiverse children and young people living in the South West of the city. We provide group and one to one support, information, advocacy and advice to build families confidence and self-esteem. Working in partnership with statutory and other services including the city of Edinburgh council, Parent and Carer Support and Family Wellbeing team.

ORGANISATION PROFILE

Big Hearts Community Trust is the official charity of Heart of Midlothian Football Club. Based in South West Edinburgh, we aim to improve outcomes for individuals and families, using the power of football. We work across three key areas : Mental Health, Social Connections and Equal Opportunities.

We work closely with local and specialist partners to identify areas of need, understand where we can best add value and ensure our activities are designed and delivered effectively within the communities we serve. More information on our work can be found at bighearts.org.uk

Full details can be found on the job description below.

Are you passionate about supporting people on their journey to recovery and looking to lead a dedicated team to make a real difference? As a Service Leader with CrossReach, you will play a pivotal role in overseeing and developing our addiction recovery services, ensuring they reflect our Christian ethos and mission. Working closely with our Managing Co-ordinator, you will create an environment where recovery is encouraged, and individuals feel valued and supported every step of the way.

This role offers the chance to lead, manage, and inspire a team of staff while working collaboratively with individuals and partner organisations to deliver tailored and effective recovery programmes. Your skills in planning, supervising, and developing resources will ensure the service remains impactful and responsive. By involving those we support in shaping the service, you’ll contribute to a meaningful and transformative journey for all.

If you bring experience in addiction recovery, team management, and a commitment to working in line with CrossReach’s Christian ethos, this is a rewarding opportunity to develop both personally and professionally. Join us in making a lasting difference in the lives of those we support.

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We also offer you a range of benefits that you would expect from an organisation that support others.

Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most.

But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you.

CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better.

Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances.

As we do our work in Christ’s name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos. This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010.

This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks. You will also be required to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration.

We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual’s unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are.

If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on recruitment.team@crossreach.org.uk

Do you want to make a difference to the lives of young female survivors of sexual abuse? Could you help them develop the skills needed to cope with what has happened to them and build an independent life and positive future?

Are you passionate about the eradication of Men’s Violence against Women and Girls and women's homelessness from a feminist perspective?

As SAY Women’s dedicated Criminal Justice Support Worker, you will be able to do this for the young women in our service.

We are building a dedicated service to young women survivors of sexual abuse who are in, or at risk of entering, the Criminal Justice Service (CJS). Our services are all gender-specific and trauma-informed but not currently CJS-related. As our specialist Support Worker, your knowledge and experience of operating within the CJS, or your lived experience of the CJS, will allow us to support our young women in a more focused way. Using your extensive experience of trauma-informed, person-centred support and work with survivors of sexual abuse, you will provide holistic support to these young women, and be involved in developing this dedicated service.

When you join SAY Women, you join a community providing a warm and welcoming environment for all of our staff and young women. Our values run through every aspect of our attitude, approach and service provision, empowering our young women and staff with Courage, Compassion and Connection.

In return for your passion and dedication, we provide great opportunities for your personal training and development as well as a generous pension package and annual leave allowance.

Please download the Job Description and Person Specification for a full list of the duties of the post and more information.

We will be holding an information session to help you learn more about this role at SAY Women on the 17th of December 10-10.30am. If you would like to join please email bryony@say-women.com for joining details.

Benefits: Training and personal development opportunities;

Comprehensive staff support, including external supervision sessions;

Generous pension scheme, commencing after probation period.

The post is open to women only (exempt under Schedule 9 of the Equality Act 2010) and is subject to Enhanced Disclosure Check.

SAY Women strives to be an equal opportunity employer and we welcome applications from individuals who are disadvantaged and under-represented in the labour market.