This vacancy has now closed

Welcome Worker (Nights)

  • Full time
  • £23,358
  • Edinburgh
  • Closing 27th November 2023

  • Advertised from 9th November 2023
  • + 10% night shift allowance. 40 hours per week, (4 on, 4 off). Fixed term contract for 6 months with potential to extend.


Do you want to make a difference? Are you passionate about supporting people to make positive changes in their lives?

We are looking to recruit two highly motivated Night Welcome Workers (known internally within The Salvation Army as Night Concierge) to join our team. The role will work towards longer term independent living and change the face of homelessness.

The Salvation Army operates over 80 supported accommodation services across the UK and the Republic of Ireland. We call these services ‘Lifehouses’ because they are more than a place to stay. They are places where people can get support with their housing issues – but also find support with other aspects of their lives such as employment, debt problems, training, spirituality, loneliness, addiction or mental health.

Key Responsibilities:

Front of house duties:

  • Ensuring clients are signed in and out of service
  • Managing queries, phone calls and visitors to service
  • Record messages and update logs
  • Manage enquiries relating to available accommodation and facilitating access to emergency accommodation if required.

The successful candidate will be able to demonstrate:

  • Excellent customer service skills
  • Experience of managing a busy front office environment including dealing with telephone and face to face enquires
  • Excellent planning, organising and time management skills
  • Skills in IT use including Microsoft
  • Ability to work within the ethos of The Salvation Army with regard to delivering services to vulnerable people without discrimination.


  • 10% Night Shift Allowance
  • 25 days’ annual leave + bank holidays (pro rata)
  • a contributory pension scheme
  • season ticket loan
  • an employee assistance programme.

Application notes

In order to complete your application please visit our website and download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, night worker health assessment, proof of right to work in the UK and Disclosure Scotland/PVG Check.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.