This vacancy has now closed

Equality Development Officer

  • Full time
  • £29,948 – £36,603
  • Edinburgh office with options for blended working
  • Closing 22nd November 2023

  • Advertised from 9th November 2023
  • Salary commensurate with experience*. 35 hours per week. 3 year contract with a view to extend once funding is explored.


*The successful candidate’s salary will be determined in line with their skills and experience. New employees are normally appointed at the lower end of the salary scale and potential candidates should not expect to be appointed above the midpoint of the salary scale.

About Citizens Advice

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland (CAS) is a charity within this network – we are national organisation supporting and representing the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

About the Job

The post will be part of a CAS department called Advice Services and will sit within the Network Services team. This is a small team at CAS that provides advice and support to Trustees and Managers across the CAB Network about strategic and operational matters. The team covers a range of subjects from board induction to safeguarding and everything in between, they attend board meetings, support with business plans and innovation and direct CABs where needed to CAS colleagues for other areas of CAB work.

The Volunteer Support team is a new exciting team at CAS to support the Network with volunteering and these roles provide a fabulous opportunity to be part of a team that makes a real difference to people’s lives every day, enabling local communities to be part of a community service. The two posts will be managed by our Volunteer Support Manager.


This role will support our vision of being a volunteer led Network. Responsible for developing a range of systems and resources identified through our volunteer strategy and through collaboration with others. The overarching aims of the strategy is to support the CAB Network to recruit, retain and support diverse volunteer roles to continue our work to be an inclusive volunteer network. This is to embed a future proofed model to volunteering that increases a range of accessible volunteer opportunities across the CAB Network and to ensure volunteers have the best experience.

This role offers the opportunity to work at the heart of supporting Scotland’s largest independent advice network and to make an invaluable contribution to citizens lives.

For more information, please refer to the Job Pack.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Application notes

Closing date: 22nd November 2023

Interviews: 5th and 12th December 2023

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV stating which role you would like to apply for to:

In addition, we ask you to provide a short written statement (maximum of 2 pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.

You can find all necessary forms below or on our website:

Equality & Diversity Monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

Citizens Advice Scotland is an Equal Opportunity Employer.

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)