The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

The Digital Advice Content Team’s primary role is to provide digital advice content for Scotland. This role will focus on providing digital advice content for people moving to and settling in Scotland. The successful candidate for this role will be:

• Comfortable using evidence, data and research to make the right content decisions
• Able to contribute to and use style guides and design patterns to produce consistent content
• Someone who puts users' needs at the heart of their work, to make people's interactions with online content as simple and speedy as possible
• Experienced in evaluating current content strategies based on the results of user research and data for constant improvement of existing content
• Able to build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent
• Capable of promoting user-centred content design within the department and beyond
• Experienced in communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact
• Encouraging the use of different communication methods, including digital resources, and highlight the benefits, including ensuring cost-effectiveness
• Ensuring communication has a clear purpose and takes into account people’s individual needs
• Able to share information as appropriate and check understanding
• Someone who shows positivity and enthusiasm towards work, encouraging others to do the same
• Confident in ensuring that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests
• Alert to emerging issues and trends which might impact your work area and new opportunities

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to the lives of people moving to or living in Scotland.

Occasional travel between the Edinburgh and Glasgow office will be required.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

How to apply

Who we are

Citizens Advice Edinburgh (CAE) is an independent charity delivering free, confidential, and impartial advice and support to people living and working in Edinburgh. We specialise in Welfare and Consumer Rights, Debt, Employment, Immigration, Housing, and Health.

Our aims

• To provide the advice that people need for the problems they face

• To ensure that individuals do not suffer through not knowing about their rights and responsibilities and the services that are available.

About the role

Are you looking for an opportunity to contribute to your local community? If so, we have a vacancy for the post of Company Secretary to the Board of Trustee Directors. Whilst not a Board member position in itself, this post plays a vital and important role in overseeing Trustee Board governance as well as adherence to all statutory requirements of a registered charity.

Role responsibilities:

• Ensuring that CAE as a company limited by guarantee complies with all the statutory requirements flowing from its status, including all filings with Companies House etc;

• Maintenance of all statutory registers, including Register of Directors;

• Ensuring that an Annual General Meeting takes place, as required by the company’s Memorandum and Articles of Association, and that due notice is given;

• Providing advice on the company’s governance to the Board Chair and Trustee Directors;

• In consultation with the Chair, drawing up agendas for meetings, giving proper advance notice of meetings of the Board and arranging for the circulation of relevant papers;

• Drafting minutes of meetings of the Board and the AGM;

• Ensuring the minutes are circulated, signed and saved

About you

• In line with our constitution, you must live or work in Edinburgh or its surrounding areas to be eligible for this position.

• You have experience or knowledge of acting as a secretary to boards or committees in the public, private or third sector

• You are looking for an opportunity to contribute to the vision, mission and values of a community organisation that provides vital help and support to local people

• You are inspired by the idea of developing, supporting and overseeing the governance of a valuable public service

• You are motivated to help address the needs of minority groups resident in the Edinburgh area

• You have the time, energy and commitment to dedicate to support the development of CAE strategic aims and goals

If this describes you, then CAE would love to hear from you

We are committed to Equal Opportunities and are looking to ensure we are representative and reflective of the communities we serve. We are particularly interested in speaking to people who have lived experience of our community and may have used Citizens Advice services themselves.

The Rewards

This non-remunerated role is both high profile and respected within the local community. It offers new challenges, learning opportunities and will broaden your networks.

Time Commitment

There are usually eight Trustee Board meetings per year, starting at 6pm for about two hours, and held in a central location that has easy transport access. On occasion, these are instead held online.

As the Assessment and Learning Co-ordinator you will be involved in co-ordinating Citizens Advice Scotland staff and local bureaux to enable effective delivery of the Quality Assurance programme as well as supporting the Citizens Advice Scotland Learning and Standards team by providing specialist administrative support.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives. If you are someone with strong administration skills with an eye for detail, then this could be the role for you.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

There has never been a more important time to work for CAB. Join us on the frontline of the cost-of-living crisis and play a vital role in helping local people.

We are seeking someone who is

• passionate about delivering an effective service to those most in need

• enthusiastic and highly motivated, with a positive ‘can do’ attitude

• a strong team player, with great people skills

You’ll need excellent communication skills, strong IT skills and the ability to thrive in a busy environment.

About the Employer

Shetland Islands CAB is a member of the Scottish Association of Citizens Advice Bureaux. We deliver free, confidential, impartial and independent advice to the people of the Shetland Islands.

We are the only advice organisation in Shetland. We support over 1500 clients annually and achieve an annual client financial gain of over £1million. Our principal funders are the Shetland Charitable Trust and Shetland Islands Council. We deliver a number of services on behalf of Citizens Advice Scotland and regularly secure a range of external funding to develop projects to meet local need.

Shetland Islands Citizens Advice Bureau is committed to equal opportunities both in service provision and in employment. We offer a competitive salary, excellent terms and conditions of employment, 36 days annual leave, and 6% employer pension contribution. Shetland Islands Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

For more information about living and working in Shetland, see shetland.org.