Established in 1944, One Parent Families Scotland (OPFS) is the leading charity working with single parent families in Scotland. We provide expert advice, practical support and campaign with parents to make their voices heard to change the systems, policies and attitudes that disadvantage single parent families. We work alongside single parents and their families, placing them at the centre of everything we do. Creating ways to overcome barriers, changing their lives and

fulfilling their potential. We also celebrate the many achievements of single parents and their children.

Our vision is to see a Scotland where single parent families are celebrated in all their diversity, are treated fairly and live free from discrimination and poverty. Our mission is to amplify the voices of single parent families in their unique role as sole carers and providers and together challenge stigma, poverty and inequality to achieve change.

Our values are trust, equity, justice, collaboration and compassion. These are the principles or standards that we consider important in life. They shape behaviour and guide our decisions and actions.

Our strategic objectives shape and guide all roles at OPFS. They are the pillars that underpin all our work. We all will:

1. Support single parents to build on their strengths and attributes to achieve their goals.
2. Strengthen single parent families’ wellbeing, enabling children to be happy and thrive.
3. Influence policies to eradicate child poverty taking an intersectional, equalities approach to policy making.
4. Involve single parents, experts by experience, to co-produce OPFS services and policy priorities.
5. Challenge societal attitudes and behaviours to fully support and respect single parent families.

About this role

We're looking for an experience Research Officer to join our Policy, Participation and External Relations team. This is an exciting opportunity to drive forward research projects, produce compelling findings, recommendations and high quality impact reports and webinars that bring our findings to life. We're looking for a creative and insightful person who is passionate about creating a Scotland where single parent families can thrive.

For more information, please download the Job Description & Person Specification below.

We’re looking for a Membership and Administration Co-ordinator to support our Membership Service and Central Services teams. You’ll help maintain and grow our membership, bringing strong organisational, administrative, IT and communication skills. If you enjoy variety, building relationships and working accurately, help us make a difference to children’s lives in Scotland.

About the role

Do you have excellent organisation skills? Are you looking to work in a fast paced and vibrant environment? Do you enjoy the communicating with a wide range of people? Do you have high levels of accuracy in your work? Then this could be the role for you.

We are looking for a new Membership and Administration Co-ordinator. This is a role that offers lots of variety as you would be crucial both in maintaining and building our membership which sits at the heart of Children in Scotland, as well as supporting Central Services.

This role will sit across the Membership Service and Central Services teams. It is suited to someone who likes variety in their role, has an eye for detail and excellent organisational skills, as well as the ability to build relationships across organisations. They will bring with them experience of supporting the delivery of services or activities, including administrative tasks. The role will suit someone who wants to help make a difference in the lives of children in Scotland, by creating a strong foundation to enable our organisation to operate smoothly and efficiently.

About Children in Scotland

Children in Scotland is a welcoming and dynamic charity that amplifies the voices, views and experiences of our members and children, families and professionals across Scotland. We achieve this through direct services, meaningful participation, policy work, inspiring communications and sector-leading events and learning opportunities.

We are a vibrant and inclusive community of dedicated individuals and organisations who use our skills and passion to bring evidence-based and fresh thinking together, with one shared aim of giving all children in Scotland an equal chance to flourish.

We are stronger together in driving lasting impact for Scotland’s children.

Diversity

Children in Scotland values the contribution of all our staff, whatever their background. Our recruitment decisions are based on fair, open processes, with appointment on merit. We welcome applications from everyone.

Further information

For an informal chat about the job, please contact Cat Kozlowski, Learning and Membership Manager on ckozlowski@childreninscotland.org.uk

Children First Support Line

Could you play a vital role within our national Support Line, helping deliver Scotland's mission to eradicate child poverty?

Join Children First and be part of a once in a generation transformation in how families access help to alleviate crisis, prevent harm and build long-term stability to break the cycle of child poverty. Funded by the Scottish Government, we are doubling the size of our Support Line with the aim of supporting 7,500 more families across Scotland in the first year.

We've been preventing harm, supporting recovery and driving change since 1884 and our ambitious plans for the Support Line build on our experience of delivering cash-first, short, medium and long-term holistic support to families living in, or at risk of, poverty.

This is an exciting opportunity to join our growing multidisciplinary team and help ensure every family in Scotland has somewhere to turn when they need help.

About the Role

You will play a vital role in the expansion and delivery of our national support line service, which offers practical, financial and emotional support to families through phone calls, webchats, advice and information on our website and in their homes and communities across Scotland.

This role plays a key role in supporting the effective day-to-day running of Children First services. The postholder provides operational, administrative and systems support to ensure services run safely, efficiently and in line with organisational requirements.

This role is central to enabling high-quality support for children, young people and families. The postholder will support the effective operation of the national Support Line by coordinating service administration across telephone, webchat and digital channels, ensuring accurate records, efficient service access and high-quality information to support performance monitoring and reporting.

By coordinating key processes such as data management, finance administration, service access and local operations, the Service Operations Administrator allows Support Line Coordinators, volunteers team leaders and managers to focus on delivering impactful support.

The role operates with a high level of autonomy and responsibility, often acting as the first point of contact for operational matters within a service. It requires strong organisational skills, initiative, and the ability to respond flexibly to changing service needs.

What You'll Be Doing

1. Service Operations and Coordination

Services are well-organised, responsive and able to operate effectively, with administrative and operational processes running smoothly and consistently.

2. Systems and Data Management

Accurate and timely data is maintained across systems (including Dynamics, Advice Pro and our Call Handling System), supporting service delivery, reporting and organisational insight.

3. Finance and Resource Management

Service-level financial processes are managed accurately and in line with organisational procedures.

4. Facilities, Health & Safety and Local Operations

Service environments are safe, compliant and well-maintained, with appropriate coordination of property, facilities and health & safety activities.

5. Team and Service Support

Practitioners and managers are effectively supported through coordination of meetings, diaries, resources and operational requirements.

Core Responsibilities

• Provide administrative and operational support to ensure effective service delivery
• Maintain accurate records and data within organisational systems (including Dynamics)
• Support financial processes including invoices, purchasing and petty cash
• Act as a key point of contact for enquiries, supporting service access and communication
• Coordinate meetings, diaries, resources and general service organisation
• Support compliance with organisational policies and procedures
• Support the administration of Support Line activity including contact volumes, service schedules and rotas, referrals, practitioner workflows and performance reporting
• Contribute to a positive, collaborative team environment

Service-Specific Responsibilities

· Health & Safety coordination and local compliance tasks

· Property and facilities management

· Reception / front of house responsibilities

· Supporting local funding, resources or community activity

· Event coordination or service-specific administration

· Additional systems or reporting requirements

· Support the administration of telephone, webchat and digital support channels.

· Assist with service performance reporting, data quality checks, case closures and monitoring against contract requirements.

· Support referral pathways, financial support administration and onward connections to local and national services.

· Coordinate practitioner rotas, meetings, training records and operational communications.

· Contribute to the oversight of the budget

What We're Looking For

We're looking for someone who is passionate about supporting children and families and who can build trust quickly through empathy, compassion and kindness.

· Strong organisational and coordination skills

· Ability to manage competing priorities and work independently

· Confidence using systems and managing data accurately

· Strong communication and interpersonal skills

· A proactive and flexible approach

· Alignment with Children First values

Our Values

Everything we do is guided by our values:

With Love

We put children first with compassion and kindness.

With Purpose

We work alongside families and partners to transform children's lives together.

With Strength

We do whatever it takes to protect Scotland's children.

What You'll Get From Us

At Children First, you'll be part of a values-led organisation committed to developing and supporting our people.

We offer:

• 40 days annual leave including public holidays.

• Contributory pension scheme.

• Flexible and hybrid working opportunities.

• Wellbeing support and health benefits.

• Blue Light Card discounts.

• Learning, training and career development opportunities.

• The opportunity to help shape an ambitious national service supporting thousands of families across Scotland.

In this role, you’ll:

• Deliver integrated marketing campaigns that amplify the voices of children and families and inspire positive change.

• Lead the creation and promotion of co-produced content including films, animations, stories, social media content and publications.

• Build trusted relationships with children, young people and families, ensuring their experiences shape our communications and campaigns.

• Manage and grow Children First's digital presence through website, email and social media channels, using insight and analytics to improve engagement.

• Champion the Children First brand, ensuring all content is accessible, inclusive, ethical and consistent across channels.

We’d love to hear from you if you have:

• Experience delivering multi-channel marketing campaigns and developing compelling content for a range of audiences.

• Experience working collaboratively with children, young people, families or communities to co-produce content and campaigns.

• Strong copywriting, communication and relationship-building skills, with the ability to influence and collaborate across teams.

• Experience using digital marketing tools including CMS platforms, email marketing systems, video editing and design software.

• A commitment to children's rights, participation and inclusion, alongside a passion for improving outcomes for children and families.

What we offer:

• A workplace with values of with love, with purpose and with strength

• 40 days annual leave, inclusive of bank holidays

• Pension scheme and wellbeing support

• Flexible and hybrid working arrangements

• Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.

• Blue Light card discount

• A Fair Work accredited workplace

Our Values

Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.

With love, we put children first.

With purpose, we transform lives together.

With strength, we do whatever it takes to protect Scotland’s children.