Operations Manager
- Full time
- £35,000 – £40,000
- On site: Dundee Law Centre, 163 Albert Street, Dundee DD4 6PX
- Closing 11th November 2026
- Advertised from 28th October 2026
- 35 hours. Permanent.
Role
Dundee Law Centre is a charitable organisation tackling poverty and preventing homelessness by providing free, accessible, quality legal advice and representation. We are a bespoke service and no other organisation in Dundee offers the same framework of legal support and representation. We assist with disability-related and welfare benefits from application through to appeal, help clients manage debt, and do all we can to help people maintain their tenancies when threatened with homelessness or eviction.
Our clients are vulnerable in a wide range of ways: people living with mental health conditions and disabilities (physical, intellectual, or both), people living below the poverty line, and people requiring rehousing after fleeing domestic violence, coping with medical issues, or experiencing anti-social behaviour. We hold appointments at our Albert Street office and make house calls for clients with mobility issues or who are housebound. We are currently the only service in Dundee providing legal representation at benefit tribunals, and we work closely with other third-sector organisations to refer clients to food banks, cash-for-kids schemes, home starter packs and furniture.
Job Purpose
The Operations Manager is responsible for the operational management of the Law Centre. This includes providing operational and financial guidance and support to key stakeholders so they can make sound business decisions. Develop and maintain relationships with partners and providers to ensure appropriate service levels are agreed and maintained. Collect, collate and analyse information from IT/Accounting systems to support role and that of Principal Solicitors and Board of Trustees. The job holder will be expected to harness a working environment which encourages teamwork, energy and creativity. To achieve this, they should have strong leadership and excellent problem-solving skills along with good communication skills.
This role requires someone with the ability to think on their feet and make effective decisions as required. They, will have excellent organisational and communication skills, ensuring support and development of staff in order for them to reach their full potential, coupled with the diligence and attention to detail required of supporting a diverse organisation. A full understanding of the overall company objectives will be required to ensure that focus is maintained on the areas of activity that deliver the greatest return to the business. Accuracy is key in this role. A polite and professional communication style is required.
The postholder will work closely with the Principal Solicitors, the Chair and Board of Trustees.
Application notes
Applications by Cover Letter and CV detailing skills and experience to marjory.stewart@dundeelaw.org
Applications close Wednesday 11 November 2026
Downloads
Top job! Chief Executive Officer
- Full time
- £60,000 – £65,000
- On site: 109 Irish St, Dumfries DG1 2NP
- Closing 17th November 2026
The Chief Executive Officer (CEO) provides visionary, values-led leadership to ensure the long-term sustainability, influence and impact of DAGCAS. Working in partnership with the Board, the CEO is responsible for developing and delivering the organisation’s strategic direction, ensuring high-quality services that meet the changing needs of communities across Dumfries and Galloway while influencing policy and practice at both local and national levels.
The CEO is the organisation’s principal ambassador, building strategic relationships across local government, Scottish Government, Citizens Advice Scotland, the NHS, the third sector, regulators, funders and elected members. Through political awareness, strategic insight and collaborative leadership, the CEO anticipates emerging policy, legislative and funding developments, positioning DAGCAS to influence decision-making and secure opportunities that strengthen services and improve outcomes for citizens.
The CEO leads organisational transformation, innovation and continuous improvement, creating a high-performing, inclusive culture that empowers staff and volunteers to deliver excellence. As principal adviser to the Board, the CEO ensures robust governance, effective risk management, financial sustainability and organisational resilience while maintaining the highest standards of integrity and public accountability. The CEO is a visible and accessible leader who actively role models the organisational values.
This is a unique opportunity to lead an influential organisation that plays a vital role in helping people navigate challenges, access advice and support, and overcome barriers to equality and opportunity.
If you a strategic, values-led leader who wants to make a meaningful difference to people and communities across Dumfries & Galloway, then we’d love to hear from you.
Background Information
An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our advice service provision. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently have 28 paid members of staff and 14 volunteers who provide a wide range of services, across our projects.
We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Energy, Debt and Benefits.
All bureaux are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters. Each operates as an independent charity. This bureau is a limited company as well as a registered charity, governed by a board of directors/trustees.
About the role
The Thrive Early Family Adviser role combines elements of a Generalist Adviser and Caseworker, delivering seamless, holistic support to families in close partnership with Home-Start colleagues and other project partners.
The role focuses on building trusted relationships with families who may be experiencing significant barriers to engaging with advice services. Many families supported through Thrive Early may not feel ready or able to access traditional advice channels. As a result, establishing trust, confidence, and sustained engagement is a critical part of the role.
Family Advisers work with families over the medium to long term, providing tailored advice, advocacy, and practical support to help them move towards greater financial security and wellbeing.
The postholder will also work collaboratively with Save the Children UK to support family participation activities and ensure that lived experience informs service improvement and project learning.
Employee Benefits
We offer additional working benefits, such as annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company e-bikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays, with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times.
Patient Adviser (Patient Advice & Support Service)
- Full time
- £30,283
- Hybrid: Edinburgh
- Closing 18th November 2026
The Citizens Advice Service was first established in Edinburgh in 1939. Over the years it has grown to deliver services from 4 main Bureaux (Dundas Street, Leith, Muirhouse and Portobello) and over 20 project/outreach locations across the capital. In 2007 the separate Bureaux merged to form Citizens Advice Edinburgh (CAE, Charity Number SC038195).
Through a team of core and project staff and over 120 highly trained and committed volunteers, CAE provides a free, confidential, independent and impartial service to the citizens of Edinburgh on a wide range of issues including:
• Debt and money
• Welfare Rights
• Consumer issues
• Immigration
• Employment and workforce problems
• Housing
• Relationship and family issues
• Discrimination
• Health services
• Legal rights & responsibilities
The charity is a trusted and well-respected organisation. It enjoys high levels of client satisfaction, and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and
strive, with limited resources, to provide the advice sought by thousands of clients each year.
For a full overview of all our services and current work, please visit the Citizens Advice Edinburgh website.
Job Description
The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with
issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received.
Purpose of the Post:
Patient Advisers will work with the Citizens Advice bureau/x in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by email and webchat via a national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.
For more information please download the Job Description below.
About Granton Information Centre
Granton Information Centre (GIC) has been supporting people in Edinburgh since 1984. We provide free, confidential advice, advocacy and representation, helping individuals and families deal with welfare benefit issues, new claims and appeals, debt and other financial pressures.
Our clients are at the heart of what we do. Alongside appointments at our West Granton Road office, our advisers work from a range of community and GP outreach locations across Edinburgh, helping make advice accessible to people in the communities where they live.
GIC is a busy, established organisation with a strong commitment to high-quality, client-centred advice. We work collaboratively with local partners and are part of wider advice and community networks across Edinburgh. GIC is also an accredited Living Wage Employer.
The opportunity
As GIC continues to develop and strengthen its services, we are looking for new volunteer Management Committee members to help shape the organisation's future. This is an opportunity to contribute your skills and experience to an organisation that has been part of the Edinburgh advice landscape for more than 40 years and whose work makes a practical difference to people facing financial and social challenges.
What will I do?
- Contribute to the strategic direction and good governance of GIC.
- Take part in Management Committee meetings and contribute to informed decision-making.
- Support and appropriately challenge the management team, helping GIC remain effective, sustainable and focused on the needs of the people and communities we serve.
- Use your knowledge, experience and perspective to help GIC continue to develop and improve.
Who are we looking for?
We are keen to hear from people from a wide range of backgrounds who are interested in supporting GIC's work. We would particularly welcome skills, knowledge or experience in areas such as governance, finance, HR, fundraising, community development or advice services. Previous committee experience is not essential.
We particularly value interest from people who know or understand the communities GIC serves and can bring different experiences and perspectives to our Management Committee.
Practical information
This is an unpaid voluntary role. Reasonable expenses can be reimbursed in line with GIC policy.
Latest news See more
