About us
We are a scrutiny body that supports improvement. That means we look at the quality of care in Scotland to ensure it
meets high standards. We are responsible for providing assurance and protection for people who experience care
services, their families, carers and the wider public. Our vision is that people across Scotland experience
high-quality care that meets their needs, rights and choices.
Our values
- Person-centred: we put people, empathy, compassion, and kindness at the heart of everything we
do
- Respect: we value everyone's dignity and are respectful in everything we do
- Equity: we
embrace diversity and nurture an inclusive environment where everyone is supported to achieve equal
outcomes
- Integrity: we act impartially, fairly, and consistently, upholding transparency and
accountability in all our actions
- Impact: we focus on making a positive impact for everyone experiencing
care in Scotland whilst ensuring our work delivers the best value to the public
Work-life balance
Our desire is to achieve an effective and balanced way of working, which enables us to meet organisational needs and
achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy
gives you the flexibility to mix working from home with attendance at your base office and other work locations,
spending no more than 60% of your working time working from home, measured over a four-week period.
About the role
We are seeking an exceptional and inspiring leader to join the Care Inspectorate as our executive director of
assurance and improvement. This is a unique opportunity to shape the future of care quality across Scotland,
leading the strategic direction and development of inspection, scrutiny and regulation activities. The
successful candidate will ensure the Care Inspectorate continues to deliver its statutory responsibilities under
the Public Services Reform (Scotland) Act 2010 and other relevant legislation, while driving improvement through
a collaborative, person-centred approach.
Working closely with the chief executive and executive team, you will play a pivotal role in leading organisational
transformation, embedding a culture of excellence, innovation and continuous improvement. You will champion
investment in our people, fostering a confident, capable and collaborative workforce that is committed to
improving outcomes for people experiencing care across Scotland.
This is a rare opportunity to influence the future of care services in Scotland and make a lasting difference to the
lives of people who experience care. We are looking for a visionary leader with the strategic insight,
credibility and passion to drive assurance, improvement and cultural transformation at a national level.
We are seeking an experienced and strategic leader who can provide direction to a diverse, multidisciplinary team and
drive excellence in the inspection, regulation, scrutiny, and improvement of care services.
The successful candidate will be an influential communicator with strong negotiation skills, political awareness, and
the ability to translate strategic plans into meaningful action. They will bring extensive knowledge of the
social care sector, including current trends and emerging challenges, while championing equality, diversity, and
inclusion.
Comfortable challenging established ways of working, they will use innovative and collaborative approaches to deliver
positive outcomes and continuous improvement. Strong IT skills and the ability to use digital tools effectively
to communicate, analyse information, and support decision-making are essential.
Key responsibilities:
Strategic Leadership
- Lead the development and delivery of the Care Inspectorate's scrutiny, regulation, assurance and improvement
strategy across all regulated care services.
- Provide professional leadership for regulatory practice
across, children and early years, and criminal justice services, ensuring consistency and high
standards.
- Lead the development and delivery for strategic inspections, scrutiny activity and service
improvement programmes using a proportionate, intelligence-led and risk-based approach.
- Contribute
corporate leadership to organisational and cultural change programmes, working closely with fellow Executive
Directors.
- Ensure appropriate social work advice is provided to the Board and Chief
Executive.
- Promote the Care Inspectorate's profile and influence with government, media,
stakeholders and partners.
Operational Leadership
- Provide leadership and direction for the Scrutiny and Assurance Directorate.
- Lead the effective
delivery, monitoring and reporting of scrutiny, assurance and improvement activity.
- Manage and oversee
significant budgets, ensuring best value and effective resource utilisation.
- Drive continuous
improvement, quality assurance and systems development across the organisation.
- Prepare and present
reports to the Board and relevant committees.
- Ensure compliance with health and safety responsibilities
across areas of accountability.
People Leadership
- Lead multiple professional functions, creating a cohesive, high-performing and collaborative
directorate.
- Inspire, coach and develop senior leaders and professional teams through effective
performance management and development planning.
- Promote consistent, high-quality professional practice
and a culture of continuous learning.
- Take responsibility for recruitment, workforce development and the
implementation of HR policies across the directorate.
- Foster a positive, inclusive working environment
that promotes wellbeing, diversity and equality of opportunity.
Stakeholder and Partnership Leadership
- Build and maintain strong relationships with Board Members, Executive Directors, Ministers, Scottish Government,
regulatory bodies and partner agencies.
- Lead collaborative approaches to scrutiny, assurance and
improvement across the social care sector.
- Ensure meaningful engagement with people who use services,
carers and wider stakeholders, embedding participation and user focus in all aspects of the Care
Inspectorate's work.
- Act as an ambassador for the organisation, raising awareness of its role and
impact while helping shape the future of health and social care scrutiny and improvement in Scotland.
About you
We are looking for a candidate educated to degree level (or equivalent) with a Professional qualification in social
work, health, education or public protection. You will demonstrate a strong commitment to maintaining and
enhancing your professional expertise through ongoing CPD.
Ideally, you may hold relevant management/leadership qualification, such as an MBA or Institute of Leadership &
Management (ILM) accreditation.
Skills, Knowledge & Experience
We are seeking an experienced strategic leader with significant experience in the inspection, regulation and
improvement of care services. You will bring strong communication, influencing and negotiation skills, political
awareness, and the ability to lead multidisciplinary teams, challenge established thinking, and turn strategic
plans into meaningful outcomes. A strong understanding of social care trends, equality and diversity, and the
effective use of digital technologies is essential.
You will be an inspirational and credible leader with a proven track record of leading complex services, delivering
strategic change and improving organisational performance.
You will bring:
- Exceptional leadership skills with the ability to inspire, motivate and develop professional teams.
- Strong experience of strategic planning, performance management and delivering organisational objectives.
- Excellent financial and resource management capabilities.
- The ability to build influential relationships and work collaboratively with a broad range of stakeholders.
- Resilience, sound judgement and confidence in leading change and making complex decisions.
- A commitment to delivering high-quality, efficient and effective services that improve outcomes for people who experience care.