Are you passionate about making a difference in the lives of young people from diverse backgrounds?

One Community Scotland is seeking a dedicated Youth Engagement Worker to join our team in Glasgow!

Key Responsibilities

• Actively promote youth engagement opportunities within the community, reaching out to schools, local organisations and young people directly.
• Facilitate one-on-one and group interventions based on guided assessments
• Create and implement sustainable diversionary plans and group work programs
• Build strong, trusting relationships with young people and their families
• Connect service users with community supports and specialist services
• Work in partnership with Police, Social Work, Health, and Education sectors

What We Offer

• Opportunity to make a real impact in young people's lives
• Collaborative team environment within the One Community Scotland programme
• Professional development opportunities and continuous learning
• Chance to work with diverse communities and partner organizations
• Contribute to the ongoing development of an innovative service model

Ideal Candidate - we're looking for someone who is:

• Passionate about youth work and community development
• Experienced in working with diverse communities
• Skilled in building relationships and facilitating interventions
• Committed to professional growth and program evaluation
• Able to maintain accurate records and respect confidentiality

Join us in empowering young people to achieve positive outcomes and create lasting change in their communities.

Apply now to be part of the One Community Scotland team and help shape the future of our youth!

This is an exciting opportunity to work within our Support line Advice Service as well as support our Wider aims as a charity.

Our Advice service works alongside support colleagues to help families to address the challenges and risks which may have led to vulnerability, promote connection to their local communities, and improve financial stability and resilience. Our aim is to support communities to become more resilient and a place where children feel safe, valued, understood and supported.

The Energy Advisor will work within an integrated model of family support, community connection, and expert Energy advice and exploring money and debt advice. This will enable families to stay connected, keep homes warm and resolve debt and money problems, become more financially resilient and break the cycle of fuel poverty.

A priority for the Energy Advisor will be to increase the Energy advice and support we offer our families and with the capacity of our current services to provide Type I and II money advice in one of the most deprived areas in Scotland.

You will work as part of our National Money Advice team. You will support families within their homes, by telephone and other digital methods deliver workshops within the community and in schools and offer drop-in sessions within the community.

If you have experience of energy advice welfare rights, income maximization, money and debt advice, understand the impact trauma and adversity can have on children and families, and believe that you can apply this to your practice, we want to hear from you.

This is a full time, 35 hours post. Hours to be worked flexibly to suit the needs of families, including evenings and weekends as required.

What we offer:

• A workplace with values of with love, with purpose and with strength
• 40 days annual leave, inclusive of bank holidays
• Pension scheme and wellbeing support
• Flexible and hybrid working arrangements
• Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.
• Blue Light card discount
• A Fair Work accredited workplace

Our Values

Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.

With love, we put children first.

With purpose, we transform lives together.

With strength, we do whatever it takes to protect Scotland’s children.

Could you play a vital role in helping families overcome poverty and build brighter futures for Scotland's children?

Join Children First and be part of a once-in-a-generation transformation in how families access support to alleviate crisis, prevent harm and build long-term stability. As part of Scotland's mission to eradicate child poverty, we are expanding our Money Advice Service to ensure more families can access expert financial support when they need it most.

We've been preventing harm, supporting recovery and driving change since 1884. Today, our Money Advice Team works alongside families across Scotland, helping them maximise income, reduce debt, overcome financial hardship and build resilience for the future.

This is an exciting opportunity to join our National Money Advice Team, supporting families both within local communities and remotely through our growing national service.

About the Role

As a Money Adviser, you will deliver specialist money, welfare benefits, debt and energy advice to children, young people and families across Scotland.

Working as part of our National Money Advice Team, you will provide advice through telephone, webchat and digital channels while also supporting local communities through home visits, workshops, school-based activity and community drop-in sessions.

You will work alongside local Children First teams, helping families access financial support, maximise household income and resolve debt and energy-related challenges. Through relationship-based practice, you will empower families to make informed decisions, improve financial resilience and create safer, more secure futures for their children.

A key focus of this role will be increasing access to high-quality Type I and Type II Money Advice services within some of Scotland's most disadvantaged communities, helping tackle inequality and reduce the impact of poverty on children and families.

What You'll Be Doing

Supporting Children and Families

• Working alongside families experiencing financial hardship, poverty and adversity.
• Completing benefit entitlement checks and income maximisation assessments.
• Supporting families to access grants, benefits and financial assistance.
• Providing practical advice, guidance and advocacy to help improve financial wellbeing.
• Using relationship-based practice to build resilience, confidence and positive outcomes.
• Ensuring children's wellbeing, rights and voices remain central to all support provided.

Money, Debt and Welfare Rights Advice

• Delivering specialist welfare rights, money, debt and energy advice.
• Supporting benefit applications, redeterminations and appeal processes.
• Helping families understand and manage debt options.
• Providing budgeting support and financial capability guidance.
• Negotiating and advocating with Social Security Scotland, DWP, HMRC, local authorities, utility providers and creditors.
• Supporting families experiencing fuel poverty and financial crisis.

Community and Outreach Work

• Delivering workshops and awareness sessions within communities and schools.
• Facilitating drop-in advice sessions and outreach services.
• Supporting families within their own homes where appropriate.
• Building strong local partnerships to improve access to services.
• Promoting financial wellbeing and early intervention approaches across communities.

Working Together

• Developing positive relationships with colleagues, volunteers and partner agencies.
• Working closely with Children First Services across Scotland.
• Collaborating with education, health, housing and third-sector organisations.
• Participating in supervision, reflective practice and continuous professional development.
• Contributing to service development and organisational learning.

What We're Looking For

We're looking for experienced Money, Welfare Benefits or Financial Inclusion Advisers who share our commitment to improving outcomes for children and families.

You'll bring:

• Experience delivering money, debt, welfare rights or financial inclusion advice.
• Knowledge of the welfare benefits system and income maximisation approaches.
• Experience supporting people facing financial hardship or crisis.
• Strong communication, advocacy and relationship-building skills.
• Experience working with vulnerable children, families or communities.
• Excellent assessment, problem-solving and case management skills.
• Confidence delivering advice face-to-face, by telephone and through digital channels.
• The ability to manage a varied workload and work independently.
• An understanding of the impact poverty, trauma and adversity can have on children and families.
• A commitment to children's rights, safeguarding and relational practice.

SNSIAP-accredited money advice experience would be advantageous but is not essential.

Our Values

Everything we do is guided by our values:

With Love - We put children first with compassion, empathy and kindness.

With Purpose - We work alongside families and communities to transform children's lives together.

With Strength - We do whatever it takes to protect Scotland's children and help families thrive.

What You'll Get From Us

At Children First, you'll be part of a values-led organisation committed to developing and supporting our people.

We offer:

• 40 days annual leave including public holidays.
• Contributory pension scheme.
• Flexible and hybrid working opportunities.
• Wellbeing support and health benefits.
• Blue Light Card discounts.
• Learning, training and professional development opportunities.
• The opportunity to make a lasting difference for children and families across Scotland.
• The chance to be part of a national programme helping eradicate child poverty.

Join Us

If you have experience delivering money, debt or welfare benefits advice and are passionate about helping families overcome financial hardship and build brighter futures for their children, we'd love to hear from you.

Join Our Team as a Customer Service Advisor!

We are seeking two Customer Service Advisors to provide an excellent and consistent service to all internal and external customers, using different communication channels and promoting future digital and ongoing changes within the organisation.

You will provide a first point of contact for all enquiries and to have a vast knowledge of all departments within the organisation ensuring correct and efficient responses are delivered against our agreed service standards and key performance indicators.

Key Responsibilities:

• Maintain the day-to-day operation of the Cairn Connect service, taking ownership of customer enquiries and ensuring customer information is efficiently and effectively handled within agreed service level agreements to meet the expectations of our customers.
• Assisting in the delivery of key business services, including Income Management payments and administration, Tenancy Services housing enquiries, antisocial behavior, Repairs reporting and invoice administration and general day-to-day business enquiries, where possible offering a first-time resolution service to meet our key performance indicators.
• Delivers a high level of customer service to all internal and external customers using various sources including telephone, email, face to face, webchat and other digital platforms to ensure an excellent customer journey.
• Perform effective data capture/management using various software systems, to enable accurate reporting and monitoring.
• Maintain and assist with partnership working across the group to ensure collaborative working and consistency of service in key areas and to promote a streamlined one team way of working.

Requirements – What We’re Looking For:

• Experience of working in a fast-paced frontline customer Contact Centre.
• Experience of delivering excellent frontline customer service.
• An understanding of effective and best practice in customer service.
• You should be able to demonstrate high level of computer skills and excellent customer care skills
• A Basic Disclosure and Right to work checks are required for this role.

Employee Benefits: Why Cairn is the Best Place to Work

Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!

Cairn HA is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.