We are very excited to be launching our mentoring programme in the Dumfries and Galloway and are looking for a Mentor Services Coordinator to support volunteer mentors in the region. This is a unique opportunity to be involved in introducing our programme from the very beginning.

About the role

Our Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person. The Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise training, organise PVG checks and make the process as smooth and supported as possible.

Key responsibilities:

• Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person
• Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey
• Deliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.

About you

• Customer service experience
• Must be based in Dumfries and Galloway
• Experience of or strong interest in working or volunteering in the charity or third sectors
• An understanding of young people and educational settings
• People person with excellent communication and listening skills and empathy
• Well organised with great administrative skills and attention to detail
• Excellent desktop and database skills

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision: MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits of working for MCR Pathways include: 30 days annual leave in first year rising to 35 days from 2nd year of employment, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Employee Assistance Programme, Life Assurance – 4 x salary.

We are delighted to be launching our mentoring programme in Dumfries and Galloway and are looking for a Programme Manager. This is a unique opportunity to be involved right from the beginning – launching and implementing MCR Pathways’ Mentoring Programme across secondary schools and college campuses.

About the role

You must be based in Dumfries and Galloway and will manage all aspects of the MCR Pathways programme delivery, actively engaging with participating schools, colleges, the local authority and key partners including Skills Development Scotland and Developing the Young Workforce.

In this role, you will empower your regional team to drive substantive, positive change for young people by supporting and challenging appointed delivery leads to build a vibrant, impactful mentoring programme. Additionally, you will lead mentor recruitment, training, and support initiatives to guarantee every young person has access to a dedicated mentor, while managing your local Mentor Services Coordinator to align the mentor pipeline perfectly with the local need.

Key responsibilities:

• Lead on and manage all aspects of programme delivery
• Provide support, development, training, management and motivation to MCR staff and delivery leads
• Support integration of the programme and a consistently high quality standard of programme delivery across all settings
• Develop and support partnerships with the Local Councils, further and higher education institutions, local business and all MCR stakeholders
• Provide analysis of programme performance, impact and development

About you

• Experience of developing and effectively managing teams and programmes
• Self-motivated and skilled at motivating others
• Experience of or strong interest in working or volunteering in the third sector
• Experience of working within or in collaboration with secondary schools and or further education
• Excellent communication and presentation skills
• Attention to detail and ability to prioritise

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision: MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits of working for MCR Pathways include: 30 days annual leave in first year rising to 35 days from 2nd year of employment, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Employee Assistance Programme, Life Assurance – 4 x salary.

We are excited to be delivering our mentoring programme acrossEast Dunbartonshire and East Renfrewshire, supporting young people in alternative provision who are disengaged from mainstream school. This is a unique opportunity to work within an established secondary wellbeing programme while helping to develop community-based mentoring across the region.

Our Pathways Coordinator will spend part of their time based within the secondary wellbeing unit in East Dunbartonshire, building strong, trusted relationships with young people to prepare them for a match with a volunteer mentor. Working with pupils from S2 and above, you will deliver small group and individual sessions, provide personalized support and guidance, and collaborate closely with local schools, community partners, and the employability sector in East Renfrewshire to expand community-based mentoring opportunities.

Key responsibilities:

• Building exceptional individual and group relationships with disengaged young people in alternative provision to prepare them for mentoring.
• Matching young people in S2 and above with adult volunteer mentors and providing ongoing personalized support, advice, and guidance.
• Delivering effective mentor inductions and Core Mentor Training, facilitating continuous engagement and support for both mentors and mentees.
• Partnering with schools, local organizations, and the employability sector to explore and expand community-based mentoring pathways.

About you

• Experience in building positive, trusted relationships with disengaged young people, particularly within alternative provision or wellbeing settings.
• Ability to work across locations in East Dunbartonshire and East Renfrewshire, managing time between school bases and community settings.
• Excellent communication, active listening, and group facilitation skills.
• Solution-focused, empathetic, and trauma-informed approach to youth engagement.
• Well-organised with strong administrative, database, and reporting capabilities.

About usMCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission:To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision:MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits of working for MCR Pathways include:30 days annual leave in first year rising to 35 days from 2nd year of employment, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Employee Assistance Programme, Life Assurance – 4 x salary.

About Simon Community Scotland

Simon Community Scotland is the largest provider of homelessness services in Scotland. Our vision is for everyone to have a safe place to live, with access to the support they need. Every day we help make positive things happen for people facing extremely difficult circumstances. Everything we do is about and for people, the people we support, our staff, our partners and everyone affected by homelessness. Our values are built into every area of activity and tell the story of how people remain at the heart of Simon Community.

Day by day, person-to-person, we tailor what we offer to what people need. We are here to provide consistent, friendly and informed support so that people can explore options and take 'the next step' towards a positive future. We offer support across a range of service delivery points; Street Outreach teams, Housing First initiatives, Floating Support, Information Hubs, Managed Alcohol Program (MAP), Supported Accommodations, Emergency Accommodation, Rapid Access Accommodation, and our own rented properties. These services are delivered across many local authorities within Glasgow, North Lanarkshire, Edinburgh and Perth.

We welcome people with a wide range of skills and experiences to our team. To make a difference, we need to work flexibly, with everyday leadership and a 'can-do' approach. We want to make it right and make it happen – not only for the people we support, but also for each other.

Our #OneTeam ethos is core to who we are, and it means caring for and supporting each other regardless of our role, service or location. Find out more about our services here.

Our Support Services

Job Purpose

The Women’s Development Worker (Gambling Harms) is dedicated to engaging and supporting women as they navigate gambling-related harms and intersecting challenges of homelessness, substance use, and mental ill health. This role facilitates the development of positive social networks and the practical skills necessary to address complexities in a trauma-informed way.

Embedded within a team of skilled practitioners, the role focuses on creating psychologically safe environments that foster connection, empowerment, and the opportunity for the women we support to influence projects through co-design.

The Women’s Development Worker (Gambling Harms) will deliver direct, person-centered, place-based, and online support to women experiencing or at risk of gambling harms. They will be responsible for delivering person-centered support, promoting a culture of leadership and supporting risk-informed decision-making. Utilising a human rights-based approach, the worker ensures that all women have their rights upheld, assisting them in overcoming systemic barriers and accessing pathways required to live a life free from harm.

This role operates in direct partnership with the Women’s Connector. You will work collaboratively to share insight, co-facilitate sessions, and provide mutual cover and continuous support to deliver a seamless national service

Job Summary

Within this exciting new role, you will support women who are at risk of, or experiencing, homelessness. Based in Scotland, you will connect with and support women across the country who are impacted by gambling harms. Your work will involve developing and hosting safe, trauma-informed spaces where individuals can access support, engage in meaningful conversations, and better understand the harms linked with gambling.

By working directly with women, you will play a key part in creating supportive environments and fostering lasting connections. Central to your approach will be the delivery of a gendered response to harm; you will have the opportunity to utilise Aila’s (aila-scotland.co.uk) specialised "by women, for women" frameworks, ensuring that your support is tailored to navigate the specific systemic barriers and experiences faced by women in this space.

The Women’s Development Worker (Gambling Harms) will deliver vital 1-2-1 and group support to women navigating gambling harms and intersecting challenges. The focus of the role will be person-centred navigation, linking with internal services, and facilitating safe, trauma-informed support spaces

Key Responsibilities

• Provide high-quality practical support, both in-person across designated locations and digitally via Google platforms, covering gambling harms and intersecting challenges like homelessness, mental health, and substance use.
• Lead the facilitation of in-person and digital support group spaces
• Offer proactive problem-solving, de-escalation, and risk-informed support for women navigating high-pressure or complex situations.
• Work alongside the Women's Connector to pick up connections made through Aila pathways, providing direct support and building ongoing relationships with women signposted to the service.
• Advocate for women’s rights, provide clear information and referrals, and support women to navigate external statutory and third-sector support pathways.
• Act as the primary bridge within Simon Community Scotland, connecting directly with internal service delivery teams to identify and support women impacted by gambling harms.
• Apply Aila's specialised framework to ensure a tailored "by women, for women" support model across all activities.
• Build honest, trusting relationships with women to promote attendance, champion diversity with dignity and respect, and amplify the voices of women with lived experience.
• Deliver all support through a trauma-informed lens, ensuring environments and interactions remain safe, empowering, and respectful.
• Assist in creating physical and digital materials to help women access clear information and support resources.
• Keep detailed, accurate records, case notes, and outcome monitoring data in a professional and timely manner.
• Work actively within a multidisciplinary team and develop connections with internal and external partners to raise awareness and share learning.
• Use training, team debriefs, and reflective practice to continuously build skills and process the emotional demands of the role.
• Maintain a proactive, self-motivated approach, with the flexibility to adapt working hours and travel across Scotland as service needs evolve.
• Carry out any other duties as directed by the Programme Lead.

Our Values

Inclusion & Participation

We include everyone in the services and resources they need, regardless of their circumstances and ensure each person's voice and influence are heard and felt in everything that we do.

Personalised & Creative

Each person we support is an individual with unique circumstances, needs and future potential which requires a uniquely tailored response.

Warmth & Regard

We see beyond a person's current or past circumstances, recognising their inherent value, worth and potential as human beings.

Partnership & Collaboration

We know we need to work positively with others to deliver a truly inclusive and personalised approach, improve our response and add value to the experience of the people we support.

Supportive & Ambitious

We encourage and support ambition, building on strengths to foster hope for the people we support as well as deliver growth and development for staff and volunteers.