Join Our Team as a Customer Service Advisor!

We are seeking two Customer Service Advisors to provide an excellent and consistent service to all internal and external customers, using different communication channels and promoting future digital and ongoing changes within the organisation.

You will provide a first point of contact for all enquiries and to have a vast knowledge of all departments within the organisation ensuring correct and efficient responses are delivered against our agreed service standards and key performance indicators.

Key Responsibilities:

• Maintain the day-to-day operation of the Cairn Connect service, taking ownership of customer enquiries and ensuring customer information is efficiently and effectively handled within agreed service level agreements to meet the expectations of our customers.
• Assisting in the delivery of key business services, including Income Management payments and administration, Tenancy Services housing enquiries, antisocial behavior, Repairs reporting and invoice administration and general day-to-day business enquiries, where possible offering a first-time resolution service to meet our key performance indicators.
• Delivers a high level of customer service to all internal and external customers using various sources including telephone, email, face to face, webchat and other digital platforms to ensure an excellent customer journey.
• Perform effective data capture/management using various software systems, to enable accurate reporting and monitoring.
• Maintain and assist with partnership working across the group to ensure collaborative working and consistency of service in key areas and to promote a streamlined one team way of working.

Requirements – What We’re Looking For:

• Experience of working in a fast-paced frontline customer Contact Centre.
• Experience of delivering excellent frontline customer service.
• An understanding of effective and best practice in customer service.
• You should be able to demonstrate high level of computer skills and excellent customer care skills
• A Basic Disclosure and Right to work checks are required for this role.

Employee Benefits: Why Cairn is the Best Place to Work

Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!

Cairn HA is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.

At Waverley Housing, we are committed to providing great homes and great services to our customers across the Scottish Borders.

We are looking for an experienced, motivated and customer-focused Housing Officer to provide a comprehensive housing and tenancy management service. This is a varied frontline role in which you will work closely with tenants, colleagues and partner organisations to sustain tenancies, protect rental income and help create safe, well-managed neighbourhoods.

You will manage your own workload and make sound day-to-day decisions within the relevant legal and regulatory framework. The role involves regular travel across our communities and visits to tenants in their homes, including responding calmly and professionally to complex or sensitive situations.

What you will be doing

• Managing tenancies and estates, ensuring tenancy conditions are understood and upheld.
• Preventing, managing and recovering rent arrears while supporting tenants to sustain their homes.
• Investigating anti-social behaviour complaints and neighbourhood disputes and working with partners to reach appropriate resolutions.
• Supporting the re-let of homes through accompanied viewings, tenancy sign-ups and settling-in or sustainability visits.
• Managing competing priorities, maintaining accurate records and contributing to performance targets and continuous improvement.
• Sharing knowledge and working collaboratively with Housing Assistants and colleagues across Waverley Housing.

What we are looking for

• Significant experience in a housing management role or a broadly similar customer-facing role.
• Knowledge of relevant housing and benefits legislation, with the confidence to apply tenancy and management conditions fairly and consistently.
• Strong communication, judgement and problem-solving skills, including the ability to handle contentious and sensitive issues.
• Excellent planning and organisational skills, with the ability to work independently, meet deadlines and balance competing priorities.
• A full driving licence.

Why join Waverley Housing

This is an opportunity to make a visible difference to tenants and communities across the Scottish Borders. You will join a supportive team, work in a role with real variety and responsibility, and have opportunities to develop your professional knowledge and housing career.

If you share our commitment to delivering responsive, fair and effective services, we would be pleased to hear from you.

We have a great opportunity for the right person to join our team at Southside Housing Association. We are a friendly, forward-thinking organisation where innovation, flexibility and positive communication is embraced. Our focus is on quality of service and helping others.

If you like to work in a fast-moving environment with a varied workload and have excellent communication and problem-solving skills this could be for you.

We are looking to recruit a part time Welfare Rights Officer with relevant knowledge and skills to help deliver a Welfare Benefit Advice service to the Glasgow South Carer’s Service. The post is currently funded to March 2028. The service will be managed by Southside Housing Association and will be available to carers living in the South of Glasgow

The successful candidate will have an in-depth knowledge of both the UK and Scottish Welfare Benefit systems and be able to deliver specialist welfare rights advice and support to people with caring responsibilities, their relatives and those they care for. They will assist clients to maximise their income, challenge benefits decisions and to prepare and support them in preparation for tribunals if appropriate. They will work closely with the existing Welfare Rights, Energy and Money Advice Service and with other community support services, ensuring a holistic person-centred approach.

In today’s environment, the ability to work in a changing environment with competing pressures is necessary and the successful candidate will be a team player with a “can do” attitude and the desire to learn new things while ensuring that our customers receive the best possible service.

A competence in using IT packages will be required.

We are seeking an enthusiastic, innovative, and community-focused individual to play a key role in strengthening and expanding our tenant engagement initiatives and community programmes. Working alongside residents, partners, and volunteers, you will help enhance our established projects while designing and delivering exciting new initiatives that make a real difference.

From inspiring residents of all ages to have a greater voice in shaping our services, to recruiting, developing, and supporting volunteers, this is a varied and rewarding role at the heart of our community. No two days will be the same, so we're looking for someone who thrives on creativity, embraces new challenges, and is passionate about bringing people together to create positive change.

If you are a proactive self-starter with a talent for building relationships, generating new ideas, and turning them into successful community initiatives, we'd love to hear from you.