Customer Service Advisor
- Full time
- £30,160 – £31,738
- Hybrid: Bellshill / Edinburgh / Inverness / Irvine / Thurso
- Closing 25th September 2026
- Advertised from 10th September 2026
- 34.5 hours per week
Role
Join Our Team as a Customer Service Advisor!
We are seeking two Customer Service Advisors to provide an excellent and consistent service to all internal and external customers, using different communication channels and promoting future digital and ongoing changes within the organisation.
You will provide a first point of contact for all enquiries and to have a vast knowledge of all departments within the organisation ensuring correct and efficient responses are delivered against our agreed service standards and key performance indicators.
Key Responsibilities:
- Maintain the day-to-day operation of the Cairn Connect service, taking ownership of customer enquiries and ensuring customer information is efficiently and effectively handled within agreed service level agreements to meet the expectations of our customers.
- Assisting in the delivery of key business services, including Income Management payments and administration, Tenancy Services housing enquiries, antisocial behavior, Repairs reporting and invoice administration and general day-to-day business enquiries, where possible offering a first-time resolution service to meet our key performance indicators.
- Delivers a high level of customer service to all internal and external customers using various sources including telephone, email, face to face, webchat and other digital platforms to ensure an excellent customer journey.
- Perform effective data capture/management using various software systems, to enable accurate reporting and monitoring.
- Maintain and assist with partnership working across the group to ensure collaborative working and consistency of service in key areas and to promote a streamlined one team way of working.
Requirements – What We’re Looking For:
- Experience of working in a fast-paced frontline customer Contact Centre.
- Experience of delivering excellent frontline customer service.
- An understanding of effective and best practice in customer service.
- You should be able to demonstrate high level of computer skills and excellent customer care skills
- A Basic Disclosure and Right to work checks are required for this role.
Employee Benefits: Why Cairn is the Best Place to Work
Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!
Cairn HA is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.
Application notes
Please note, we do not accept CVs.
Closing Date:Friday 25 September 2026 at noon.
It is anticipated that interviews will take place week commencing 5 October 2026
Non Executive panel member (CATS) (FLS)
- Part time
- Sessional
- Hybrid: Flexible
- Closing 14th October 2026
Do you want to help shape how Scotland's national forests and land are used to deliver lasting benefits for communities? Do you have an interest in community empowerment and sustainable land use, or expertise in renewable energy and onshore wind? If so, we'd like to hear from you.
About FLS
Forestry and Land Scotland (FLS) is the Scottish Government agency responsible for the day-to-day management of Scotland's national forests and land. We look after approximately 640,000 hectares of land across Scotland, balancing environmental, social and economic outcomes for the benefit of current and future generations.
Our forests and land support sustainable timber production, renewable energy development, biodiversity, recreation, tourism and community use. Through our management of this national asset, we play an important role in supporting Scotland's rural economy, tackling climate change and empowering communities.
About the CATS Evaluation Panel
The Community Asset Transfer Scheme (CATS) supports the implementation of Part 5 of the Community Empowerment (Scotland) Act 2015. Through the scheme, community organisations can request rights in land and property where they believe they can deliver greater community benefit.
The CATS Evaluation Panel provides independent advice and constructive challenge on Asset Transfer Requests relating to Scotland's national forests and land. The Panel helps ensure that decisions are robust, transparent and informed by a broad range of expertise.
We are currently seeking to appoint two new Panel Members.
About You
We are looking for individuals who can bring independent judgement, strategic thinking and relevant professional expertise to support the Panel's work.
In particular, we are interested in hearing from candidates with experience of:
- Renewable energy and onshore wind development, operation, governance, regulation or community benefit models.
- Community development, community empowerment and rural development.
- Assessing complex proposals and balancing social, environmental and economic outcomes.
- Providing objective advice, constructive challenge and evidence-based recommendations.
- We welcome applications from people with diverse backgrounds, experiences and perspectives who share our commitment to community empowerment and sustainable land management.
Terms
As detailed in the candidate information pack, panel members will be expected to participate in up to four meetings each year and commit up to ten days annually. Meetings may take place online, in person and occasionally involve site visits.
A daily fee of £285 and reasonable travel expenses will be paid. The role does not attract pension or holiday entitlement.
Top job! Senior Governance and Corporate Services Officer
- Full time
- £51,075 – £55,259
- Hybrid: Motherwell
- Closing 29th September 2026
At Clyde Valley Group, good governance helps create the conditions for confident decisions, strong assurance and better outcomes for our customers, colleagues and communities.
We are looking for a Senior Governance and Corporate Services Officer to join our Corporate Services Team in a pivotal role at the heart of the organisation. This is a great opportunity for someone who enjoys variety, gets the detail right and understands how effective governance, compliance and corporate support help an organisation to thrive.
Reporting to our Finance and Corporate Services Director, you will be the central point of contact for governance and corporate services across the Group. You will support our Board and Committee structure, lead key governance processes, act as our Data Protection Officer and help ensure our arrangements remain robust, responsive and future focused.
You will also lead and support a small team, building confidence and clarity in how we deliver corporate services. We are looking for someone with sound judgement, strong interpersonal skills and the ability to build trusted relationships with colleagues, Board members, regulators and partners.
You do not need to have worked in housing before, although knowledge of the social housing sector and the Scottish Housing Regulator’s framework would be helpful. What matters most is that you bring strong governance experience, excellent writing and organisational skills, a proactive approach to improvement and a genuine commitment to our values and purpose.
At Clyde Valley, you will join a caring, people-centred organisation that is ambitious for our customers, communities and colleagues. We work hard, care deeply about doing things well and value people who bring positivity, collaboration, integrity and a passion for excellent service.
If you can combine attention to detail with big-picture thinking, and want to help make governance and corporate services better, simpler and more effective, we would love to hear from you.
What you’ll bring
- Strong experience in governance, corporate services, compliance or a similar senior role
- Confidence supporting Boards, Committees or senior leadership teams
- Excellent written communication skills and attention to detail
- Sound understanding of regulatory, statutory or compliance environments
- Ability to lead, support and develop colleagues
- A proactive, organised and solutions-focused approach
- Integrity, good judgement and a commitment to continuous improvement
- A positive, collaborative style and a genuine connection to Clyde Valley’s purpose and values.
Why join us?
You’ll be part of a forward-thinking organisation that values people, innovation, and excellence. We offer competitive benefits and the opportunity to make a real impact in the social housing sector.
In return, Clyde Valley Group offer a great remuneration and benefits package, including generous holidays and flexible working arrangements, an on-site gym and training and development opportunities.
If this sounds like the kind of role where you could make a real contribution, we would welcome your application.
Senior Family Advisor (Hub Lead)
- Full time
- £28,493 – £38,043
- Hybrid: Combining working from home, community settings and attending our Edinburgh office when required. Frequent presence in your hub area is essential to the post.
- Closing 18th September 2026
This is a key role in our Whole Family Support Fund programme. We are recruiting four Senior Family Advisors (Hub Leads) for the following hub areas:
• Glasgow
• Dundee
• West Lothian
• Dumfries and Galloway
You’ll lead the hub in your area, holding a small caseload while co-ordinating day-to-day delivery, line managing a Family Advisor, contributing to monitoring and evaluation, and building the local partnerships that get families the right support at the right time.
You may be a highly experienced practitioner, ready to step into your first management post or already managing and keen to stay close to practice. You will be an excellent communicator, able to build trusting relationships with families and engage effectively with schools, health services and local partners.
This post may occasionally require evening and/or weekend work and will involve frequent travel across your hub area.
Organisation profile
Founded on lived experience, Mindroom champions all forms of neurodiversity and supports all kinds of minds. Our mission is to improve the quality of life for neurodivergent people by removing barriers, increasing opportunities, and shaping a more accessible world.
Customer Contact Centre Advisor
- Part time
- £28,435 pro-rata
- On site: Glasgow
- Closing 21st September 2026
New opportunity for Customer Contact Services team in Glasgow!
Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all and, at Bield, you will have a unique opportunity to have a positive impact, making it possible for more people to live their best lives, at home, surrounded by a supportive community. If you share our values, we’d love for you to join our team and help us on our journey.
We’re looking for a friendly and professional first point of contact to join our Customer Contact Services team. This is an office-based role, offering the opportunity to work closely with colleagues while providing a welcoming and professional service to visitors, customers and stakeholders.
In this role, you’ll be the face and voice of Bield, welcoming visitors at reception, handling calls and emails, and making sure enquiries reach the right place quickly and smoothly.
Day to day, you’ll greet visitors, manage meeting room bookings, handle mail, arrange office repairs and maintain security through issuing access fobs. You’ll also provide wider support to the Customer Contact Centre, including helping customers with housing enquiries, repairs requests and general administration.
If you enjoy working with people, have strong communication skills and can stay organised in a busy environment, this could be a great opportunity to develop your career in housing and customer service.
Role requirements:
The ideal candidate will have excellent verbal and written communication and interpersonal skills as you will be required to communicate efficiently and responsively with a wide range of customers, external partners and colleagues across the organisation. You will have an excellent telephone manner, word processing skills and the ability to accurately collate and record information.
Candidates should have a strong belief in providing a high-quality customer service as well as the ability to work as part of a team.
The successful candidate will be familiar with MS Office applications and utilising digital platforms in their role. You will ensure adherence to relevant policies, procedures, regulations and legislation relating to health and safety and equality and diversity as well as compliance with GDPR and FOI Legislation.
Please see the attachment for the full Job Description and Person Specification.
We Offer:
- A competitive salary, which is reviewed annually
- Opportunity to work flexibly
- Excellent holidays of up to 34 days each year (pro rata for part-time employees)
- Option to buy or sell holidays each year
- On-the-job and work-related training as well as opportunities to receive support for vocational qualifications
- Occupational Sick Pay
- Long Service Awards
- Family Friendly Policies
- Cycle to Work Scheme
- Career breaks
- Employee Assistance Programme
Disability Confident
Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria.
In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process, please email hr@bield.co.uk and a member of the team will get in touch.
If you require this information in an alternative format, please contact our HR Team team on 0131 273 4020 or email us on HR@bield.co.uk
This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.
Bield Housing & Care Scottish Charity SC006878 I Property Factor PF000146
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