The Operations Support Assistant provides in person customer focused support to ensure the smooth running of daily operation activities. Physically based within the services, the position required interactions with a wide variety of stakeholders, both internal and external, and affords the opportunity to directly see and experience the impact out services make in the livers of those we support.

The role contributes to efficient service delivery by managing diaries and events, responding to enquiries, maintaining accurate records, and supporting finance and procurement processes.

As well as in-person support to the service in which the role is based, the position is part of a team collaborating to provide support across the whole organisation.

This role is based at our Linburn Veterans Centre.

You don’t need to meet every single requirement to be a great candidate. Most people learn parts of the job once they’re in post, so if a role interests you and you believe you could grow into it, we’d love to hear from you.

About us

For more than 230 years we've been supporting and empowering people with sight loss to live fulfilling lives. We’re proud of what we’ve achieved, but we want to do more. We will build on our rich history to create an organisation which is prepared for the future, and ready to respond to the needs of people impacted by vision loss.

Our vision is bold. We want to be at the leading edge of positive societal change by:

• Investing our funds in the support that makes the biggest difference
• Putting our community at the heart of what we do
• Campaigning for change
• Accelerating prevention and treatment of eye conditions
• Fostering a collaborative culture of innovation and learning

We're determined that no-one should face sight loss alone. We're committed to improving, diversifying and growing our services to make sure we can reach many more people with sight loss - when and where they need us.

Our organisational values - Transform, Unite and Thrive - underpin all the work we do at Sight Scotland and Sight Scotland Veterans.

Benefits

• Generous employee pension scheme
• Learning and Development opportunities
• Employee assistance programme
• Discounted cinema tickets
• Discounts for carers

An exciting opportunity has become available to join Families Outside as our Communications Manager. We are looking for a proactive, creative individual to lead this work. If you are experienced and passionate about leading our full team through development and implementation of a communications strategy that reflects our Vision and Strategic Aims, then please join us!

About Us:

Families Outside is the only national charity in Scotland that works solely to support families affected by imprisonment. Imprisonment can have a huge impact on the things that matter most to families: money and secure housing, safe and connected relationships at home and in the community, and the emotional health and wellbeing of families. Families Outside is dedicated to providing a range of practical, social, and emotional support to people with someone in prison that are relationship-based, prison-aware, and family-focused.

Role Summary:

• Hours: 28 hours per week
• Contract: 2-year fixed term contract (renewal subject to funding)
• Starting salary: Families Outside Scale Points 38-41 and updated annually subject to appraisal and where funds allow. Starting salary £38,205 pro rata (0.8FTE = £30,564)
• Probation period: A probationary period of 6 months will apply.
• Location: Families Outside Head Office, Edinburgh, with scope for hybrid working

Staff Benefits:

• 25 flexible leave days plus 10 public holidays (pro rata)
• 4% matched contribution workplace pension scheme
• Hybrid & flexible working
• Employee Assistance Programme (Health Assured)
• Cycle to Work Scheme
• Laptop and mobile phone for all staff

The Role:

The purpose of this role is to develop and implement strategic communications plans and increase the visibility and inclusion of families affected by imprisonment. The post holder will be responsible for communications including media relations, digital communications, and developing a strong voice for families in line with organisational aims.

They will:

• Develop and implement a communications and marketing strategy for the whole organisation to increase the engagement, visibility, and inclusion of families affected by imprisonment.
• Increase the volume of families affected by imprisonment and key stakeholders who access the information and support available from Families Outside.
• Develop key messages to ensure Families Outside is the lead national voice on the issues relating to families affected by imprisonment and identify and disseminate priority areas for policy and practice change regarding issues of common concern for families.
• Design and implement influencing activity including events, conferences, roundtable discussions, relationships with the media, and development of tools and resources.
• Engage a wide range of audiences, including the public, families affected by imprisonment, and professionals working in key settings.
• Provide safe and effective opportunities for families to influence and engage in communications work.

About You:

We are looking for an individual who is:

• Experienced in leading effective communications strategies that utilise a range of social media, marketing tools, and digital platforms
• Rights-focused and trauma-informed in their work and all they do
• Skilled in negotiation, written and oral communication, presentation, and interpersonal skills
• A confident and effective contributor able to work independently and as part of a team.

If you are an experienced professional with skills in communications, marketing, and the media and are passionate about making a positive difference for vulnerable groups, then we want to hear from you.

An exciting opportunity has become available to join our Support and Information Services team. We are looking for TWO motivated and confident individuals to join our established team in offering support via our Helpline to families across Scotland who are experiencing having a relative in prison.

Role Summary

Hours: 21 hours per week (0.6 FTE) and 14 hours per week (0.4 FTE)

Contract: Funded through the Scottish Government Whole Family Support Fund through March 2027 in the first instance, with extension through March 2029 to be confirmed with the Scottish Government Budget

Starting salary: Families Outside Scale Points 25-28 and updated annually subject to appraisal and where funds allow. Starting salary £26,327 pro rata (0.6 FTE = £15,797; 0.4 FTE = £10,531)

Probation period: 6 months

Staff Benefits

• 25 flexible leave days plus 10 public holidays
• 4% matched contribution workplace pension scheme
• Hybrid & flexible working
• Employee Assistance Programme (Health Assured)
• Cycle to Work Scheme
• Laptop and mobile phone for all staff

The Role

Joining a welcoming and friendly team, you will be involved in providing support and offering information on our national Support & Information Service (Helpline) through a range of methods, primarily phone calls, email, and social media.

Our Helpline is an integral part of Families Outside and is the first stop for many families who are looking to utilise our services and access support. You will have the important job of communicating directly with families and those seeking information on the work we do.

You will also have the opportunity to be involved in developing resources for families, working alongside the Communications Manager on various projects.

About You

We are looking for people who can work as part of a team, are organised, have experience of using different communication channels, and have an interest in helping vulnerable or marginalised groups.

We are looking for individuals who:

• Have excellent communication skills
• Can work effectively within a team
• Can work independently and flexibly and enjoy a varied role
• Can demonstrate a strong understanding and commitment to our organisational mission and values

About Us

Families Outside is the only national charity in Scotland that works solely to support families affected by imprisonment. Imprisonment can often have a huge impact on the things that matter most to families: money and secure housing, safe and connected relationships at home and in the community, and the emotional health and wellbeing of families. Families Outside is dedicated to providing a range of practical, social, and emotional support to people with someone in prison that are relationship-based, prison-aware, and family-focused.

An exciting opportunity has become available to join Families Outside as our Project Partnership Lead for the Weave Partnership. If you are experienced and passionate about working in partnership and developing the infrastructure to make a lasting difference for families impacted by imprisonment, we want to hear from you.

This role works closely with the Families Outside Director of Services, the Family Support Team, and the Weave Partnership, funded by the Scottish Government’s Whole Family Support Fund. The Weave Partnership is made up of One Parent Families Scotland, Relationships Scotland (along with their 21 Member Services), Families Outside, and Fife Gingerbread - four organisations whose capabilities are complementary, whose values are shared, and whose combined reach would create something new and unique that none of our organisations could achieve alone. The partnership aims to deliver sustained, measurable improvements for single-parent families across Scotland through holistic, place-based whole-family support and, using the new ‘My Life and Me’ framework, it will create a ‘no wrong door’ approach.

Staff Benefits:

• 25 flexible leave days plus 10 public holidays (pro rata)
• 4% matched contribution workplace pension scheme
• Hybrid & flexible working
• Employee Assistance Programme (Health Assured)
• Cycle to Work Scheme
• Laptop and mobile phone for all staff

The Role:

At Families Outside, we're the only national charity in Scotland working solely to support families affected by imprisonment. Joining the Weave Partnership alongside lead partner One Parent Families Scotland, Relationships Scotland, and Fife Gingerbread, the Project Partnership Lead provides the key role to oversee and develop Families Outside’s role within this project. They will:

• Coordinate Families Outside’s involvement in the Weave Partnership at a delivery level.
• Lead the development of evaluation, data capture, and the database in relation to family support, embedding shared Weave Partnership criteria into data gathering and reporting.
• Develop relationships to raise awareness of the Partnership, referral processes, and access to relevant resources for families.
• Engage with key agencies to embed a Whole Family approach and prevention of child poverty.

About You:

We are looking for an individual who is:

• Experienced in working with partner agencies and in developing robust processes for data collection, recording, and evaluation
• Rights-focused and trauma-informed in their work and all they do
• Skilled and knowledgeable in working with people to overcome challenges they face in their day-to-day lives
• A confident and effective contributor to working in partnership with others to meet families’ needs
• Willing and able to travel throughout Scotland to develop and promote the project

If you are an experienced professional with skills in partnership working, data capture, and cross-agency collaboration and are passionate about making a difference for families impacted by imprisonment, then we want to hear from you.

About Us

Families Outside is the only national charity in Scotland that works solely to support families affected by imprisonment. Imprisonment can often have a huge impact on the things that matter most to families: money and secure housing, safe and connected relationships at home and in the community, and the emotional health and wellbeing of families. Families Outside is dedicated to providing a range of practical, social, and emotional support to people with someone in prison that are relationship-based, prison-aware, and family-focused.