We have a great opportunity for the right person to join our team at Southside Housing Association. We are a friendly, forward-thinking organisation where innovation, flexibility and positive communication is embraced. Our focus is on quality of service and helping others.

If you like to work in a fast-moving environment with a varied workload and have excellent communication and problem-solving skills this could be for you.

We are looking to recruit a part time Welfare Rights Officer with relevant knowledge and skills to help deliver a Welfare Benefit Advice service to the Glasgow South Carer’s Service. The post is currently funded to March 2028. The service will be managed by Southside Housing Association and will be available to carers living in the South of Glasgow

The successful candidate will have an in-depth knowledge of both the UK and Scottish Welfare Benefit systems and be able to deliver specialist welfare rights advice and support to people with caring responsibilities, their relatives and those they care for. They will assist clients to maximise their income, challenge benefits decisions and to prepare and support them in preparation for tribunals if appropriate. They will work closely with the existing Welfare Rights, Energy and Money Advice Service and with other community support services, ensuring a holistic person-centred approach.

In today’s environment, the ability to work in a changing environment with competing pressures is necessary and the successful candidate will be a team player with a “can do” attitude and the desire to learn new things while ensuring that our customers receive the best possible service.

A competence in using IT packages will be required.

At Waverley Housing, we are committed to providing great homes and great services for our customers. As we deliver our ambitious new Business Plan, we are looking for an experienced, motivated and customer-focused housing professional to help lead and improve our Housing Management service.

This is an excellent opportunity for someone ready to take the next step into operational leadership. You may already be working as a Senior Housing Officer or Team Leader, or you may be an experienced Housing Officer with strong technical knowledge and experience of supporting and developing colleagues.

This is a key leadership role within our Housing Services team.

You will provide day-to-day management and support to our Housing Officers and Housing Assistant. You will help maintain high standards across tenancy management, rent arrears, antisocial behaviour, estate management and tenancy sustainment, while contributing to service improvement and positive outcomes for tenants and communities.

We are looking for someone who combines strong housing management expertise with excellent leadership skills and a passion for delivering positive outcomes for tenants and communities.

What you will be doing:

• Supporting, coaching and developing Housing Officers and the Housing Assistant.
• Overseeing the delivery of effective and customer-focused housing-management services.
• Supporting colleagues with complex rent arrears, antisocial behaviour and tenancy-management cases.
• Promoting tenancy sustainment and positive outcomes for tenants and communities.
• Monitoring operational performance and identifying opportunities for improvement.
• Ensuring services are delivered in accordance with legislation, regulation, policy and good practice.
• Contributing to the development of housing-management procedures and wider service-improvement activity.

What we are looking for:

• Substantial recent experience of delivering frontline housing or tenancy-management services.
• Experience of managing or supporting complex housing-management cases.
• Experience of supporting, coaching, mentoring or supervising colleagues.
• A practical understanding of social housing legislation, regulation and good practice.
• Sound judgement and the ability to resolve complex or sensitive issues.
• Effective communication skills and a strong commitment to customer service.
• A relevant housing qualification, or a willingness to work towards one within an agreed period.

Why join Waverley Housing?

This is an opportunity to take on an influential operational role at an important time for Waverley Housing. You will be supported to develop professionally, contribute to the modernisation and improvement of our services, and make a genuine difference for our tenants and communities.

We offer a supportive working environment, hybrid working arrangements and a 35-hour working week, including a 12-noon finish on Fridays.

West of Scotland Housing Association are working in partnership with Yorkhill Housing Association on an exciting project on tenancy sustainability

Funded through the Upstream Homelessness Prevention Fund. The £1 million Scottish Government fund, administered by SFHA and Homeless Network Scotland (HNS), builds on the learning and impact generated through the first phase of the Upstream Homelessness Prevention Fund and will support tenancy sustainment and homelessness prevention activity across the Glasgow local authority You will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.

We are looking for a new tenancy Sustainment Officer fixed term until August 2027, who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Housing & Community Teams

At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,300 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.

Our values—respect, inclusive, integrity, improvement and support—guide everything we do.

We’re also proud of our people:

• 84% of staff say WSHA is a great place to work
• 40 days annual leave, plus hybrid flexibility
• Investors in People Gold accreditation, reflecting our dedication to wellbeing
• Free access to a comprehensive Employee Support Service
• Healthcare plan for you and your family
• Cycle to work scheme and secure bike storage
• Free flu jags and annual health checks

About the Role

Reporting to our Housing Team Leader, you will be responsible for delivering a holistic, comprehensive, asset based, tenancy sustainment service to those at risk of homelessness or those who have previously been homeless with the aim of preventing a cycle of homelessness within our communities. You will take an assessment and case management approach, ensuring that all relevant issues identified by tenants are addressed to reduce the risk of homelessness

You will play a key role in:

• Supporting vulnerable tenants experiencing issues such as mental health challenges, financial problems or social isolation to identify the support they need to sustain their tenancy and prevent homelessness
• Working with other teams within the Association to ensure efficient service delivery and identify vulnerable tenants in need of support
• Managing and Monitoring referrals and agree actions with the Tenancy Sustainment Assistant
• Assessing tenant needs, complete risk assessments and action plans, and maintain accurate records of the support and assistance provided
• Managing and review referrals to statutory agencies as appropriate such as Safeguarding, Occupational Therapy, Health and Social Work

About You

• Excellent interpersonal and engagement skills with a proven track record of being able to build strong relationships with internal and external stakeholders
• Experience of assessing tenants needs and supporting them to manage their tenancy effectively
• Experience of working with a range of external partners and agencies to deliver excellent housing services
• A methodical and flexible approach to organising and prioritising a varied workload

Inclusive Employer

We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.