We’re recruiting a Service Manager

Help us make a difference to children, young people, adults and families across Highland.

SNAP is looking for an experienced, compassionate and enthusiastic Service Manager to help lead our services and support our team through the next stage of SNAP’s development.

This is a senior role – but we’re not looking for someone who wants to lead from behind a desk.

We’re looking for someone who wants to understand our services, know our staff, meet our families and see first-hand the difference SNAP makes.

About the role

This is an important role at the heart of SNAP. Our Service Manager leads the day-to-day delivery of our services, supports and develops our operational team, and helps make sure that every service is safe, well organised, person-centred and responsive to the people and families who rely on us.

SNAP is registered with the Care Inspectorate as a support service (not care at home). The successful candidate will take on the responsibilities of Registered Manager for this service, working closely with the Care Inspectorate and meeting relevant SSSC requirements. You will be part of SNAP’s leadership team and will work directly with the Chief Officer to support service quality, workforce development and future growth.

What you’ll be doing

• Leading and supporting staff and volunteers across SNAP’s services.

• Overseeing safe, high-quality service delivery and ensuring individual needs, risk assessments and support plans are understood and followed.

• Maintaining strong safeguarding, regulatory, health and safety and quality assurance standards.

• Supporting recruitment, induction, supervision, appraisal, training and staff development.

• Building positive relationships with children, young people, adults, families, carers and professionals.

• Overseeing referrals, reviews, incidents, complaints and service improvement actions.

• Working with the Chief Officer and wider team to develop services, plan staffing and manage resources responsibly.

• Undertake the responsibilities of Registered Manager for our regulated services.

Who we’re looking for

You don’t need to come from one particular type of organisation.

You might currently work in social care, children’s services, disability services, community support or another related field.

What we really want is someone who combines experience and professional confidence with compassion and common sense.

You’ll be someone who can make difficult decisions when needed, but who also listens.

Someone who understands regulation and quality, without losing sight of the individual person behind the paperwork.

And someone who believes that supporting and developing a team is every bit as important as directing one.

Experience of leading regulated care or support services would be particularly valuable.

You will need to hold, or be able to meet, the appropriate qualification and registration requirements for the Registered Manager role. We are happy to discuss supporting the right candidate to complete an additional qualification where appropriate.

• Experience of leading or delivering care, support or similar services for children, young people or adults with additional support needs or learning disabilities.

• Experience of supervising, motivating and developing staff.

• A sound understanding of safeguarding, risk management and quality in care or support settings.

• Excellent communication and relationship-building skills.

• Strong organisation, resilience and the ability to make balanced decisions in a changing environment.

Where you’ll work

The role will be based across SNAP’s offices at Drummond School and Seafield Road, Inverness.

Following an initial 12-week period, there may be some flexibility for home working where this suits the needs of the role and the organisation.

The role may also involve some travel associated with SNAP services, activities and meetings.

Why SNAP?

Because this is a job where you can see the difference you make.

This is an opportunity to take on a genuinely influential role within a well-established Highland charity, joining SNAP at an important point in its development.

You’ll be part of a committed and experienced staff and volunteer team, within an organisation that has strong roots in the Highland community and is continuing to evolve in response to what children, young people, adults and families need.

You will have the opportunity to:

• help shape how SNAP’s services develop for the future;

• play a key role in maintaining the quality and sustainability of our services;

• develop and improve services in response to changing needs; and

• be part of an organisation where relationships, community and the people we support really matter.

If you’re looking for your next leadership role and want it to be somewhere that genuinely matters, we’d love to hear from you.

Driving Licence:Full UK driving licence and access to your own vehicle required

The Best inYouBrings Out the Best inMe

Are you motivated and organised with a passion for leading teams and making a real difference every day?

At Enable we are dedicated to supporting people to live full, independent and meaningful lives. We are looking for a motivated and organised Team Facilitator to join our frontline management team.

As Team Facilitator in our North Lanarkshire team, you will work closely with the Service Manager to lead and support a team of Personal Assistants to deliver safe, effective and person-centred support.

What You’ll Do

Leadership and Team Management

• Lead, motivate and support a team of Personal Assistants.
• Conduct regular supervisions, observations and performance reviews.
• Assist with the induction of new staff.
• Support attendance, absence and staff wellbeing.
• Promote positive communication and effective team working.

Service Delivery

• Ensure people we support receive high-quality, person-centred support.
• Support staff to promote choice, independence, dignity and inclusion.
• Participate in assessments, support planning, reviews and risk assessments.
• Carry out quality assurance checks, including spot checks and feedback.
• Respond to safeguarding concerns and escalate issues appropriately.
• Provide direct support and shift cover where required.

Rostering and Administration

• Prepare and maintain staff rotas to ensure safe and effective staffing.
• Keep accurate records using electronic systems.
• Maintain confidential records in line with GDPR requirements.

Partnership Working

• Build strong relationships with families, health professionals and external agencies.
• Attend meetings and reviews with the people we support and key stakeholders.
• Work collaboratively with the Service Manager to continuously improve services.

On-Call and Flexibility

• Participate in the on-call rota which can include evenings and weekends.
• Travel to services across North Lanarkshire as required.

About You

To succeed in this role, you will be an organised and compassionate leader with a strong commitment to delivering excellent support.

• Experience working with adults and children with learning disabilities, epilepsy, autism and physical support needs.
• Experience in using person centred planning techniques in addition to delivering and leading excellent support practices.
• Strong facilitation skills to encourage staff teams to take ownership and responsibility for the quality of support they deliver.
• The ability to effectively communicate with the people we support, staff teams, families and external care professionals.
• Creating and delivering robust service designs, support strategies and risk assessments whilst managing individual budgets.
• SVQ Level 3 in Health and Social Care or equivalent.
• Good ICT skills with experience using rostering or care management software.
• Ability to work flexibly, including participation in an on-call rota.
• Knowledge of Care Inspectorate standards and regulatory requirements.
• Full driving licence with access to your own vehicle for business use.

About Us

At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities. These include, but are not limited to:

• Person Centred approaches, planning and thinking
• Epilepsy awareness
• Moving and Handling
• First Aid
• Safety Interventions
• Positive Behaviour Support

We also have an excellent range of staff benefits on offer including but not limited to:

• Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
• Employee Assistance Programme
• Cycle to Work Scheme*
• Season Ticket Loans*
• Blue Light Card
• Where required, Enable willfully fund SVQ Health and Social Care qualifications– required for SSSC registration

Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.

Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.

The cost of PVG is paid upfront by the organisation and deducted from your wage if successfully appointed.

Enable reserve the right to close this vacancy early if we receive sufficient applications. Please submit your application as early as possible if this vacancy is of interest.

Note:The successful applicant will be required to register with the Scottish Social Services Council (SSSC) within 3 months of their start date.

*Terms and Conditions Apply

Lead with Purpose. Empower People. Make a Difference.

We are seeking an experienced and motivated Supported Living Team Leader to join our management team and oversee the day-to-day delivery of high-quality Supported Living services.

This is an excellent opportunity for a strong leader who is passionate about person-centred support and committed to helping people who live with learning and/or physical disabilities achieve positive outcomes, maintain their independence, and live fulfilling lives.

As a Supported Living Team Leader, you will lead, motivate and develop staff teams, ensuring that Supported Living services are delivered in line with SOL's values and the National Health and Social Care Standards while creating a positive culture focused on quality, inclusion, and continuous improvement.

Key Responsibilities

• Lead and manage Supported Living services, ensuring high standards of person-centred support.
• Coach, supervise, and develop staff to achieve strong performance and positive outcomes.
• Oversee rota planning, staffing levels, and resource management.
• Promote independence, inclusion, positive risk-taking and meaningful community participation for the people we support.
• Build effective relationships with families, health professionals, social work teams, and other partners.
• Support the recruitment, induction, retention and development of staff.
• Monitor and review support plans to ensure they reflect individual aspirations and outcomes.
• Promote the use of technology-enabled care and innovative approaches that enhance independence and choice.
• Participate in the On-Call Manager rota.

About You

To be successful in this role, you will have:

• Experience managing or leading teams within a health and social care setting.
• Strong leadership, coaching, and performance management skills.
• Excellent communication and relationship-building abilities.
• A commitment to promoting independence, inclusion, dignity, and choice.
• Strong organisational skills and the ability to manage competing priorities.
• A full UK driving licence and access to a vehicle.

Why Join Us?

This is an exciting opportunity to make a real difference while leading dedicated teams who are passionate about supporting people to live fulfilling and independent lives.

***Benefits - 32 days holidays per year, increasing to 37 with service, Up to 8% company contribution pension scheme, Perks at Work, £600 Refer a Friend & much more!***

We have an exciting opportunity for an experienced care/support practitioner, to line manage our team of Support Workers within our fabulous residential service based in Elderslie.

At Wallace Court we support adults with physical disabilities, learning disabilities and sensory impairment, to live independently within their private accommodation on site. For the people we support, this is home. Our days are filled with laughter, with a focus on activities on site and externally, from football day trips to visits from traveling zoo’s, our service prides itself on being customer led.

Our closeknit team of Team Leaders, help our support staff to provide 24-hour support 7 days a week, and they require a motivated and enthusiastic leader to join the team.

Maybe you are an experienced Team Leader, Senior Support Worker or Support Worker with transferable experience, looking to advance your career.

Are you who we are looking for?

About the Role

You will be required to co-ordinate and supervise a team of support staff in delivering a high standard of social care practice using a person-centred approach that reflects individual customer's needs wants and aspirations. As a Team Leader you will occasionally work on the floor delivering direct care including medication administration, personal care and moving and assisting. Meaning it’s not all about paperwork, you still get some hands on practice.

A key part of this role is to coach, monitor, mentor and develop the skill base within the staff team, you will do this by displaying Leadership skills such as role modelling, decision making, being an effective communicator, having a positive attitude, commitment and confidence in the role.

We have a set shift pattern, 39 hours per week, typically 5/7 on a 4-week rota so you always know when you are working; early, back and late shifts, as well as weekends and on call, which is planned in advance, enabling you to plan life outside of work responsibilities.

Working with Capability Scotland brings you lots of benefits:

• Competitive salary - £34,142.00 per annum (£16.79 per hour).
• We offer a fully funded SVQ – a qualification which is yours for life.
• 32 days holidays per year, increasing to 37 with service.
• Free PVG checks throughout your employment.
• Up to 8% company contribution pension scheme.
• Up to 3 x annual salary death in service.
• Perks at Work – shopping discount scheme.
• Cycle to work scheme.
• 24/7 employee assistance programme.
• Working for us means you would qualify for Blue Light & Concert for Carer discounts

*Benefits are subject to contractual terms.