The Operations Support Assistant provides in person customer focused support to ensure the smooth running of daily operation activities. Physically based within the services, the position required interactions with a wide variety of stakeholders, both internal and external, and affords the opportunity to directly see and experience the impact out services make in the livers of those we support.

The role contributes to efficient service delivery by managing diaries and events, responding to enquiries, maintaining accurate records, and supporting finance and procurement processes.

As well as in-person support to the service in which the role is based, the position is part of a team collaborating to provide support across the whole organisation.

This role is based at our Linburn Veterans Centre.

You don’t need to meet every single requirement to be a great candidate. Most people learn parts of the job once they’re in post, so if a role interests you and you believe you could grow into it, we’d love to hear from you.

About us

For more than 230 years we've been supporting and empowering people with sight loss to live fulfilling lives. We’re proud of what we’ve achieved, but we want to do more. We will build on our rich history to create an organisation which is prepared for the future, and ready to respond to the needs of people impacted by vision loss.

Our vision is bold. We want to be at the leading edge of positive societal change by:

• Investing our funds in the support that makes the biggest difference
• Putting our community at the heart of what we do
• Campaigning for change
• Accelerating prevention and treatment of eye conditions
• Fostering a collaborative culture of innovation and learning

We're determined that no-one should face sight loss alone. We're committed to improving, diversifying and growing our services to make sure we can reach many more people with sight loss - when and where they need us.

Our organisational values - Transform, Unite and Thrive - underpin all the work we do at Sight Scotland and Sight Scotland Veterans.

Benefits

• Generous employee pension scheme
• Learning and Development opportunities
• Employee assistance programme
• Discounted cinema tickets
• Discounts for carers

Disability Equality Scotland (DES) is a national charity and membership organisation for disabled people, Disabled Peoples Organisations (DPOs), Access Panels, and disability groups/organisations. It is our mission to work towards achieving inclusion and accessibility for all disabled people.

DES promotes access in its widest sense. We do this to promote a life of dignity, respect, choice, and independence. This includes access to our built and natural environment and access to the same opportunities as enjoyed by others in our communities. And it extends beyond physical access to include access to:

• information,

• inclusive communication, and

• decision-making in policy making and community activities.

DES staff are passionate about disability equality, and their expertise and knowledge support our work across Scotland, and beyond.

The Communications and Membership Lead is a senior role responsible for developing and delivering DES’ communications, marketing and membership strategies to raise the organisation’s profile, strengthen engagement with our members and stakeholders, and support the growth and sustainability of the organisation.

Reporting directly to the CEO, and working with colleagues across the organisation, the postholder will lead all internal and external communications, oversee marketing of the organisation’s services, develop meaningful engagement with DES members, and provide strategic oversight of our Easy Read service.

As a member of the Senior Management Team, the postholder will contribute to organisational planning, performance, business development and continuous improvement, ensuring that accessibility, inclusion and the voices of disabled people underpin all communications and engagement activities.

Equal Opportunities

We are committed to being disability confident and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet the essential criteria will be guaranteed an interview. We make reasonable adjustments throughout the recruitment process and during employment.

Reporting to: Chief Executive Officer

Responsible for: Communications and Membership Officer

Disability Equality Scotland (DES) is a national charity and membership organisation for disabled people, Disabled Peoples Organisations (DPOs), Access Panels, and disability groups/organisations. It is our mission to work towards achieving inclusion and accessibility for all disabled people.

DES promotes access in its widest sense. We do this to promote a life of dignity, respect, choice, and independence. This includes access to our built and natural environment and access to the same opportunities as enjoyed by others in our communities. And it extends beyond physical access to include access to:

• information,

• inclusive communication, and

• decision-making in policy making and community activities.

DES staff are passionate about disability equality, and their expertise and knowledge support our work across Scotland, and beyond.

The Access Panel Network Engagement Officer plays a key role in strengthening relationships across our Access Panel Network. Working as part of a dedicated team, the postholder will take lead responsibility for supporting the delivery of a new Scottish Government funded project to strengthen the accessibility and quality of welfare rights services for disabled people.

This is an exciting opportunity for an individual who excels at building positive, trusted relationships with a diverse range of stakeholders. The postholder will be a proactive and effective team player, while also demonstrating the confidence and initiative to work independently.

The Access Panel Network Engagement team is led by the Team Lead and is committed to supporting and strengthening the Access Panel Network across Scotland.

Equal Opportunities

We are committed to being disability confident and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet the essential criteria will be guaranteed an interview. We make reasonable adjustments throughout the recruitment process and during employment.

Disability Equality Scotland (DES) is a national charity and membership organisation for disabled people, Disabled Peoples Organisations (DPOs), Access Panels, and disability groups/organisations. It is our mission to work towards achieving inclusion and accessibility for all disabled people.

DES promotes access in its widest sense. We do this to promote a life of dignity, respect, choice, and independence. This includes access to our built and natural environment and access to the same opportunities as enjoyed by others in our communities. And it extends beyond physical access to include access to:

• information,

• inclusive communication, and

• decision-making in policy making and community activities.

DES staff are passionate about disability equality, and their expertise and knowledge support our work across Scotland, and beyond.

The Operations Lead works across the following key areas:

• Administration and Office Management

• Finance Management

• Human Resources

Through co-ordinating and providing comprehensive financial, operational, and administrative support, the post holder will understand how a small charity functions. They will ensure that DES adheres to sound financial practices, operates efficiently, and maintains our reputation as a responsible and financially prudent organisation.

This role will suit someone with finance, HR and administration experience who is naturally very well-organised, has strong analytical and problem-solving skills, and is committed to disabled people’s equality, inclusion and participation. The successful applicant will have an eye for detail and be able to quickly respond to new opportunities and challenges. They will be enthusiastic, proactive and willing to be flexible when things change.

As a member of the Senior Leadership Team, the postholder will also contribute to organisational planning, performance, business development and continuous improvement.

Equal Opportunities

We are committed to being disability confident and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet the essential criteria will be guaranteed an interview. We make reasonable adjustments throughout the recruitment process and during employment.