Argyll and Bute Citizens Advice Bureau, is an independent and innovative advice organisation providing holistic advice and support to people across Argyll and Bute.

The Bureau provides a comprehensive advice and information service throughout Argyll & Bute from its offices in Lochgilphead and Helensburgh and by outreach to Campbeltown, Dunoon and Oban localities.

The Debt / Money Adviser will take responsibility for the quality of advice and standard of service provided by the bureau in money advice (debt) cases with a particular focus on those at risk of losing their homes through eviction or repossession. Providing specialist support on all areas of free debt management, statutory and sustainable solutions and lay representation within court and pre-court advice provision.

Travel will be essential to the post and expenses are reimbursed for travel related to approved duties. No overtime payments are made, but time off in lieu is given.

In the interest of public safety, the successful applicant for this post will be asked to disclose criminal history information.

We regret that we are unable to acknowledge receipt of completed application forms.

Team working is essential and the post-holder must be able to assist colleagues with possibly competing demands.

Applicants should also demonstrate sound oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office including Word, Outlook and Excel.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

Employee benefits

Argyll and Bute Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days (pro rata) annual leave plus 10 public holidays and a pension scheme with a 6% employer contribution. Argyll and Bute Citizens Advice Bureau is an inclusive employer that supports a work-life balance and offers a 4 day week (pro rata), well-being events, and a positive working environment.

Argyll and Bute Citizens Advice Bureau, is an independent and innovative advice organisation providing holistic advice and support to people across Argyll and Bute.

Argyll and Bute Citizens Advice Bureau in collaboration with Inspiralba is looking for a client-focused individual with looking to build their experience of providing triage and admin support, in our busy Lochgilphead office to our clients across Argyll and Bute. This includes responding to clients contacting us by a variety of methods and assisting them to receive quality advice from our fully trained advisers.

As this is a development role, the successful candidate will be provided with all aspects of training required to carry out the role of triage assistant. However, they must be able to handle more than one task simultaneously and ideally have a track record of working with people who may be vulnerable and anxious. An empathetic and professional telephone manner is essential.

Team working is essential and the post-holder must be able to assist colleagues with possibly competing demands. Applicants should also demonstrate sound oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office including Word, Outlook and Excel.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

Employee benefits

Argyll and Bute Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days (pro rata) annual leave plus 10 public holidays and a pension scheme with a 6% employer contribution. Argyll and Bute Citizens Advice Bureau is an inclusive employer that supports a work-life balance and offers a 4 day week (pro rata), well-being events, and a positive working environment.

Lomond and Argyll Advocacy service are looking for a person who has experience of alcohol or substance use, either;

• Personally, and in recovery
• Awareness through a family member or friend
• Working knowledge of substance and alcohol dependency issues

This is a part-time post and will focus on continuing to improve access to independent advocacy and other local supports for people impacted by alcohol or substance issues. The post will also provide rights-based peer advocacy in line with the Scottish Governments Strategy: Rights, Respect and Recovery.

This post requires the successful candidate to apply for membership of the PVG Scheme.

Key Responsibilities and accountabilities will include:

• Undertaking relevant learning and development on a Rights Based Approach in Independent Advocacy
• Working with individuals in line with the Scottish Independent Advocacy Alliance standards and principles.
• Working within the aims of LAAS
• Managing your workload efficiently in accordance with the policies and procedures of LAAS
• Working as an individual, but also as part of a team
• Developing your skills by identifying opportunities for learning
• Promoting and raising awareness of LAAS and its work across Argyll and Bute with a focus on ensuring awareness within services and communities in the Cowal area.
• A working knowledge of Windows Office 365 including Sharepoint.
• Sending and receiving emails and using a range of digital platforms
• Delivering rights based independent advocacy
• Monitoring progress towards specific project targets and outcomes.
• Using and developing existing networking techniques to create links with appropriate individuals and groups (statutory and voluntary) to raise awareness of Independent Advocacy
• Self-management

The postholder will:

• Take responsibility for implementing policies, procedures and protocols of LAAS into your daily work.
• Take responsibility for personal safety in and out of the office according to LAAS procedures.
• Adhere to the code of practice for independent advocates as stated by the Scottish Independent Advocacy Alliance and LAAS policy.
• Fully participate in your supervision, team meetings and reflective practice sessions.
• Take ownership of your own learning and development.
• Undertake any other duties as reasonably requested by the line manager or member of the leadership team.
• Will work flexibly to the changing demands of the role.

Partners in Advocacy has been delivering independent advocacy services since 1998 and is recognised as a trusted and established provider across Scotland.

We are pleased to offer an opportunity to join our Edinburgh service as an Independent Advocacy Worker.

This is a rewarding role in a supportive, experienced team, where you will make a genuine difference by providing one-to-one independent advocacy to people aged 16 and over with learning or physical disabilities, autism, and older people. You will support individuals in having their voices heard, helping them express their views, understand their rights, explore their options, and participate in decisions that affect their lives.

The role involves travelling throughout Edinburgh to meet people in a range of community and clinical settings. Travel expenses are covered, and you will be supported to plan your work in a way that is both effective and sustainable.

Working closely with the Service Coordinator, you will help maintain accurate service data and support the development of quarterly reports, helping demonstrate the impact of advocacy.

This role offers a high degree of autonomy, alongside regular support, supervision, and opportunities to connect with colleagues across the organisation.

We warmly encourage applications from people from diverse backgrounds. If your skills and experience align with the job description and person specification, we would be delighted to hear from you.

Please complete the application form, providing examples of how you meet each aspect of the job description and person specification.

Partners in Advocacy is proud to be a Disability Confident Employer and is committed to creating an inclusive and accessible working environment.

What the role is really like:

• You’ll be working most of the time independently, managing your own diary and priorities

• You’ll need to be comfortable and excellent at working with people aged 16 and over with learning or physical disabilities, autism, and older people

• Your days will vary from supporting someone in a meeting, covering duty calls, to travelling across Edinburgh, and completing case notes at home

• Some situations can be complex or emotionally demanding, and good boundaries are important

• You’ll need to be able to understand complex information and processes, translate them to your advocacy partners, helping them to understand their rights and explore their options

• You’ll need to be comfortable making decisions and working proactively, while staying connected to your wider team

• You’ll be speaking to a range of professionals in a range of settings, communicating, and amplifying your advocacy partner's opinions and wishes

• You’ll record, track, and compile statistical and other information, writing it into tracking spreadsheets, Microsoft Word forms and creating anonymised case studies

You’ll be a good fit if you:

• Are comfortable working autonomously and managing your own workload

• Can recognise the right times to check in with your line manager

• Have good planning and are punctual

• Can build trust with people and communicate clearly in a range of situations

• Are organised and able to balance direct work and admin responsibilities

• Have good writing and IT skills

• Are confident travelling independently across Edinburgh

• Value equality, rights, and person-led support

• Can research, read, and understand complex information, then translate it and explain it in clear terms