Everyday people with chest, heart, stroke and Long Covid conditions are leaving the hospital scared and alone. You
can be part of our mission to make sure that there is no life half lived in Scotland.
Chest Heart & Stroke Scotland is looking for an experienced and motivated Advice Line Clinical Lead Practitioner
to provide strong leadership for our Clinical Advice Line Team, supporting people affected by chest, heart,
stroke, Long Covid conditions and Out of Hospital Cardiac Arrest (OHCA).
This is an exciting opportunity for a registered healthcare professional to combine clinical leadership, people
management and service development, ensuring high-quality, person-centred care while driving performance,
continuous improvement and delivery of organisational priorities.
About the Role:
Reporting to the Deputy Head of Service Delivery (Triage, Clinical & Support Line Operations), you will lead a
team of clinical practitioners delivering telephone and video-based clinical case management and support
services.
You will be responsible for clinical governance, service quality, workforce performance and achievement of service
KPIs.
You will use performance data, service user feedback and quality outcomes to drive improvement and support strategic
service development. The role will also provide leadership and operational support to the Stroke Nurse Team in
the
absence of the Stroke Nurse Lead.
Key Responsibilities:
- Lead, develop and support the Clinical Advice Line Team.
- Deliver agreed KPIs, quality standards and
service outcomes.
- Monitor performance, caseloads and service capacity.
- Provide clinical
leadership, supervision and coaching.
- Lead quality assurance, audit and continuous improvement
activity.
- Ensure effective risk management, safeguarding and clinical governance.
- Support
recruitment, performance management and workforce planning.
- Contribute to organisational strategy and
service development.
- Build effective relationships with NHS and third-sector partners.
- Support
the Stroke Nurse Team during periods of leadership absence
About You:
Applicants must be resident in the UK, have the legal right to work in the UK, and possess a good understanding of
Scotland's health and social care landscape. Unfortunately, Chest Heart & Stroke Scotland is unable to
provide visa sponsorship.
Essential:
- UK-recognised first-level Nursing qualification with current NMC registration, or UK-recognised Allied Health
Professional qualification with current HCPC registration.
- Significant post-registration clinical
experience.
- Proven experience leading and managing clinical teams.
- Experience delivering
services against KPIs, quality standards and organisational objectives.
- Strong understanding of clinical
governance, safeguarding and quality improvement.
- Experience using performance data to inform
decision-making and service improvement.
- Excellent communication, leadership and organisational
skills.
- Ability to work effectively in a home-based environment.
Desirable:
- Experience supporting people affected by chest, heart, stroke or Long Covid conditions.
- Leadership or
management qualification.
- Experience in service redesign, quality improvement or change
management.
- Experience managing budgets and resources.
What You'll Bring:
You will be an experienced clinical leader with the ability to motivate and develop others, deliver against
organisational priorities and maintain a strong focus on quality, performance and person-centred care. Most
importantly, you will share our ambition that there should be No Life Half Lived for people living with chest,
heart, stroke and Long Covid conditions.
Join us and help shape and lead life-changing clinical services across Scotland.
We are seeking an enthusiastic individual with a clinical qualification and registered with a UK Clinical Body (such
as NMC, HCPC) and have demonstrable experience in a management role. A robust knowledge of one or more of our
conditions is essential. Management/Leadership qualification desirable but not essential.
CHSS employees enjoy a variety of organizational benefits including Company pension scheme, generous holiday
allowance, company sick pay, employee welfare support and life assurance.
CHSS also supports flexible recruitment through Working Families, and we are “Happy to Talk Flexible Working”.
In line with our commitment to safeguarding, this role is subject to a PVG check. CHSS is committed to equality of
opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim
to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending
background.