Why apply for this role?
This is an exciting time to join Children’s Hearings Scotland. We’re on an ambitious journey of reform,
organisational redesign and continuous improvement, all with one purpose – improving outcomes for infants,
children and young people across Scotland. People are central to making that happen.
We’re looking for an experienced, forward-thinking People Operations Manager to lead our operational people function
and help shape how we support, develop and enable our people for the future.
This isn’t simply about keeping the day-to-day running smoothly (although that’s important too). It’s about bringing
fresh thinking, challenging the status quo, building capability, improving services and helping us create an
exceptional colleague experience across the organisation.
If you enjoy leading teams, influencing senior leaders, solving complex people challenges and turning ideas into
practical improvements, we’d love to hear from you.
Your role
Reporting to the Director of People & Culture, you’ll lead our People Operations team, providing high-quality
advice, guidance and support across the full employee lifecycle.
You’ll work closely with leaders across CHS, helping them navigate people matters while building confidence,
capability and consistency.
Alongside operational leadership, you’ll play a key role in delivering our People Strategy and wider organisational
priorities, including involvement in programme work associated with our future reform and redesign
planning.
You’ll help shape projects that strengthen organisational culture, develop leadership capability, improve employee
experience and modernise how we deliver people services.
As we continue to evolve, you’ll also help foster positive and collaborative employee relations, building trusted
relationships across the organisation and supporting the development of constructive partnership working. No two
days will look the same.
One day you might be coaching a senior manager through an employment issue. The next you could be leading a strategic
workforce planning discussion, reviewing people data to inform decision-making, redesigning a policy, or helping
deliver organisation-wide change.
About you
You’re someone who combines excellent employment law knowledge with curiosity, pragmatism and a passion for making
organisations better places to work.
You’ll be an experienced HR professional who enjoys balancing operational delivery with strategic thinking and who is
comfortable working across a broad and varied people agenda.
You’ll bring:
- significant experience leading operational People or HR functions
- excellent knowledge of employment
legislation and employee relations
- experience developing policies and improving people
processes
- the ability to coach, influence and build trusted relationships with senior
leaders
- experience leading and developing high-performing teams
- confidence using insight and
data to inform decisions and improve services
- experience of working collaboratively with employee
representatives, recognised trade unions or partnership forums
- enthusiasm for innovation, continuous
improvement and modern ways of working.
Most importantly, you’ll share our commitment to creating a positive, inclusive and values-led culture where people
can do their very best work.
Life at CHS
At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s
Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer
Panel Members take part in children’s hearings in their local areas, making decisions with and for infants,
children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland
who support Panel Members in their local communities.
As an organisation that works within the Children’s Hearings System, we are passionate about making a positive
contribution to improving outcomes for Scotland’s infants, children and young people.
You can read more about our core values on our website as well as view an introductory video to our
organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic
pension scheme – check out our full benefits summary.
Diversity and Inclusion
CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment
for all employees. We actively encourage applicants from all protected characteristics and are committed to
providing any reasonable adjustments required during the application and assessment process, and upon joining
us.
Hybrid working and working pattern
This is a hybrid role and will involve being 'on-site' at our CHS Head Office an average of two days per
week, it may be more on some weeks. This will be dictated by business needs. Our CHS Head Office is based in
Thistle House, Haymarket, Edinburgh.
The standard working week is Monday to Friday but the role may on occasion require a level of evening and weekend
work in line with business needs.