Front of House Café Coordinator
- Part time
- £25,180 pro-rata
- On site: Horizons Recovery Café, Dalkeith
- Closing 12th August 2026
- Advertised from 29th July 2026
- 11 Hours per Week
Role
The Front of House Café Coordinator will be responsible for the day-to-day coordination of the Recovery Café, ensuring a welcoming, safe and inclusive environment for all attendees.
The role will oversee all front of house operations, including coordinating volunteers, supporting community members, liaising with partner organisations, and ensuring the smooth delivery of café sessions. The postholder will play an important role in creating a positive recovery-focused environment where individuals feel welcomed, supported and connected to local services.
The successful candidate will be organised, approachable and passionate about building relationships, supporting volunteers and promoting community wellbeing.
KEY RESPONSIBILITIES
Café Operations
- Coordinate the day-to-day running of the Recovery Café during opening hours.
- Ensure the café environment is prepared, welcoming, safe and accessible prior to each session.
- Oversee the smooth operation of front of house activities throughout the day.
- Support the opening and closing of the café and ensure the premises are maintained to a high standard.
Volunteer Support and Development
- Supervise and support volunteers working within the café.
- Lead daily team huddles and allocate volunteer responsibilities.
- Provide guidance, encouragement and practical support throughout each session.
- Assist with volunteer induction and ongoing development.
- Promote a positive, recovery-focused and inclusive atmosphere.
Community Engagement
- Welcome and engage positively with individuals attending the café.
- Build positive relationships with community members and visitors.
- Promote an environment that is respectful, inclusive and supportive of recovery.
- Encourage participation and help individuals access available support where appropriate.
Partnership and Team Working
- Act as the main point of contact for partner organisations delivering services within the café.
- Work collaboratively with the Chef/Kitchen Lead and wider café team.
- Attend daily team huddles and contribute to service planning.
- Support the overall aims and objectives of the Recovery Café.
Administration and Monitoring
- Complete daily cash handling procedures, including till reconciliation and receipt management.
- Record café attendance and monitoring information accurately.
- Complete monitoring returns required by funders.
- Maintain accurate records in accordance with organisational procedures.
Governance and Compliance
- Ensure compliance with all organisational policies and procedures.
- Promote safeguarding, health and safety, equality and confidentiality.
- Report accidents, incidents and concerns in accordance with organisational procedures.
- Participate in team meetings, supervision and training opportunities.
ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE
Qualifications
- SVQ Level 3 (or equivalent) in Health & Social Care, Community Development, Hospitality, Customer Service or a related discipline (or equivalent experience).
- Full UK Driving Licence (desirable).
Experience
- Experience working in a community, hospitality or third sector environment.
- Experience coordinating volunteers or supporting teams.
- Experience delivering excellent customer service.
- Experience of cash handling and basic financial administration.
- Experience maintaining accurate records and monitoring information.
- Experience working with individuals experiencing multiple or complex needs.
Knowledge
- Understanding of safeguarding responsibilities and professional boundaries.
- Knowledge of health and safety requirements within a public-facing environment.
- Understanding of trauma-informed, person-centred and recovery-focused approaches.
- Awareness of the challenges experienced by individuals affected by substance use, mental health difficulties or social isolation.
- Understanding of equality, diversity and inclusion principles.
Skills
- Excellent communication and interpersonal skills.
- Strong organisational and time management skills.
- Ability to coordinate day-to-day operations effectively.
- Ability to supervise, motivate and support volunteers.
- Ability to work calmly under pressure and respond appropriately to changing priorities.
- Competent IT, record-keeping and administrative skills.
- Ability to build positive working relationships with community members and partner organisations.
DESIRABLE SKILLS AND EXPERIENCE
- Experience working within a recovery, wellbeing or community café environment.
- Experience working alongside statutory and third sector partners.
- Knowledge of community engagement and social inclusion approaches.
- First Aid qualification.
- Food Hygiene Certificate.
- Experience contributing to service development and continuous improvement initiatives.
WHAT WE'RE LOOKING FOR
- Compassionate and approachable.
- Organised and reliable.
- Confident leading and supporting volunteers.
- Excellent communicator with strong interpersonal skills.
- Calm, resilient and solution focused.
- Flexible and adaptable to the needs of the service.
- Committed to promoting dignity, respect and inclusion.
- Passionate about supporting recovery, wellbeing and community engagement.
Application notes
Please email your CV and a cover statement on how you meet the criteria to marie.crombie@ss-scot.org
About Us:
Murray’s Initiative (formally known as Glasgow Council on Alcohol) is an independent Scottish charity that works to reduce alcohol and drug-related harm at both individual and community levels. Established in 1965, Murray’s Initiative adopts a long-term, trauma-informed and asset-based approach to changing the culture around substance use. Its services are built on a person-centred, harm-reduction model, supporting people whether their goal is to reduce consumption or achieve abstinence.
Murray’s Initiative offers free, confidential counselling services for people concerned about their own or someone else's drinking. Murray’s Initiative delivers a range of interventions including groupwork and employability support as well as a number of holistic and inclusive services, such as a women’s service for survivors of gender-based violence, young person’s peer education service, LGBTQ+ health and wellbeing support and tailored wellbeing programmes.
Murray’s Initiative is also a recognised provider of professional development, offering a comprehensive training portfolio including education aimed at increasing awareness of alcohol use and promoting healthier lifestyles, COSCA Counselling Skills and a Diploma in Integrative Counselling and Psychotherapy.
Murray’s Initiative deliver services over 6 days per week and throughout Glasgow, East Dunbartonshire, East Renfrewshire and North Lanarkshire, helping people make meaningful, positive change in their lives.
The foundation of Murray’s Initiative is our supportive and inclusive culture for all who engage and work with us.
About the Role:
The role of the counsellor is to provide a counselling, advice and information service for individuals aged 16 and over with their own problematic alcohol or drugs use. The service is delivered from our offices in Glasgow and within community settings throughout Glasgow and surrounding areas.
The Counsellor will report to the Counselling Practice Manager.
This post requires a Protection of Vulnerable Groups (PVG) Scheme membership - successful applicants will be required to join the PVG Scheme for both adults and children.
About Us:
Murray’s Initiative (formally known as Glasgow Council on Alcohol) is an independent Scottish charity that works to reduce alcohol and drug-related harm at both individual and community levels. Established in 1965, Murray’s Initiative adopts a long-term, trauma-informed and asset-based approach to changing the culture around substance use. Its services are built on a person-centred, harm-reduction model, supporting people whether their goal is to reduce consumption or achieve abstinence.
Murray’s Initiative offers free, confidential counselling services for people concerned about their own or someone else's drinking. Murray’s Initiative delivers a range of interventions including groupwork and employability support as well as a number of holistic and inclusive services, such as a women’s service for survivors of gender-based violence, young person’s peer education service, LGBTQ+ health and wellbeing support and tailored wellbeing programmes.
Murray’s Initiative is also a recognised provider of professional development, offering a comprehensive training portfolio including education aimed at increasing awareness of alcohol use and promoting healthier lifestyles, COSCA Counselling Skills and a Diploma in Integrative Counselling and Psychotherapy.
Murray’s Initiative deliver services over 6 days per week and throughout Glasgow, East Dunbartonshire, East Renfrewshire and North Lanarkshire, helping people make meaningful, positive change in their lives.
The foundation of Murray’s Initiative is our supportive and inclusive culture for all who engage and work with us.
About the Role:
The role of Counselling Practice Manager
The Counselling Practice Manager will lead and manage Murray’s Initiative’s Integrated Counselling Services, which includes commissioned counselling services for adults seeking support for their alcohol and / or drug use and a privately funded wellbeing counselling service.
The Counselling Practice Manager will manage and support all counsellors working in Glasgow, East Dunbartonshire, East Renfrewshire and North Lanarkshire, student placements from the Murray’s Initiative Diploma and volunteer counsellors. The post holder will contribute to service delivery by managing a small caseload of clients. The post holder will support the Head of Client Services/Deputy CEO in managing and co-ordinating a high-quality service within Murray’s Initiative, whilst ensuring that staff counsellors, volunteers, and students receive appropriate supervision, support, and guidance.
As part of the Service Management Team, the Counselling Practice Manager will develop, influence and drive forward the strategy for Murray’s Initiative.
The Counselling Practice Manager will report to the Head of Client Services / Deputy CEO.
This post requires membership of the Protection of Vulnerable Groups (PVG) Scheme for children and protected adults. Successful applicants will be required to join the PVG Scheme.
Recovery Assessment Worker - Job Share
- Part time
- £24,479 pro-rata
- On site: Ayr
- Closing 12th August 2026
Would you like to work as part of a multi-disciplinary team within the East Ayrshire single point of access service (SPOA) as the first point of contact to support individuals & their families into recovery?
Have you some experience of working with individuals and / or their families affected by alcohol/drug use & are an empathic & compassionate person?
Do you have excellent verbal & written communication skills, an SVQ level 3 in health & social care (or equivalent) & a full UK driving licence with access to a car?
In Work Support Advisor – Recovery Employability Service
- Part time
- £26,002 pro-rata
- On site: Glasgow
- Closing 17th August 2026
About Us:
Murray’s Initiative (formally known as Glasgow Council on Alcohol) is an independent Scottish charity that works to reduce alcohol and drug-related harm at both individual and community levels. Established in 1965, Murray’s Initiative adopts a long-term, trauma-informed and assetbased approach to changing the culture around substance use. Its services are built on a person-centred, harm-reduction model, supporting people whether their goal is to reduce consumption or achieve abstinence.
Murray’s Initiative offers free, confidential counselling services for people concerned about their own or someone else's drinking. Murray’s Initiative delivers a range of interventions including groupwork and employability support as well as a number of holistic and inclusive services, such as a women’s service for survivors of gender-based violence, young person's peer education service, LGBTQ+ health and wellbeing support and tailored wellbeing programmes.
Murray’s Initiative is also a recognised provider of professional development, offering a comprehensive training portfolio including education aimed at increasing awareness of alcohol use and promoting healthier lifestyles, COSCA Counselling Skills and a Diploma in Integrative Counselling and Psychotherapy.
Murray’s Initiative deliver services over 6 days per week and throughout Glasgow, East Dunbartonshire and East Renfrewshire, helping people make meaningful, positive change in their lives.
About the Role:
The In Work Support Advisor will provide tailored support to individuals in recovery from drugs and/or alcohol who are in employment, helping them to sustain and progress within work. The role involves delivering one-to-one guidance, identifying and addressing barriers to employment retention, supporting career development and liaising with employers and partner agencies to ensure participants achieve positive and sustainable employment outcomes.
The In Work Support Advisor will report to the Service Manager – Employability.
This post requires membership of the Protection of Vulnerable Groups (PVG) Scheme for protected adults. Successful applicants will be required to join the PVG Scheme.
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