Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

Due to recent promotions, we have an excellent opportunity for two highly motivated individuals to join our Frontline Services Team. Set up to enhance the customer service experience and support the delivery of our new response repairs service.

The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.

Core Responsibilities:

As part of our Frontline Services team, The Services Administrators are responsible for providing front line customer service; responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.

The ideal candidate will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience and good time management and organisational skills.

We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help kick start your career in housing!

Key Tasks:

1. Front-line customer service role, responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.
2. Working with team members to ensure duty officer cover.
3. Rotating reception role: including welcoming visitors to the office, maintaining diaries and control sheets, including Health & Safety checks and registers; preparing meeting room facilities, and recording and managing the distribution of mail.
4. Providing advice and assistance to customers on GWHA services and activities, including liaising with other RSLs and partner agencies as required.
5. Supporting service delivery through the administration of policies and procedures, including housing allocations, mutual exchange, rent collection and monitoring, tenancy compliance and sustainment, and repairs recording and reporting.
6. Mitigating complaints through the provision of robust, accurate and prompt advice, information and support.
7. Arranging and carrying out house visits/viewings for routine services.
8. Maintaining and updating manual and computer records.
9. Assisting with the production of publications such as newsletters, invitations and display/information boards for GW events.

Why work for us?

GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays (pro rata for part time)
• Defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Voluntary Health Cash Plan
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

Post subject to satisfactory Disclosure Check.

Paisley Housing Association is an established and successful RSL with over 1,200 rented units and 300 factored properties, operating in the centre of Paisley. We are seeking a candidate looking to start their career with a supportive and inclusive employer.

We are looking for a committed, enthusiastic, team player to join our Housing Management team.

The successful candidate will work in our Reception part time and provide general administrative support to our Housing Management team.

The post will require the applicant to be able to multitask, be computer literate and have excellent organisational and communication skills.

Our Mission - Homes, people and communities to be proud of.

Our Vision - Striving to improve life experiences and opportunities.

We’re looking for an organised and customer-focused Compliance and RAAC Assistant to provide administrative and operational support to our Asset Management team, helping ensure our property management processes run smoothly, accurately and efficiently.

This is a varied role supporting compliance contracts, reactive repairs and the delivery of our RAAC programme. You’ll help plan compliance inspections, maintain accurate records, raise works orders, liaise with contractors and suppliers, and provide timely information to support reporting, audit readiness and effective decision-making.

You’ll also support the RAAC Manager, Tenant Liaison Officer and Asset Compliance Officer, acting as a first point of contact for customers regarding RAAC works and helping colleagues, residents and external partners receive clear, consistent and responsive support.

About Us

We’re a small organisation that makes a big impact in the communities where our tenants live. At Almond, we focus on what WORKS for our customers and colleagues. Our values are:

• Work together
• Open to change
• Respect
• Kindness
• Social

If you’re someone who takes pride in delivering excellent customer service, has strong administrative skills and attention to detail, and shares our values, we’d love to hear from you.

What You’ll Be Doing

• Providing full administrative support to the Asset Management team, including reactive repairs, compliance and RAAC project delivery
• Supporting the RAAC team by raising works orders, engaging with customers and updating records to help deliver the RAAC programme
• Assisting the Asset Compliance Officer with planning compliance inspections, updating systems and filing certificates
• Prioritising and processing work orders, variations, appointments, correspondence, packs and purchase orders within agreed procedures and timescales
• Maintaining accurate property, asset, financial, health and safety and document control records to support compliance, reporting and audit readiness
• Liaising with customers, colleagues, contractors, suppliers and partners to keep works progressing and provide clear advice on routine procedures and property queries

What We’re Looking For

• Demonstrable experience of providing administrative support, financial administration and excellent customer service
• Awareness of the housing sector and customer service principles, with housing or property management experience desirable
• Developed IT skills, particularly Word and Excel, with experience using computerised housing management systems desirable
• Strong communication, organisational and planning skills, with the ability to manage a varied workload, handle change and prioritise effectively
• A motivated, enthusiastic approach with keen attention to detail and a commitment to high standards and our values
• A driving licence and access to a car for work purposes

Why Join Us

• You’ll play an important role in supporting compliance, RAAC programme delivery and effective property management activity
• You’ll work closely with colleagues, customers, contractors and partners to help keep services moving and records accurate
• You’ll join a values-led organisation committed to collaboration, respect and continuous improvement
• You’ll help deliver services that make a direct difference to customers and communities

What We Offer

• Salary: £35,332
• Working hours: 36 hours over Monday to Friday
• 9 day fortnight option: Every other Friday rest day
• Hybrid working: Office based with some flexibility.
• Office location: Livingston
• A varied support role across compliance, RAAC programme delivery, repairs administration and asset management activity
• The opportunity to work collaboratively across the organisation and with external partners to deliver positive outcomes
• A rewarding role helping maintain compliance, support customers and contribute to safe homes, strong communities and excellent customer service

Benefits include:

• Excellent work/life balance culture
• Access to online health and wellbeing services
• Contribution towards gym membership
• Pension scheme from day one with a 10% employer contribution

We are seeking a highly skilled, enthusiastic and motivated individual who will oversee our estates and environmental and landscaping contract.

The post has responsibility for delivering an effective estates function which is responsive to the needs of the Association’s staff, Board and customers.

Ideally, you will have some experience in estate and contract management, although this is not essential and training will be given. It is essential that you work well as part of a team and be prepared to go the extra mile for our customers.