Welfare Rights Officer
- Full time or Part time
- £26,748 – £28,820
- On site: Inverness
- Closing 31st July 2026
- Advertised from 9th July 2026
- Salary dependent on knowledge, skills & experience. Up to 35 hrs per week
Role
PURPOSE OF ROLE
To provide holistic advice on a range of welfare benefits issues. To offer clients advice and information to maximise their income and to ensure they are receiving the correct entitlements. This will including conducting full benefit checks, better off calculations, assisting clients with revision, supersessions and appeals of benefit decisions and also assisting client to navigate their benefit claims. The role will also require to provide advice on all areas of entitlements for clients such as energy, charitable applications or assistance with health costs for example.
The role will require someone who has experience or understanding of the benefits system, ideally in provision of advice, information and representation however someone who can evidence similar transferrable skills in another setting may be considered also. This role will suit a resilient and empathetic person who is able to work under pressure but enjoys the challenges of advice delivery and is able to work in a non-judgmental and impartial, confidential manner.
The role offers a supportive and friendly environment where we work to provide our community with advice, information and options to allow informed choices. The role also provides opportunities for continuous development and training.
JOB DESCRIPTION
Key work areas and tasks:
Advice giving
- Ensure income maximisation through the take up of appropriate benefits.
- Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate.
- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
- Provide advice and assistance to other staff across the whole range of issues.
- Maintain case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation.
- Ensure that all work conforms to the bureau's systems and procedures.
- Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
- Ensure that all work conforms to the bureau's Quality Standards at the appropriate level.
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation to a high standard.
Social policy
- Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
- Alert clients to social policy options.
Professional development
- Keep up to date with legislation, policies and procedures and undertake appropriate training.
- Attend relevant internal and external meetings as agreed with the line manager.
- Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.
Administration
- Use IT for statistical recording, record keeping and document production.
- Ensure that all work conforms to the bureau's systems and procedures.
Other duties and responsibilities
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
- Demonstrate commitment to the aims and policies of the CAB service.
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
PERSON SPECIFICATION
- Evidenced understanding of welfare benefits and provision of advice, or an ability to show transferable similar transferable skills.
- Understanding of and commitment to the aims and principles of the CAB service and its equal opportunities policies.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Ability to monitor and maintain own standards.
- High level of written and oral communication skills.
- Understanding of the issues affecting society and their implications for clients and service provision.
- Ability to use IT in the provision of advice.
- Flexibility and willingness to work as part of a team.
- Willingness to learn and develop skills in advice topics.
- Willingness to train other staff or volunteers and provide 2nd tier advice.
- Ability to research, analyse and interpret complex information.
- Numeracy skills required to understand statistics and check calculations.
- An understanding of and respect for the volunteer led ethos of CAB and an ability to reflect this in their day-to-day work.
Application notes
Closing Date: 12pm on Friday 31st July 2026
Interviews: TBC
For further information and to download an Application Form, please visit our website.
Please do not submit CV’s. We are unable to accept them in application for a post.
All applications should be returned to HR@invernesscab.org
For detailed information, please contact: Kathy.storey@invernesscab.org Welfare Rights Team Leader
Inverness Badenoch & Strathspey CAB, 29-31 Union Street, Inverness, IV1 1QA.
Women’s Domestic Abuse Outreach Case Worker
- Full time
- £26,748 – £28,820
- On site: Union Street, Inverness
- Closing 24th July 2026
Inverness, Badenoch and Strathspey CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of over 60 employees and volunteers working over 3 locations (Inverness, Raigmore and Aviemore) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgmental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decisions and feel empowered to improve their personal circumstance.
Purpose of the Role
The Domestic Abuse Outreach Case Worker will deliver dedicated and empowering support to women across Inverness, Badenoch and Strathspey, who have experienced or are at risk from domestic abuse. This role encompasses practical benefits and welfare advice, emotional support, advocacy, and collaborative working with statutory and third-sector organisations to achieve the best possible outcomes for women in our service. A trauma-informed approach is essential, ensuring that women receive a comprehensive, person-centered service in a safe and supportive setting. Advice and Support is delivered through telephone support, one to-one meetings, and attendance at joint meetings with partner agencies.
NB. We value the expertise of women with lived experience of domestic abuse. However, we cannot recruit current service users due to conflicts of interest and require a minimum of six months since last accessing services before applications are considered.
.png){kind=logo}
The Help for Carers Access Officer is a key member of the Falkirk Citizens Advice Bureau team, delivering independent, free, impartial, and confidential advice to unpaid carers in the Falkirk area. In this role you will work as part of the Help for Carers Team and in partnership with the Falkirk & Clackmannanshire Carers Centre to improve livelihoods and living standards, dealing with a wide range of poverty related issues through carefully tailored advice.
This work will be delivered through a combination of face-to-face interviews, telephone, email, and webchat. You will also support project development through interacting with local organisations, client groups, and professionals.
We are seeking candidates with existing experience of advice-giving, and a strong commitment to the Bureau’s objectives and values.
Key responsibilities will include:
- Working with the Falkirk & Clackmannanshire Carers Centre to provide benefit, debt and housing advice to carers and their families.
- Providing a wraparound service for carers in order to increase their household income, reduce expenditure and improve quality of life for their families.
- Working with other agencies who support carers and promote awareness of the service to them and their networks.
- Appropriately recording client data in compliance with GDPR and Bureau policy, to support advice and social policy work, fundraising, and service promotion.
- Adhering to Association standards and Bureau policy at all times.
Employee benefits
Falkirk Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days leave plus 10 public holidays and enrolment into the government NEST pension scheme with an enhanced 5% employer contribution.
.png)
Money Adviser (Benefits and Debt)
- Full time or Part time
- £30,152
- Hybrid: Glasgow
- Closing 20th July 2026
We are looking for an experienced Money Advice Worker with experience delivering benefit and debt advice to join our growing team at GEMAP. This is an exciting time to be part of the organisation as we expand our work to tackle poverty in Glasgow through high‑quality, person‑centred advice.
As a Money Adviser, you will be part of an energetic and supportive team, working directly with clients to maximise income, reduce household costs, and manage debt. You will provide accurate, practical advice that helps people improve their financial resilience and move towards greater stability.
We are looking for someone with experience delivering advice who can hit the ground running, with strong knowledge of welfare rights and money advice legislation, and a sound understanding of the principles of financial capability. You will have excellent knowledge of state benefits, tax credits, and grants, and be confident assessing entitlement and supporting clients to make applications.
More than technical expertise, we are looking for someone who sees the whole person. You will be committed to delivering high‑quality advice in a respectful, non‑judgemental way and to supporting people at often challenging points in their lives.
Our advisers are expected to work in line with the Scottish National Standards for Information and Advice and to manage a busy caseload effectively. In return, we support our staff to develop and excel through tailored Personal Development Plans, our Employee Assistance Programme and by fostering an inclusive, supportive working environment.
We are passionate about our mission and are looking for someone with the drive, empathy, and commitment to make a real difference. You will be an excellent team player, a confident and effective communicator, well organised, and comfortable using IT systems to support your work.
If you want to work for an organisation that truly puts people at the centre of everything it does, we would love to hear from you.
Sight Scotland Veterans is looking for an Activity Worker / Driver to join our team at the Linburn Centre on a part-time basis (30 hours per week). In this role, you will deliver and support a varied programme of activities. You will encourage veterans to try new experiences, develop skills and engage with others in a person-centred and accessible way.
You will also contribute to planning and developing new activities and events, supporting the day-to-day running of the service and working closely with colleagues and volunteers to ensure a high standard of delivery. Driving and/or escorting duties are part of the role, so a full UK driving licence is essential.
This is a hands-on and rewarding opportunity for someone who is organised, approachable and confident in motivating others. You should have strong communication and organisational skills, good IT knowledge and the ability to work both independently and as part of a team. Experience in a social care, recreational or community setting would be advantageous.
If you are passionate about supporting others and want to be part of a service that makes a real difference to people’s lives, we would love to hear from you.
You don’t need to meet every single requirement to be a great candidate. Most people learn parts of the job once they’re in post, so if a role interests you and you believe you could grow into it, we’d love to hear from you.
We’re committed to fair, accessible recruitment. If you need any adjustments, like extra time, a different format, or other support, at any stage of the process, just let us know. Please contact People and Culture on 0131 378 2793 or via peopleand culture@sightscotland.org.uk who can arrange for any support you need.
About us
For more than 230 years we've been supporting and empowering people with sight loss to live fulfilling lives. We’re proud of what we’ve achieved, but we want to do more. We will build on our rich history to create an organisation which is prepared for the future, and ready to respond to the needs of people impacted by vision loss.
Our vision is bold. We want to be at the leading edge of positive societal change by:
• Investing our funds in the support that makes the biggest difference
• Putting our community at the heart of what we do
• Campaigning for change
• Accelerating prevention and treatment of eye conditions
• Fostering a collaborative culture of innovation and learning
We're determined that no-one should face sight loss alone. We're committed to improving, diversifying and growing our services to make sure we can reach many more people with sight loss - when and where they need us.
Our organisational values - Transform, Unite and Thrive - underpin all the work we do at Sight Scotland and Sight Scotland Veterans.
Latest news See more
