This role will take the lead on the Castlemilk Community Connections programme. This will involve supporting a range of activities including: Volunteering, community events, community meals, community garden and composting, Health Issues in the Community Course, Conversation Cafe and participatory budgeting as well as supporting the wider work of the Community team.

This project aims to empower communities to make a meaningful difference in their local area. We will strengthen social cohesion, reduce isolation, enhance the local environment, and support people’s health and wellbeing. We will also create opportunities for a diverse range of individuals to build skills, gain experience, and take an active role in shaping their community.

You are required to have an understanding of community development, be passionate about meaningful participation, and have the energy to work in a fast-paced busy team delivering a range of projects. You will be comfortable in a range of environments, including: outdoors, professional meetings, groups, busy events, and working with all age groups.

You will work with the Community Development and Engagement Manager and the wider Community team to ensure the voices of our communities are at the heart of what is delivered across the Cassiltoun Group, be involved in all stages of project development and delivery and be part of a team striving to meet local aspirations.

This post is subject to a satisfactory PVG check with Disclosure Scotland

We’re looking for an experienced and motivated Property Officer to support the effective management and maintenance of our property portfolio, helping us deliver safe, high-quality homes and excellent customer service.

This is a varied role within our Asset Management team, with responsibility for instructing and monitoring repairs, delivering voids work, carrying out inspections and surveys, maintaining accurate records, and helping ensure statutory compliance across areas such as health and safety, fire, asbestos and gas.

You’ll work closely with tenants, factored owners, colleagues, contractors and external partners to resolve property enquiries, coordinate works, support project outcomes and contribute to continuous improvement across our property services.

About Us

We’re a small organisation that makes a big impact in the communities where our tenants live. At Almond, we focus on what WORKS for our customers and colleagues. Our values are:

• Work together
• Open to change
• Respect
• Kindness
• Social

If you’re someone who takes pride in delivering excellent customer service, has strong technical property knowledge and shares our values, we’d love to hear from you.

What You’ll Be Doing

• Instructing, monitoring and controlling repairs for tenants and factored owners, including void works, to support KPI delivery
• Carrying out inspections, risk assessments and stock condition surveys, recording accurate data and prioritising works
• Applying statutory compliance requirements, including health and safety, fire, asbestos and gas, to maintain legal and organisational standards
• Liaising with contractors, consultants, suppliers and external bodies to arrange works, monitor progress and verify outcomes
• Maintaining asset and repairs records, processing invoices and vouchers, and inputting accurate financial information to systems
• Providing clear advice, resolving routine and moderately complex property issues, handling first stage complaints and escalating high-risk matters where required

What We’re Looking For

• An HND in a building-related discipline, or equivalent relevant experience
• Substantial experience working across a property portfolio and coordinating property-related activity across departments
• Significant experience of repairs, voids, inspections, risk assessments, stock condition surveys and statutory compliance
• Strong understanding of contractor coordination, asset records, invoice verification, financial system updates and safe working practices
• Excellent communication, organisational and IT skills, with the ability to prioritise a varied workload and work well under pressure
• A full UK driving licence and access to a car for work purposes, with the ability to undertake lone working, use PPE and carry or move ladders where required.

Why Join Us

• You’ll play an important role in maintaining safe, high-quality homes and protecting our assets
• You’ll work on a varied range of property matters, repairs, inspections, compliance activity and project support
• You’ll join a values-led organisation committed to collaboration, respect and continuous improvement
• You’ll help deliver services that make a direct difference to customers and communities

What We Offer

Salary: £48,595

• Working hours: 36 hours over Monday to Friday
• 9 day fortnight option: Every other Friday rest day
• Hybrid working: Minimum of 2 days per week in the office
• Office location: Livingston
• A varied property role supporting repairs, inspections, compliance and asset management activity
• The opportunity to work collaboratively across the organisation and with external partners to deliver positive outcomes
• A rewarding role helping maintain safe homes, strong communities and excellent customer service

Benefits include:

• Excellent work/life balance culture
• Access to online health and wellbeing services
• Contribution towards gym membership
• Pension scheme from day one with a 10% employer contribution

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

Due to recent promotions, we have an excellent opportunity for two highly motivated individuals to join our Frontline Services Team. Set up to enhance the customer service experience and support the delivery of our new response repairs service.

The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.

Core Responsibilities:

As part of our Frontline Services team, The Services Administrators are responsible for providing front line customer service; responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.

The ideal candidate will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience and good time management and organisational skills.

We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help kick start your career in housing!

Key Tasks:

1. Front-line customer service role, responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.
2. Working with team members to ensure duty officer cover.
3. Rotating reception role: including welcoming visitors to the office, maintaining diaries and control sheets, including Health & Safety checks and registers; preparing meeting room facilities, and recording and managing the distribution of mail.
4. Providing advice and assistance to customers on GWHA services and activities, including liaising with other RSLs and partner agencies as required.
5. Supporting service delivery through the administration of policies and procedures, including housing allocations, mutual exchange, rent collection and monitoring, tenancy compliance and sustainment, and repairs recording and reporting.
6. Mitigating complaints through the provision of robust, accurate and prompt advice, information and support.
7. Arranging and carrying out house visits/viewings for routine services.
8. Maintaining and updating manual and computer records.
9. Assisting with the production of publications such as newsletters, invitations and display/information boards for GW events.

Why work for us?

GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays (pro rata for part time)
• Defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Voluntary Health Cash Plan
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

Post subject to satisfactory Disclosure Check.