Victim Support Scotland – Empowering People Affected by Crime
Who We Are
Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim
and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free,
confidential, and tailored to individuals’ needs.
Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and
respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything
we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we
are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to
ensure that those affected by crime receive high quality support that will help them recover from their
experiences. We aim to do this by adhering to our own organisational values:Organisational Values
- Victims Are at the Heart of Everything We Do
- We Care
- We Work with Intent
- We Are
Ambitious
- We Persevere
Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have
improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that
makes a lasting difference to the people we support, and these values are reflected in the behaviours expected
of all staff and volunteers.
VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous
recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.
What is the role?
This is an exciting opportunity to join our team as an Office Administrator on a fixed-term basis for a period of 9
months. Working week will be between the following days and hours:
- Monday - Friday between 9am - 5pm
Salary band: £24,479 - £31,239. Salary on appointment will normally be at the lower salary point,
with progression subject to review - in line with VSS progression arrangements. A higher salary placing will
only be considered in exceptional circumstances subject to experience demonstrated.
Primary location: Granite House, 1-33 Stockwell Street, Glasgow, G1 4RZ.
You will be reporting directly to the Office Manager within the Finance & Estates Team and you will be
responsible for providing dedicated administrative support to Victim Support Scotland including the Support for
Families Bereaved by Crime (SFBC), National Office, IT, and wider services.
You will act as the first point of contact, delivering a high-quality assistance via telephone, email, face-to-face,
and other digital platforms.
As our Office Administrator, you will play a key role in ensuring the smooth day-to-day running of the office. Your
responsibilities will include providing administrative support for internal and external meetings, including the
preparation of agendas and production of accurate minutes. You will coordinate facilities management activities,
oversee office health and safety processes, arrange repairs and maintenance, manage supplier contracts such as
photocopier services, and coordinate recycling collections.
You will also prepare and collate reports and information, support the production of leaflets, posters and other
promotional materials, and maintain effective reception services. This will involve acting as a first point of
contact for visitors and callers, handling incoming telephone enquiries, and directing communications
appropriately.
In addition, you will be responsible for ordering and maintaining office supplies, including stationery, kitchen
essentials and other resources, as well as ensuring communication directories and internal information
platforms, such as contact lists, Yammer and Volunteer Hub, remain accurate and up to date.
This is a varied and rewarding role that requires excellent organisational skills, strong attention to detail, and
the ability to manage multiple priorities. Please note that the responsibilities outlined above are not
exhaustive.
Further details of this role are available in the job description -
Office Adminstrator_August2025.docx
Please note - This post will be subject to a satisfactory Standard Disclosure
check.
What we offer
Holiday
When you work for Victim Support Scotland, your wellbeing is important to us. We offer an enhanced annual leave
package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.
Pension
Save for the further and join the Standard Life Pension. Your future self will thank you. Our generous employer
contribution will help you plan for the future.
Support
Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can
support your mental, emotional, and physical wellbeing. We also offer enhanced maternity and paternity pay and
access to a credit union.
Discounts
You will have access to our free health cash plan which includes cover for you and your family across a range of
benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym
memberships, cinema tickets, retail and much more.
Flexibility and development
We are proud of our flexible and inclusive work policies, which help you balance work and life. Supporting employee
development is important to us, we offer comprehensive learning and development opportunities.