Top job! Assistant Director, Income and Partnerships
- Full time
- £62,497 – £69,010
- Hybrid: Edinburgh or Glasgow*
- Closing 20th July 2026
- Advertised from 3rd July 2026
- Hours per week: 35 Type of contract: Permanent
Role
Are you a strategic thinker who enjoys bringing people together and turning ideas into real impact? This is an exciting opportunity to play a key role in shaping the future of Citizens Advice Scotland at an important point in our journey.
We are looking for a strategic, hands-on leader who can bring people together, drive collaboration, and help deliver our ambitious plans, with a strong focus on growing income and building impactful partnerships.
Working closely with the Director of Advice and Executive Leadership Team, you’ll help connect teams, improve how we work together, and ensure we’re set up to deliver our strategy.
You will lead cross-organisational work, strengthen communication across Directorates, and support greater consistency in how we operate. You’ll also deputise for the Director of Advice when needed.
A key focus will be income generation - developing and delivering a clear strategy to unlock opportunities across partnerships, trusts, public funding, and new income streams. You will take a proactive, practical approach - building relationships, testing ideas, and embedding a culture where income generation is a shared priority.
You will help create a more connected, sustainable organisation—strengthening how we use data, improving decision-making, and enabling greater impact across our network.
What we are looking for
We are looking for someone who can:
• Combine strategic thinking with a practical, hands-on approach
• Build strong relationships and influence across a wide range of stakeholders
• Spot opportunities and turn them into action
• Work comfortably with complexity and bring people with them
• Use data and insight to inform decisions and improve outcomes
This is a high-impact role with real scope to shape how we grow, work together, and deliver for communities across Scotland.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
*Hybrid working - min 2 days a week at the office. This is a minimum, but a successful candidate can opt to be office based 5 days per week.
Application notes
Please visit our Careers website for more details and to apply:
citizensadvicescotland.recruitee.com/o/assistant-director-income-and-partnerships
Closing date:20 July 2026.
Face-to-face Interviews:Interviews for this role will take place at the end of July 2026.
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Top job! Head of Member Support and Service Design
- Full time
- £51,105 – £62,457
- Hybrid: Edinburgh/Glasgow
- Closing 15th July 2026
Are you a strategic leader passionate about delivering exceptional support and driving meaningful change?
This is a rare opportunity to shape how we support our network and make a real impact on communities across Scotland.
As our Head of Member Support & Service Design, you will lead the design, delivery, and continuous improvement of member support services, ensuring they meet the evolving needs of our Bureaux and the people they serve.
This newly created role brings together Network Support, Audit, and Bureau Service Design, placing you at the heart of our transformation. You’ll play a critical role in strengthening how we support our network—enabling Bureaux to deliver high-quality advice that truly changes lives and aligns with our strategic ambitions.
What you will do
- Lead and inspire a high-performing team to deliver outstanding support across the network
- Build strong relationships with Bureaux and key stakeholders, becoming a trusted partner and primary contact for the COCABs Executive
- Drive innovation in service design, working collaboratively to modernise advice delivery through technology and co-design
- Champion excellence by supporting Bureaux to meet recognised standards and build sustainable capability, capacity, and resilience
- Shape the future by leading the co-design and implementation of our new case management system
- Identify opportunities for growth and evolution, enhancing how we deliver services to better meet client needs
Your work will directly support a network that changes lives every day. By strengthening our services, you’ll help ensure people receive the right advice, at the right time, in the right way.
What we are looking for
We are seeking a collaborative, forward-thinking leader who can:
- Balance strategic vision with operational delivery
- Build strong, trusted relationships across a diverse network
- Lead innovation and transformation in complex environments
- Inspire teams and drive continuous improvement
If you’re ready to lead meaningful change and make a lasting impact, we’d love to hear from you.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
Background Information
An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Energy Advice service. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently have 25 paid staff and 14 volunteers who provide a wide range of services, across our projects.
We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Energy, Debt and Benefits.
All bureaux are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters. Each operates as an independent charity. This bureau is a limited company as well as a registered charity, governed by a board of directors/trustees.
About the Role
This role of Safe & Warm Energy Adviser has been funded since 2022 and is now extended until March 31st 2028 with the possibility of a further extension and provides an excellent opportunity based at our premises in Glebe Hall, Burgh Mews, Alloa.
We are looking for a highly motivated organised person with the drive and enthusiasm to build on the Bureau’s successful track record of supporting vulnerable people facing financial hardship. The Safe & Warm Adviser will help people experiencing problems with utility services make informed decisions, control their budgets and avoid fuel poverty.
In addition, there is a requirement to provide and maintain accurate records, provide statistical data and provide reports, as required, whilst managing their own workload. An understanding of the needs of our funders and their requirements is necessary.
Applicants should ideally be a suitably experienced worker able to publicise the project and to encourage self-referrals from other agencies. There is a requirement to have a knowledge of the process of project delivery with excellent interpersonal skills as partnership working in the voluntary and statutory sectors are required.
Applicants should also demonstrate strong oral and written communication skills, enthusiasm, strong social awareness and an excellent team player, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office.
This post specifically exists to ensure the delivery of an ongoing Energy Advice Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service. This post supports the ongoing learning and development of a high-quality service by ensuring provision of training to staff/volunteers in conjunction with our General Services Supervisor.
Consideration maybe given to individuals who do not meet the full requirements of the post, but who could be trained in a reasonable period this will be offered at below the entry level salary initially.
Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.
This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.
Employee Benefits
We offer additional working benefits, such as annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company e-bikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays, with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times.
Are you looking for a rewarding career and to work within an epic team that will help you grow and thrive, then you have come to the right place. Working as a key member of Penumbra’s Leadership Team you can start your day knowing what you do really does make a difference!
The Director of Services is a member of the Leadership Team, sharing corporate responsibility for the strategic direction of the Organisation and the delivery of its’ vision and objectives. The post holder will have the opportunity to shape operational excellence, strengthen organisational impact and influence the future of mental health support across Scotland.
As Director of Services you will report to the Chief Executive and will hold full accountability for operational performance for contract delivery and the service quality delivered to our supported people across our services in Scotland.
The post-holder will play an integral role in shaping and delivering the services agenda across the whole organisation. As the most senior lead for the Services the post-holder will role model our behaviours, values.
As a key member of the Leadership Team, the role will be focused on ensuring our strategic aims are delivered in practice, and in accordance with our values. You will support the development and management of our services nationwide and ensure we deliver high quality services that meet all relevant legislative requirements, standards, and promote recovery and wellbeing. The Director of Services will bring a clarity of vision to our services and will ensure the threads of rights and recovery for supported people eare embedded in all.
You will play a lead role in service design and will work to ensure all objectives and milestones are met. You will also be pro-active in outcome mapping and sharing learning and impact from all services so that future strategy and development is informed by pilot services and tests of change.
You will also play a key role in working with our Partners which include people with lived experience, 3rd Sector Colleagues, Health and Social Care Partnerships, NHS, Primary Care and Scottish Government.
As a mental health charity, we really value the wellbeing of our staff. That’s why we want you to know that you’ll be joining a friendly team, who will give you a supportive environment to help you thrive in your role, including all the training you need to feel confident and equipped.
We can offer you a tonne of employee benefits, and we can promise you’ll be inspired by some pretty amazing humans every single day. We will support you on your own career path; developing new skills, accessing formal and informal learning experiences and providing opportunities to put your continual progress into practice.
If you believe you have the vision, expertise and drive to excel in this role and really want to make a difference to the people we support, we would be delighted to hear from you.
It doesn’t matter what your background is. If you care about the people we support and have the skills and experience to deliver operational excellence, this could be the next move for you.
Right There has spent 200 years making sure that fewer people in Scotland end up homeless and fewer families fall apart. Last year alone, almost 4,000 people got the support they needed to stay in their homes and stay close to the people they love. We are a charity with a clear, urgent mission. We need you to help us turn property into purpose.
This role exists to make sure the property, infrastructure and enterprise behind that mission are working as hard as they can and are growing. It is a brand-new seat on our Leadership Team, and it is a rare one.
It is complex, stretching, and the stakes are real. These are people’s homes. But it is also rewarding, challenging and, in the way that only work with meaning can be, genuinely good fun.
Your role
The first job is to make sure everyone – the Leadership Team, the Board, your colleagues across programmes and central functions – can see clearly what is going on with our properties. At the moment, that picture is not clear enough. Then you’ll look at how we commercialise our assets, which at the moment looks like our brilliant skilled tradespeople and the furniture we are donated. There will be more, and we need you to find opportunities.
- Getting the data right. You will build the systems, KPIs and reporting so we have a proper picture of the portfolio – every property, its status, and a clear RAG rating. You will know the numbers: how many properties, what state they are in, what maintenance is outstanding, and what things are actually costing us.
- Getting a handle on costs. You will bring real clarity on where we are financially exposed – what an empty property actually costs, what our turnaround times are, where reactive spend is leaking. Then you will do something about it.
- Being our point of knowledge on property. You will be the person everyone turns to on acquisition, maintenance and compliance. You will combine the theory of procurement with the practical reality of getting things done – turning decisions into delivered outcomes.
- Connecting property to the people we support. You will map what we have against what our services need across our local authority areas, so the right spaces support the right programmes.
- Growing what we have. Once the foundations are right, you will develop Furnish Forward – our furniture reuse shop – and build a longer-term case for trading our skills and services commercially. But that comes after visibility and control, not instead of them.
What you bring
Maybe this is the pinnacle of a career spent in property, estates, facilities or operations, and you want it to count for something. Or maybe it’s your change of direction: you might be searching for a more meaningful path after years in commerce. Either way, you’ll recognise yourself here.
- You’re commercial and creative – you spot opportunities and you make them pay.
- You love detail and data, and you turn a concept into a delivered result.
- You take responsibility, solve problems, and bring people with you.
- You’ve led change – perhaps you did a lot of it through the Covid years.
- And you genuinely care about social change – about homelessness, and about people getting a fair chance at a safe home.
Our offer
Salary up to £79,665 per annum. Based in Glasgow with agile working (around three days a week in the office). Full time and permanent, on our Leadership Team, reporting to the Chief Executive. You’ll get 30 days’ leave rising to 40 days in year two, the People’s Pension, and a wide range of wellbeing and lifestyle benefits.
If this sounds like the kind of challenge you’ve been waiting for, we’d love to hear from you.
About Us
We are a charity that recently celebrated 200 years of standing alongside people in Scotland. Last year we supported almost 4,000 people to stay in their homes and stay connected to the people they love. This role exists to make sure the homes, buildings and enterprise behind that work are safe, sustainable and ready for the future – and to grow new income that lets us do even more.
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