The leader we’re looking for

At Epilepsy Scotland, how we do things matters just as much as what we do.

We care about honesty, compassion, kindness, fairness, trust, and treating people with respect.

We are looking for a Chief Executive who lives those values every day.

The charity sector is becoming more challenging, demand is growing, funding is tighter, and expectations are higher than ever.

We need someone who can bring people together, make good decisions, and move things forward while always keeping people with epilepsy at the centre..

What you’ll bring

• Experience leading at a senior level (as a CEO or similar)
• A background in charity, health, social care, or a similar sector
• Experience leading change and improving how an organisation works
• Confidence working with a Board
• A good understanding of money and how to manage it responsibly
• The ability to represent the organisation clearly and confidently

How you’ll lead

• Be open and honest, even when conversations are difficult
• Treat people with kindness and respect
• Listen and take people seriously
• Be fair and consistent in your decisions
• Build trust by doing what you say you will do
• Support people to do their best work
• Take responsibility and make tough calls when needed

What you’ll do

• Set a clear direction for Epilepsy Scotland
• Lead the organisation through change in a steady and thoughtful way
• Make sure services meet the needs of people with epilepsy
• Help build a more secure financial future
• Work with partners, funders, and decision-makers
• Support the Board and keep them well informed
• Success in this role will ensure that
• People trust the organisation and feel supported
• Staff know the direction and feel part of it
• Services are valued and making a difference
• Finances are stable and sustainable
• Our voice is strong and hard to ignore

Why this role matters

People with epilepsy have the right to live without stigma, to get the support they need, and to feel part of society.

For many, it shapes confidence, opportunities, family life, and how people are supported, at home, at work, and in wider society.

This role plays a key part in making sure people are heard, supported, and able to live the life they choose.

About Us

At St Andrew's First Aid, we are proud to support communities across Scotland through first aid training, event medical cover and volunteer-led services. As we continue to strengthen and modernise our organisation, we are investing in the leadership, systems and service delivery infrastructure needed to support our next stage of development.

This is an exciting time to join us, as we continue to build a more responsive, efficient and collaborative organisation - one that delivers excellent services for our customers, volunteers, colleagues and communities.

The Role

As Head of Service Delivery, you will provide senior operational leadership across a range of business and customer-focused services, ensuring they are delivered efficiently, consistently and to a high standard.

Reporting to the Executive Director of Operations, you will lead the planning, coordination and continuous improvement of service delivery across key areas including training services, volunteering, events services, contracts, scheduling, resources and operational workflows. You will play a central role in ensuring that services are well planned, well supported and aligned with SAFA’s operating plans and strategic priorities.

You will:

• Lead and develop a high-performing service delivery function
• Oversee day-to-day operational delivery across services and events
• Strengthen planning, scheduling, workflow and resource management
• Develop and monitor service standards, KPIs and performance reporting
• Lead continuous improvement, including the use of systems, automation and emerging technologies
• Manage budgets, resources, suppliers and operational contracts
• Support colleague and volunteer engagement across service-related teams
• Ensure robust approaches to risk, compliance, business continuity and service quality
• Deputise for the Director of Operations and Business Development as required

This is a broad and influential leadership role, suited to someone who enjoys building strong systems, empowering teams and improving how services are delivered.

About You

We’re looking for an experienced operational leader who can combine strategic thinking with practical delivery. You will be confident leading teams, improving services and working collaboratively across a complex organisation.

You will bring:

• Senior experience leading service delivery teams or operational functions
• Experience in a multi-site, national or complex service environment
• A track record of improving service quality, efficiency and performance
• Strong people leadership skills, including coaching, development and performance management
• Experience managing budgets, resources, suppliers and service delivery targets
• Strong stakeholder management and communication skills
• A practical understanding of risk, compliance, safeguarding and service quality
• A commitment to continuous improvement, innovation and collaborative working

Experience in first aid training, event medical services, healthcare, regulated services or the not-for-profit sector would be advantageous, but is not essential.

Why Join Us?

This is a rare opportunity to shape how services are delivered across a respected Scottish charity with a strong community purpose.

You’ll be joining SAFA at a time of positive change, with the opportunity to strengthen operational delivery, support colleagues and volunteers, and help ensure that high-quality first aid services continue to reach communities across Scotland.

If you’re a collaborative, improvement-focused leader who wants to make a meaningful impact, we’d love to hear from you.

MND Scotland is the only charity in Scotland dedicated to supporting people with MND, their families, and friends.

Since being founded over forty years ago, MND Scotland has provided practical, financial and emotional support to anyone affected by MND whilst also funding essential research into finding effective treatments and a cure.

MND Scotland is funded entirely by donations and grants. The charity’s patron is Her Royal Highness, the Princess Royal.

Everything we do and the way that we do it puts the MND community at its core.

As a member of the Senior Leadership team (SLT), the Head of Finance and Operations will work strategically and collaboratively with colleagues and stakeholders to support the development and implementation of our strategic and business planning processes.

You will provide financial challenge across the organisation, embedding a culture of continuous improvement and efficiency and ensuring every penny our supporters raise is utilised for the best outcomes of people affected by MND.

You will be an experienced manager with considerable finance and administrative experience, preferably with a good knowledge of HR operations. You will also be experienced in working within a charity structure and will have a strong passion and commitment to help improve the lives of people affected by motor neuron disease (MND) across Scotland.

Together we will make time count.