Are you a customer focused housing professional who believes in strong partnership working? Are you passionate about achieving the best possible outcomes for customers. If so, we want to hear from you.

We’re looking for a Housing Officer to join our team on a job share basis, working Thursdays and Fridays. In this role you will be responsible for:

• Maximising income and managing rent accounts
• Supporting tenancy sustainment and community wellbeing
• Effectively managing Anti-Social Behaviour cases
• Delivering effective estate management

We’re looking for candidates who bring:

• Strong interpersonal and communication skills
• A solid understanding of housing policy and regulatory frameworks
• Proficiency in ICT systems
• A commitment to service excellence and continuous improvement

Partick Housing Association is a financially sound and forward-thinking organisation. We are consistently one of the best performing housing associations in Scotland and are committed to continuous improvement.

About Us

Cernach Housing Association is a successful and well performing community-based registered social landlord (RSL) operating in Drumchapel, North west Glasgow since 1991. We own 877 homes, and we provide a management service to 17 sharing owners and 140 homeowners. We act as community anchor organisation for Drumchapel. Our turnover is £4.8 million, a major part of which comes from rental income.

At Cernach, our people are at the forefront of what we do. We encourage a positive working culture where our employees feel a sense of belonging. Our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Benefits of working with us at Cernach:

• 25 days’ annual leave and 15 days’ public holiday per annum (pro-rata due to part time role)
• SHAPS Defined Contribution Pension Scheme
• EVH salary, (Grade 7 – PA22 to PA25)
• Hybrid/Flexible working
• Continuous personal development and training
• Flexible working pattern for the post (currently set as 3 & 2 over a fortnight)
• The post is the first half of the week
• A well-being-focused office featuring free fruit for all staff, a comfortable lunch lounge, and a small fitness room with gym equipment.

About the Role

Due to the retirement of a long-standing member of staff, we are looking to recruit a motivated, enthusiast and committed individual to join the Cernach team in the post of part-time Housing Officer (job share). Our Housing team delivers a first-class Housing Management & Tenancy Sustainment Service. We ensure a customer-focused service is provided to all residents and stakeholders. We work closely with our partners and stakeholders to ensure we provide a high standard of delivery service. You will be actively involved in our community engagement work and support our thriving community in Drumchapel.

The role is predominately responsible for Arrears Management and recovery along with supporting Tenancy Sustainment and our wider action activities. You will have a knowledge of all aspects of Housing Management services.

We would consider a secondment for the post.

You will report to the Senior Housing Officer. You will have the support of an experienced team, which consists of 4 FTE Housing Officers, Welfare Rights & Tenancy Sustainment Officer and an Assistant Housing Officer.

You Should

We are seeking an individual who has a genuine passion to deliver excellent customer service, upholdprofessional standards and be a confident and dynamic member of the team.

We are looking for you to have the following skills or relevant transferable skills:

• Experience working in a housing association, local authority or similar sector
• Experience or understanding of welfare reform.
• Ability to work collaboratively as a team.
• Strive for improving performance.
• Experience or knowledge of income recovery.
• Ability to work to deadlines

Inclusive Employer

Disabled applicants who meet the essential criteria outlined in the person specification will be granted an interview if they opt to participate in the job interview guarantee scheme.

The Association is an equal opportunity employer.

Ochil View Housing Association Ltd. is an ambitious social landlord committed to providing good quality affordable housing and high standards of customer service to over 1460 households in Clackmannanshire and West Fife.

We wish to recruit to our Housing Services Team a suitably qualified, skilled, and enthusiastic individual for the Assistant Housing Services Officer (Maternity cover) post.

• To assist the Housing Services Officers with the delivery of a generic housing management service with responsibility for a range of Housing Management Services within a defined area of operation and assist with other areas as required.
• To contribute to achieving the targets and performance measures set for the Association, the Housing Services department and the post.
• To promote resident participation and community involvement.
• To contribute to establishing, operating and reviewing the Policies and Procedures of the Association that are relevant to the delivery of Housing Services, particularly Income Management, Void Management, Tenancy Management & Anti-Social Behaviour, Tenancy Sustainment and Allocations.