About Us

Cernach Housing Association is a successful and well performing community-based registered social landlord (RSL) operating in Drumchapel, North west Glasgow since 1991. We own 877 homes, and we provide a management service to 17 sharing owners and 140 homeowners. We act as community anchor organisation for Drumchapel. Our turnover is £4.8 million, a major part of which comes from rental income.

At Cernach, our people are at the forefront of what we do. We encourage a positive working culture where our employees feel a sense of belonging. Our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Benefits of working with us at Cernach:

• 25 days’ annual leave and 15 days’ public holiday per annum (pro-rata due to part time role)
• SHAPS Defined Contribution Pension Scheme
• EVH salary, (Grade 7 – PA22 to PA25)
• Hybrid/Flexible working
• Continuous personal development and training
• Flexible working pattern for the post (currently set as 3 & 2 over a fortnight)
• The post is the first half of the week
• A well-being-focused office featuring free fruit for all staff, a comfortable lunch lounge, and a small fitness room with gym equipment.

About the Role

Due to the retirement of a long-standing member of staff, we are looking to recruit a motivated, enthusiast and committed individual to join the Cernach team in the post of part-time Housing Officer (job share). Our Housing team delivers a first-class Housing Management & Tenancy Sustainment Service. We ensure a customer-focused service is provided to all residents and stakeholders. We work closely with our partners and stakeholders to ensure we provide a high standard of delivery service. You will be actively involved in our community engagement work and support our thriving community in Drumchapel.

The role is predominately responsible for Arrears Management and recovery along with supporting Tenancy Sustainment and our wider action activities. You will have a knowledge of all aspects of Housing Management services.

We would consider a secondment for the post.

You will report to the Senior Housing Officer. You will have the support of an experienced team, which consists of 4 FTE Housing Officers, Welfare Rights & Tenancy Sustainment Officer and an Assistant Housing Officer.

You Should

We are seeking an individual who has a genuine passion to deliver excellent customer service, upholdprofessional standards and be a confident and dynamic member of the team.

We are looking for you to have the following skills or relevant transferable skills:

• Experience working in a housing association, local authority or similar sector
• Experience or understanding of welfare reform.
• Ability to work collaboratively as a team.
• Strive for improving performance.
• Experience or knowledge of income recovery.
• Ability to work to deadlines

Inclusive Employer

Disabled applicants who meet the essential criteria outlined in the person specification will be granted an interview if they opt to participate in the job interview guarantee scheme.

The Association is an equal opportunity employer.

About Harbour Homes

Harbour Homes is Leith and north Edinburgh’s biggest social landlord, providing thousands of affordable homes from Portobello to Granton and everywhere in between. We’ve been contributing to the regeneration of local areas since 1975, and it’s our mission to: ‘make a positive impact on people’s lives from our home in Leith by providing affordable homes and services, and helping to support resilient communities.’

About the role

This is a brilliant opportunity to join our Placemaking Team at Harbour Homes.

The primary purpose of this role is to ensure Harbour tenants are provided with opportunities to engage with Harbour in a meaningful and impactful way to support continuous improvement.

The role holder will be accountable for:

• Encouraging and supporting our Registered Social Landlord tenants to participate in, influence (individually or collectively) and scrutinise decisions taken by us which affect them
• Engaging with relevant management and staff to coordinate tenant participation, engagement and information gathering activities
• Raising awareness of the importance and impact of tenant participation among staff to support a culture of proactively seeking out, listening to and acting on tenants’ views and experiences to improve our services
• Identifying and implementing approaches which ensure that we meet and exceed regulatory requirements for tenant participation
• Encouraging our mid market rent tenants and other customers to get involved at an appropriate level

The role holder will be expected to contribute to effective team working and provide high quality customer service

About you

• Have experience of working in a role where engagement with customers to obtain business intelligence has been a key element of the role
• Have experience of building effective collaborative working relationships with customers and colleagues
• Have experience of engaging with hard-to-reach groups.
• Be Educated to a Scottish Credit and Qualifications Framework level 8 (HND level or equivalent) in a relevant subject or progressing towards full membership of a relevant recognised professional body

Disclosure

A basic disclosure check is required. This role is covered by the Rehabilitation of Offenders Act 1974.

The Role

Cloch’s vision is to deliver homes and services that exceed customer expectations, and the role of Housing Officer is central to achieving this. As part of our Housing and Communities team, you will play a key professional role in delivering high quality, consistent and customer focused housing services across Inverclyde.

This is a frontline role requiring sound judgement, balanced decision making and strong relationship management. You will take lead responsibility for a defined patch of housing stock and a caseload of tenants, acting as a visible and trusted presence within the community and working proactively to sustain tenancies, manage risk and maintain safe, well managed neighbourhoods.

You will work closely with Assistant Housing Officers, the Housing Manager and colleagues across Community Support and Property Services, leading a broad range of housing management activities, including:

• Tenancy & Income Management: managing rent accounts across a defined patch, preventing arrears through early intervention, agreeing repayment arrangements and progressing proportionate recovery and legal action where required.
• Anti Social Behaviour & Enforcement: leading the investigation and management of ASB and tenancy breach cases, balancing tenancy sustainment with firm, proportionate enforcement to protect communities.
• Estate & Neighbourhood Management: maintaining standards through estate inspections, addressing environmental and neighbourhood issues, and taking action where tenancy conditions or safety concerns arise.
• Allocations & Voids: providing professional oversight of allocations, supporting tenancy sign ups, applying judgement in higher risk or complex cases, and contributing to reducing void loss.
• Customer Engagement & Service Delivery: acting as a key point of contact for tenants, delivering clear, professional communication, resolving issues early and supporting a positive customer experience.
• Casework & Partnership Working: managing complex and high risk cases, working closely with internal teams and external agencies to support tenancy sustainment, safeguarding and positive outcomes.

This is a two-year fixed term, part time (14 hours per week) job share post with a salary of £42,707–£46,895 (Grade 7, pro rata), hybrid working arrangements, 8 weeks’ annual leave (pro rata), family friendly policies, SHAPS pension scheme and a strong focus on wellbeing.

The full job description and person specification for the post can be found within our recruitment pack here

Working at Cloch

It’s an exciting time to join Cloch Housing Association as we continue to strengthen our services and support communities across Inverclyde. Guided by our values - Be Better, Be Kind, Be Responsible, Be Positive - we foster a supportive and collaborative culture where professional judgement is trusted, learning is encouraged and continuous improvement is part of everyday working life.

We are proud of the professionalism and commitment of our Housing and Communities team and remain focused on delivering services that make a meaningful difference to tenants and neighbourhoods.

How to Fit at Cloch

Fit matters to us - not just what you do, but how you work. You’ll thrive at Cloch if you:

• Communicate clearly, confidently and with empathy
• Build strong, positive relationships with tenants and partner agencies
• Apply sound professional judgement and take responsibility for outcomes
• Balance support with fair and proportionate enforcement
• Remain resilient and solution focused when managing challenging situations
• Live our values through your day to day approach to housing management

Ochil View Housing Association Ltd. is an ambitious social landlord committed to providing good quality affordable housing and high standards of customer service to over 1460 households in Clackmannanshire and West Fife.

We wish to recruit to our Housing Services Team a suitably qualified, skilled, and enthusiastic individual for the Assistant Housing Services Officer (Maternity cover) post.

• To assist the Housing Services Officers with the delivery of a generic housing management service with responsibility for a range of Housing Management Services within a defined area of operation and assist with other areas as required.
• To contribute to achieving the targets and performance measures set for the Association, the Housing Services department and the post.
• To promote resident participation and community involvement.
• To contribute to establishing, operating and reviewing the Policies and Procedures of the Association that are relevant to the delivery of Housing Services, particularly Income Management, Void Management, Tenancy Management & Anti-Social Behaviour, Tenancy Sustainment and Allocations.