The Outreach Support Officer plays a vital role in delivering Vector24’s mission to reduce isolation and improve the wellbeing of the armed forces, blue light & Seafarers community. The postholder will proactively identify, engage, and support service users’ and their families particularly those in rural and underserved areas ensuring they can access transport and integrated support services when they need them most.

Working in alignment with Vector24’s REACH strategy, the Outreach Support Officer will build strong relationships with local communities, partner organisations, and referral networks to expand awareness and accessibility of services. They will provide person-centred, compassionate support, helping individuals overcome barriers to healthcare, social connection, and essential services.

The role contributes directly to improving mental health outcomes, increasing engagement, and empowering beneficiaries to maintain independence and wellbeing. It also supports the organisation’s wider goals of sustainable growth, partnership development, and community impact through collaboration, insight gathering, and continuous service improvement.

OBJECTIVES OF THE POST:

• Deliver safe, reliable, and person-centred transport support, ensuring service users including serving personnel reach appointments and services on time, prepared, and supported throughout their journey.
• Provide holistic, relationship-based support by connecting individuals to appropriate health, social, and community services through warm handovers and follow-up engagement.
• Build trusted, respectful relationships with service users, carers, volunteers, and partners, promoting dignity, empowerment, and high levels of satisfaction.
• Act as a key representative of Vector24, strengthening partnerships with organisations and contributing to local networks and third-sector engagement.
• Recruit, support, and coordinate a minimum of 15 volunteers, fostering a strong, motivated local volunteer network.
• Maintain accurate and timely records using CRM systems, ensuring all client interactions, welfare updates, and referrals are documented effectively.
• Plan and manage daily schedules and routes efficiently, adhering to organisational policies and ensuring punctual, dependable service delivery.
• Proactively identify, assess, and manage risks, maintaining high standards of health and safety for both self and volunteers, including completing risk assessments.
• Communicate clearly and professionally in a fast-paced environment, responding constructively to feedback, comments, and complaints.
• Support the wider work of Vector24 by contributing content for communications, attending events, and assisting with administrative tasks when required.
• Provide practical, hands-on support to service users, carers, and escorts, including assisting those with mobility needs, recognising the physical demands of the role.
• Operate consistently in line with Vector24’s policies, procedures, and values, maintaining professionalism and flexibility in all aspects of the role.

PERSON SPECIFICATION:

Essential

• A full driver’s licence
• Experience of working in the community within a health, social care, or welfare setting
• Demonstrate an understanding of the military environment
• Experience of assessing service users’ needs and knowing when to escalate issues to relevant professionals
• An understanding of risk awareness
• An understanding of safeguarding or previous safeguarding training
• Good interpersonal and communication skills
• The ability to work independently and as part of a team
• Good listening skills and knowing when to talk and when to listen to clients
• PVG clearance or willingness to obtain such clearance

Desirable

• SVQ Level 3 or above
• The ability to champion and embrace change
• Experience in community development or community networking
• Experience working within a mental health setting
• A mental health first aid qualification
• Suicide awareness training
• Experience in working with volunteers, ideally in a coordination or leadership role.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong time management skills with the ability to plan routes effectively, accounting for traffic diversions and weather delays.
• Good mentoring skills, with the ability to support and guide volunteer outreach support drivers within your designated area.
• High standards of personal presentation, excellent communication skills, and professional telephone manners.
• Ability to prioritise tasks efficiently in a dynamic environment.
• Initiative in solving problems and handling complaints diplomatically and positively.
• Commitment to creating a supportive environment, sharing information openly, and fostering team collaboration.
• Understanding equality and diversity principles with the confidence to challenge discriminatory behaviour.
• Ability to support clients with complex needs through empathetic and effective approaches.
• Basic administrative skills, including updating client records, submitting online bookings on behalf of clients, and completing health and safety incident reports as required.

BENEFITS INCLUDE

• 31 days annual leave (including public holidays, pro rata)
• Christmas closure period
• 3% matched pension contribution
• Great training opportunities
• Enhanced maternity / paternity / adoption family friendly benefits.

Please note: This post is open to women only under Schedule 9, Part 1 of the Equality Act 2010, as being female is considered a Genuine Occupational Requirement due to the nature of the role and the needs of the vulnerable women we support.

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

About the Service

As a Resilience Outreach Worker, you will play a key role in delivering support as part of an innovative partnership between Change Mental Health and Kingdom Housing Association (KHA).

This service is designed to provide targeted mental health and wellbeing support to KHA tenants, helping individuals to build emotional, psychological and behavioural resilience. Through tailored one-to-one support and group interventions, you will support tenants to identify personal goals, develop coping strategies, and access community resources that promote recovery, wellbeing and tenancy sustainment.

A key focus of the role is supporting individuals to manage tenancy-related challenges, improve emotional resilience, and maintain independent living within their communities. The service is rooted in trauma-informed, person-centred practice and aligns with the National Health and Wellbeing Outcomes.

You will work closely with KHA staff as part of a collaborative, partnership-based approach, embedding mental health support within housing services. This includes responding to referrals, supporting early intervention and crisis prevention, and contributing to improved outcomes for tenants.

You will be part of a forward-thinking, collaborative team committed to innovation in mental health and housing support. Working autonomously, you will manage your own caseload, using sound judgment to determine when to escalate or refer to your manager. You will also contribute to identifying service gaps and co-developing solutions to meet the evolving needs of tenants and the wider community.

Key Responsibilities:

• Provide one-to-one support to individuals, managing a caseload and developing tailored support plans aligned with National Health and Wellbeing outcomes.
• Facilitate group sessions and workshops.
• Compile and review service user development plans, ensuring outcomes are being achieved.
• Deliver support in a variety of settings, including individuals’ homes, community spaces, and within KHA offices.
• Work as part of the KHA Tenancy Support Service (TSS) team, offering targeted mental, emotional, and behavioural resilience support to KHA tenants.
• Collaborate with the Team Lead and Head of Service to meet strategic goals and funder requirements.
• Identify community service gaps and collaborate with your manager to develop solutions, working independently with sound judgment and initiative.
• Build positive working relationships with local partners to better support service users and promote the work of Change Mental Health.

General Duties:

• Maintain accurate and up-to-date records, ensuring confidentiality is upheld for all individuals using the service.
• Collate relevant information and prepare reports for line management as required.
• Ensure continuity of service delivery in line with Change Mental Health’s values and strategic outcomes.
• Oversee and support the fulfilment of Health and Safety responsibilities within practice settings, ensuring compliance with legal and organisational standards.
• Act in accordance with GDPR legislation, ensuring all personal, staff, and client data is managed in line with Data Management and Information Governance policies.
• Comply with all relevant legal and regulatory requirements, including the provisions of the Health and Safety at Work Act 1974.
• Adhere to the charity’s Health & Safety and Safeguarding policies, promptly reporting any concerns to your line manager.
• Participate in regular supervision and appraisal and undertake relevant training and development activities appropriate to the role.
• Work in accordance with the charity’s national policies, local operating procedures, and the standards of external regulators or professional bodies.

Essential Criteria:

• Educated to SVQ 3 level or have experience working in mental health
• Must have access to a vehicle and hold a valid driving licence, with the ability to travel independently across locations as required
• Understand the need for a compassionate, non-judgemental approach to supporting people
• Ability to work well in a team setting whilst also working autonomously
• A sound theory base of social care interventions including risk assessments
• A value base consistent with the aims and objectives of Change Mental Health
• Ability to apply an analytical approach to problems in order to find solutions
• Competency in planning and reviewing development plans and the ability to take appropriate action if needed
• I.T skills are of a good standard
• A sound knowledge of Health and Social care policy in Scotland and ability to apply this to the role
• Keen to develop your knowledge and skills and attend training as required
• Excellent communication and interpersonal skills

Desirable Criteria:

• Experienced in delivering a Registered Service and meeting Care Inspectorate requirements

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

All successful candidates will require a PVG Membership. Please be aware that it is classed as an offence if you apply for this role and are barred from engaging in regulated activity relevant to children or vulnerable adults.

Benefits:

• 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.
• A 35-hour working week, enhanced sick pay & season ticket loan.
• A great work life balance with flexible and blended working environment.
• Access to purchase a Blue Light Discount Card
• Cycle to Work Scheme
• Enhanced sick pay and leave entitlements.
• Generous 37 days’ holiday.
• Paid Mental Wellbeing days.
• Professional development including funded opportunities.

About Simon Community Scotland

Simon Community Scotland is the largest provider of homelessness services in Scotland. Our vision is for everyone to have a safe place to live, with access to the support they need. Every day we help make positive things happen for people facing extremely difficult circumstances. Everything we do is about and for people, the people we support, our staff, our partners and everyone affected by homelessness. Our values are built into every area of activity and tell the story of how people remain at the heart of Simon Community.

Day by day, person-to-person, we tailor what we offer to what people need. We are here to provide consistent, friendly and informed support so that people can explore options and take 'the next step' towards a positive future. We offer support across a range of service delivery points; Street Outreach teams, Housing First initiatives, Floating Support, Information Hubs, Managed Alcohol Program (MAP), Supported Accommodations, Emergency Accommodation, Rapid Access Accommodation, and our own rented properties. These services are delivered across many local authorities within Glasgow, North Lanarkshire, Edinburgh and Perth.

We welcome people with a wide range of skills and experiences to our team. To make a difference, we need to work flexibly, with everyday leadership and a 'can-do' approach. We want to make it right and make it happen –not only for the people we support, but also for each other.

Our #OneTeam ethos is core to who we are, and it means caring for and supporting each other regardless of our role, service or location. Find out more about our services here.

Our Support Services

Job Purpose

The Support Worker role is to support and engage with people to manage and recover their mental health, in line with our trauma-informed approach. You will help people with safer substance use and assist them with the process when they choose to stop. You will assist our people to build a positive network of connections to enable them to gain and sustain their own housing.

As a Support Worker, you will provide work alongside people impacted by homelessness, addiction, mental health challenges and trauma. You will provide guidance and assistance to the people we support to achieve their goals of securing safe housing and accessing the necessary support to feel secure, manage their challenges and live an independent life free from harm or abuse.

Supported Accommodation services in North Lanarkshire operate on a 24-hour basis to ensure the safety and well-being of everyone we support. Continuous cover is provided through a rolling rota, and staff are expected to work flexibly across this rota, which includes day shifts, late shifts, waking night shifts. 2 of our services are covered by nightly sleepovers. This ensures that support is always available when needed. Staff play a key role in maintaining a safe and supportive environment, responding appropriately to incidents or emergencies, and providing reassurance and practical support at all times. This 24-hour model enables consistent, person-centred support, promotes stability within the service, and ensures that the needs of individuals are met both during the day and overnight, in line with safeguarding responsibilities and organisational policies.

The shift patterns are 5 days over 7, day shift 8-4, Late shift 1-9 Nightshift 9pm-8am sleepover 12pm-2pm the following day. Although you may be initially based at a service, you could be moved to another service to ensure we meet the needs of service delivery.

Job Summary

You will be passionate about supporting and changing expectations and experiences of people we support, many of whom have experienced significant trauma, exclusion and stigma.

As a Support Worker in homelessness services, you'll be instrumental in empowering individuals affected by homelessness, addiction, challenging mental health and trauma. You'll provide compassionate, person-centred support, guiding them towards securing safe and stable housing and developing tools to manage their challenges. Your role is vital in helping people access essential resources, build resilience, and ultimately live a life free from harm and abuse.

As part of our Team, you will be at the forefront of supporting people experiencing, or at risk of, homelessness. You will work collaboratively with partner agencies in a supportive environment. The role involves providing both practical and emotional support, helping individuals to secure accommodation, access benefits, and connect with a wide range of health, wellbeing, and advocacy services.

Our team builds strong professional relationships with local authorities, support providers, and other external partners to ensure our support is coordinated and effective. You will adopt a harm reduction approach, providing advice and Naloxone trained as needed.

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

If successful, you will be required to register with the Scottish Social Services Council within 3 months of your start date. After registration, there is a requirement to be qualified and to maintain professional learning, which we will support you to achieve.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
• Double pay for festive bank holidays
• Long service awards
• Fully funded SVQ3
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

About the Role:

The support we provide is always person-centred, trauma-informed and wellbeing focused. As an Intensive Support Worker working with East Ayrshire Council as part of our Housing First service, you’ll work in the community to provide a wide range of flexible intensive support to individuals to encourage independence to maintain and sustain a tenancy and adapt to community life.

Main Responsibilities:

This Intensive Support Worker role working in the Kilmarnock area combines settled housing with person-centred, strengths-based and flexible support. This Housing First role is outreach-based, working 35 hours per week on a rota, and will see the Intensive Support Worker providing support to individuals in their own tenancies. This role operates across Kilmarnock, with an office based at our Kilmarnock Bank Street service. The Intensive Support Worker will:

1. Provide intervention and a range of supports for new referrals and existing Supported People in their own tenancies.
2. To provide trauma-informed, person-centred, and wellbeing-focused support for people supported by Blue Triangle.
3. To support, review, monitor and evaluate through our SHARP monitoring tool to achieve a positive person-centered outcome for the people we work with in line with Blue Triangle’s statutory and legislative requirements.
4. To support people transitioning from supported accommodation into the local community or referred from other sources, helping them on their personal pathway towards a settled tenancy, building their tenancy and life management skills.

To find out more about being an Intensive Support Worker, click the link below:

Intensive Support Worker – Role Profile

About You:

• To join us, you need to have a genuine passion for helping people.
• Ideally, possess 1 year of experience of working with vulnerable people and challenging behaviour which can be from personal, voluntary and/or professional experience.
• Demonstrated commitment and ability to undertake care practice in accordance with Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate empathetically to people and recognise their right to choice and independence.
• Ability to work flexibly and as a lone worker.
• Able to use Microsoft or equivalent applications competently.
• Ideally hold an SVQ level 3 or above.

We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Managers you will be able to develop in your career.