About Harbour Homes

Harbour Homes is Leith and north Edinburgh’s biggest social landlord, providing thousands of affordable homes from Portobello to Granton and everywhere in between. We’ve been contributing to the regeneration of local areas since 1975, and it’s our mission to: ‘make a positive impact on people’s lives from our home in Leith by providing affordable homes and services, and helping to support resilient communities.’

About the role

This is a brilliant opportunity to join our Placemaking Team at Harbour Homes.

The primary purpose of this role is to ensure Harbour tenants are provided with opportunities to engage with Harbour in a meaningful and impactful way to support continuous improvement.

The role holder will be accountable for:

• Encouraging and supporting our Registered Social Landlord tenants to participate in, influence (individually or collectively) and scrutinise decisions taken by us which affect them
• Engaging with relevant management and staff to coordinate tenant participation, engagement and information gathering activities
• Raising awareness of the importance and impact of tenant participation among staff to support a culture of proactively seeking out, listening to and acting on tenants’ views and experiences to improve our services
• Identifying and implementing approaches which ensure that we meet and exceed regulatory requirements for tenant participation
• Encouraging our mid market rent tenants and other customers to get involved at an appropriate level

The role holder will be expected to contribute to effective team working and provide high quality customer service

About you

• Have experience of working in a role where engagement with customers to obtain business intelligence has been a key element of the role
• Have experience of building effective collaborative working relationships with customers and colleagues
• Have experience of engaging with hard-to-reach groups.
• Be Educated to a Scottish Credit and Qualifications Framework level 8 (HND level or equivalent) in a relevant subject or progressing towards full membership of a relevant recognised professional body

Disclosure

A basic disclosure check is required. This role is covered by the Rehabilitation of Offenders Act 1974.

We are looking for a motivated Housing Assistant to join our Tenancy Sustainment team.

About the Role

Albyn Housing Society is looking for a dedicated and knowledgeable Housing Assistant to join our team.

As a Housing Assistant you will be expected to deliver a high level of frontline customer services in all aspects of our day-to-day operation to ensure organisational aims, objectives and performance standards are met or exceeded in accordance with legislation, policy and procedures.

You will support Housing Officers in delivery of tenancy sustainment services to customers with a wide range of matters that impact on their ability to sustain their tenancy, such as benefits, energy, adaptations, mental health, substance misuse and isolation.

You will be required to operate in a function-based specialism but have excellent general all round housing management capabilities.

We are looking for professional, calm and confident individual who exemplifies the behaviours and values of Albyn Housing Group.

We’re looking for someone with…

• The ability to plan, prioritise and manage your time, workload and competing demands to exceed targets and meet deadlines.
• Experience of dealing with challenging situations with resilience, flexibility, and confidence in an appropriate manner.
• Experience of working in administration in a customer focused environment.
• Excellent communication and interpersonal skills – with the ability to adapt communication, both written and verbal dependent on purpose and needs of the audience.
• Good ICT and data input skills within bespoke and Microsoft 365 packages.

About Albyn Housing Society

Albyn Housing Society is a progressive organization with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values—Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do. As a Housing Assistant, you’ll play a crucial role in shaping the future of our property services while ensuring the safety and satisfaction of our tenants.

Alternative Job Titles you may have had are: Housing Administrator, Housing Coordinator, Tenant Support Assistant, Housing Options Assistant, Administrative Assistant.

What we are Offering:

We value our employees and offer many benefits including but not limited to:

• Hybrid working – ‘Hub, Home & Roam’
• Enhanced annual leave entitlement
• Development and training opportunities
• Flexible working hours
• Day one sick pay
• Employee benefit discount scheme
• Company pension scheme
• Access to an employee assistance program available 24/7
• Family friendly policies

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We are looking for a highly motivated Technical Officer to join our Technical Division. The Technical Officer will play a key role in delivering high-quality asset management and investment programmes across GWHA’s housing stock. The postholder will demonstrate strong technical and specialist knowledge to support the protection of property assets through the delivery of major works, cyclical maintenance, common fabric repairs and component replacement programmes.

Working collaboratively with colleagues, consultants, contractors and stakeholders, the successful candidate will assist with procurement and contract administration, maintaining comprehensive and accurate records, reporting and administrative systems. The role requires a commitment to enhanced customer service through the provision of quality advice, information and support to residents, owners and stakeholders, ensuring all works comply with relevant legislative, regulatory and health and safety requirements.

The successful individual will have demonstrable project delivery experience and risk, compliance awareness, professionalism and competence to reflect core responsibilities and scope of role.

Relevant professional experience is essential. A professional or vocational qualification, and understanding of property factoring services is desirable.

List of Key Tasks

• Support the delivery of planned, cyclical and ad hoc works programmes, including SHQS, EESSH and component replacement initiatives, as directed.
• Undertake property inspections to assess condition, compliance and investment need, contributing to asset management and investment planning, including associated day-to-day updates to/and reporting from asset management software, databases and mobile working solutions.
• Assist in procurement and contract administration activities, including:
  • Preparation of business case options appraisals, specifications and schedules of works
  • Supporting tender documentation and submission processes
  • Assisting with tender evaluation exercises
  • Supporting pre and post contract administration in line with GWHA procurement strategy.
• Undertake site visits to monitor works on site, attending contract meetings as required and escalating issues appropriately.
• Support the Senior Technical Officer / Technical Manager in contract management activities, ensuring contractor compliance with quality, cost, programme and health and safety requirements.
• Assess and support the management of contractor performance, reporting concerns, trends or risks.
• Liaise with tenants, residents, private owners and stakeholders regarding planned and live works, contributing to effective communication; complaint mitigation, and complaint handling.
• Represent GWHA at resident meetings and site based engagements where appropriate.
• Scrutinise invoices and valuations for accuracy and value for money prior to processing within delegated authority.
• Assist with risk assessments, compliance reporting and preparation of performance or governance reports.

For the full role profile please see our website.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

Post subject to satisfactory Disclosure Check.