In our temporary supported accommodations, the core purpose of this job is to support people who are experiencing homelessness, to build the skills and support networks they need to prepare them for independent living when they move into their own tenancy.

In our supported settled accommodations, the core purpose is to support people who have experienced homelessness and have complex needs, to give them a secure home for life in a supported environment.

The Dedicated Support Worker / Key Worker provides one-to-one, person-centred support to an individual who has allocated social work funding for specific identified tasks. This role focuses on delivering both practical and emotional support in line with the individual’s assessed needs, agreed outcomes, and personal goals. The post holder will promote choice, independence, dignity, inclusion within the community of the person’s choice, and encourage personal responsibility wherever possible. The post holder will be an effective team player in a challenging environment and establish and maintain positive professional relationships with a range of external services. The post holder will also maintain the building protocols such as, fire testing, reporting repairs, checking and reporting on equipment, preparing for PAT, daily cleaning duties and alerting the Service Lead to any concerns or issues arising.

The Shared Services Support worker will work across multiple services within one Registration, this may include working in both supported temporary accommodations and settled accommodations.

In our temporary supported accommodations, the core purpose of this job is to support people who are experiencing homelessness, to build the skills and support networks they need to prepare them for independent living when they move into their own tenancy.

In our supported settled accommodations, the core purpose is to support people who have experienced homelessness and have complex needs, to give them a secure home for life in a supported environment.

The Shared Services Support Worker will provide housing support, both practical and emotional support to residents using our service that promotes choice, inclusion in community of choice and encourages personal responsibility. To work with CEC and staff to support people to keep their tenancy, through ‘Letters of Support’ and positive move ons where possible. The Shared Services Support Worker will be an effective team player in a challenging environment and establish and maintain positive professional relationships with a range of external services. The Shared Services Support Worker will also maintain the building protocols such as, fire testing, reporting repairs, checking and reporting on equipment, preparing for PAT, daily cleaning duties and alerting the Service Lead to any concerns or issues arising.

In our temporary supported accommodations, the core purpose of this job is to support people who are experiencing homelessness, to build the skills and support networks they need to prepare them for independent living when they move into their own tenancy.

In our supported settled accommodations, the core purpose is to support people who have experienced homelessness and have complex needs, to give them a secure home for life in a supported environment.

The Night Concierge will work with the people we support to provide positive, and emotional support that promotes choice and encourages personal responsibility. To maintain a clean environment for all.

About LGBT Health and Wellbeing

LGBT Health and Wellbeing was established in 2003 to improve the health and wellbeing of LGBTQ+ people across Scotland.

We are a national charity providing support services and community spaces that help people stay well, reduce isolation, and feel more connected.

We are recognised as a trusted and credible voice on LGBTQ+ health and wellbeing, particularly in areas such as mental health, trans wellbeing, and the experiences of LGBTQ+ elders.

At the heart of our work is a simple aim: a Scotland where LGBTQ+ people thrive, no matter who we are

You can read more about our work and impact in our latest Impact Report.

The Role

This role will lead the re-design, development, and delivery of our national phone support services. The postholder will oversee day-to-day delivery while also helping shape the next phase of the service’s development, with a strong focus on building and strengthening a sustainable volunteer-led model.

LGBT+ Helpline Scotland and our telefriending service provide vital emotional support, information, connection and reassurance to LGBTQ+ people across Scotland. For many people, these services are a lifeline, offering a safe space to talk openly, reduce isolation, and access support that understands LGBTQ+ lives and experiences.

The role combines operational coordination, volunteer development and service transformation. Alongside supporting the delivery of high-quality emotional support, the coordinator will help strengthen systems, processes, training, volunteer structures and community pathways to ensure the service remains responsive, safe and sustainable for the future.

About You

This is an opportunity for someone who is compassionate, organised and values-driven to help shape an essential national LGBTQ+ service at an important moment in its history.