East Lothian Foodbank Service Co-ordinator
- Part time
- £26,226 pro-rata
- On site: Tranent
- Closing 29th May 2026
- Advertised from 1st May 2026
- Permanent. 30 hours per week - Monday to Friday.
Role
This is a fantastic opportunity for a motivated and positive individual to help people using our foodbank to access our emergency food provision. The Service Co-ordinator is at the frontline of our crisis service. As the first point of contact for our service users and referral partners you must be a confident communicator who can work well managing multiple tasks in an extremely busy environment.
Duties will include processing requests for emergency food support received via phone, email and online. You will be taking care of day-to-day contacts and building relationships with partners, service users with regards to our crisis service.
Key responsibilities:
The Service Co-ordinator will:
- Manage referrals for all food bank parcels from agencies and partners via telephone and email
- Act as the main point of contact for service users. Gather any special requests, or information relating to specific needs so volunteers can tailor parcels accordingly
- Signpost service users to other support services, as appropriate
- Plan and co-ordinate daily deliveries including organising drivers, notifying service users and scheduling routes
- Collate all referral paperwork so data can be logged efficiently and in compliance with Trussell guidelines
- Liaise with referral agencies to help resolve any issues as they arise
- Onboard new referral partners
- Maintain and create records on our data collection system relating to referrals
- Collate articles and issue a regular newsletter for our referral partners
- Ensure referral partner contact information and user data is reviewed and updated regularly (usually on a quarterly basis)
- Bringing to the attention of your line manager any safeguarding concerns regarding the day-to-day referrals
- Undertake any other duties that may be reasonably expected to fulfil the role
About you
To succeed in this role, you must have the following skills and experience:
- Experience of engaging with and supporting partnership work with other organisations
- Ability to work as part of a team and on own initiative
- Excellent communication skills
- Experience in handling difficult conversations
- A willingness to work flexible hours
- Understanding of confidentiality practices and GDPR guidelines
- Ability to work to tight timescales under pressure
- Ability to multitask
- Demonstrable professionalism
- A positive and proactive team-player actively contributing to a strong and committed staff and volunteer team
- Demonstratable empathy, non-judgemental, and committed to always preserving the dignity of clients and in every interaction
- As an emergency food service, you may be dealing with people who are often in distress so the ability to deal with people sensitively and with compassion is required
Key Competencies
- Highly organised and self-motivated
- Adaptable and proactive
- Good IT skills – including google suite and office packages/excel
- Committed to the values and mission of East Lothian Foodbank
Reporting to: Operations Manager.
Benefits
- Accredited real Living Wage Employer offering competitive salary
- Annual leave: 32 days including 9 bank holidays (pro rata)
- Pension: ELFB is a member of the NEST Pension Scheme. The successful candidate would be enrolled within the pension scheme 3 months from the joining date. Further information about Employer Pension obligations can be found at nestpensions.org.uk/schemeweb/nest/aboutnest/pensions-are-changing/auto-enrolment.html
- Employee assistance programme - the successful candidate will be enrolled into our assistance programme provided by Hospital Saturday Fund on completion of probation. This gives access to a range of employee welfare, mental health and financial support. Including money towards specific private health treatments and access to a range of discounts through Perk Box.
- Business travel: 45p per mile paid for business travel
- Financial contribution to activities that support your health and wellbeing
Application notes
Application deadline: 29th of May 2026*
Interview date: It is anticipated that interviews will be held week commencing 8th of June*
Interview location: In person, Tranent.
*We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.
Please submit your CV of no more than 2 sides of A4 to joinourteam@eastlothian.foodbank.org.uk along with a cover letter telling us why you are interested in this role and why you are a suitable candidate.
As part of our recruitment process there will also be a short practical assessment that forms part of the interview.
In line with our Recruitment and Selection Policy this role will be subject to a Disclosure Scotland check.
About East Lothian Foodbank
East Lothian Foodbank provides food and emergency daily essentials to local people who are experiencing hardship in East Lothian. Alongside the provision of emergency food parcels and essentials, we offer a money advice service and practical support to individuals and families who use our service. In addition to this, we work with partners and local community to influence policy towards ending poverty in East Lothian.
As an independent Scottish charity, we are fortunate to also be part of a nationwide network of foodbanks, supported by Trussell, working together to ensure no one in the UK needs a food bank to survive.
Changes have secured funding from the National Lottery Fairer Lives Community Fund to continue delivering ‘Well Connected’ a befriending programme supporting positive mental health and wellbeing to those most isolated in our community. The befriending coordinator will be responsible for all aspects of the project (alongside their job share), from assessment and delivery to evaluation. The postholder will train and manage volunteers, work with other staff at the charity and host an East Lothian Befriending Network to share best practice.
We are seeking an enthusiastic, skilled and highly motivated candidate who is confident working with a high degree of autonomy in continuing this project and ensuring it’s success. This is a part time job share role. 16 hours to be worked Monday (afternoon/evening) and Wednesday daytime (ideally).
Changes Equalities statement:
“Changes strive to ensure fair and inclusive services which celebrate and value the diversity of the community of East Lothian. Changes welcome opportunities to improve equality, diversity and inclusion within the organisation and we will continue to review our progress and champion equalities.”
About Changes
Changes believes in positive mental health and wellbeing for everyone. As a charity in East Lothian, Changes is here to help the community achieve and maintain positive mental health and wellbeing by providing a wide range of services and activities including 1-1 therapy, support groups and courses, healthy living activities, training, and volunteering opportunities.
Services are free and open to everyone over the age of 18 living, or registered with a GP, in East Lothian. Changes provides support for a wide range of challenges including stress, panic, low mood, low self-esteem, anxiety, worry, depression, and negative thinking. Activities are friendly, welcoming, and inclusive and offer opportunities to meet new people, get active and get involved in the local community.
Our Vision:
Our vision is that everyone in East Lothian enjoys positive mental health and wellbeing.
Our Mission:
Changes have grown from within the community to enable people to achieve and maintain good mental health and wellbeing through:
- Support groups and courses
- Therapy from experienced therapists
- Physical wellbeing activities
- Training our community to support others
Our Values:
Compassion – We treat our work, our community, our partners and each other with warmth, respect and compassion.
Welcoming – We offer a warm, friendly and supportive welcome to everyone. We know it’s not always easy to ask for help but we’re here to support you.
Community – We are an inclusive community which celebrates and values the diversity of East Lothian and everyone living there.
Forth Valley Mentor Services Coordinator
- Full time
- £26,780
- Hybrid: working from home with occasional travel across Forth Valley
- Closing 8th May 2026
We are looking for a Mentor Services Coordinator to support our volunteer mentors across Forth Valley.
About the role
Our Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person. The Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise training, organise PVG checks and make the process as smooth and supported as possible.
Key responsibilities:
- Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person.
- Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey
- Deliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.
About you
- Customer service experience
- Based in Forth Valley
- Experience of or strong interest in working or volunteering in the charity or third sector
- An understanding of young people and educational settings
- People person with excellent communication and listening skills and empathy
- Well organised with great administrative skills and attention to detail
- Excellent desktop and database skills
About us
MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.
Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.
Our vision:MCR Pathways will work until every young person has someone to help them find their way.
You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.
Benefits include:30 days annual leave in first year rising to 35 days from 2nd year of employment, 7% Employer Pension Contribution, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Employee Assistance Programme, Life Assurance – 4 x salary.
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Lead the continued successful development and delivery of the RNID Near You community service across the NHS Lothian area, supporting local communities through drop‑in sessions offering:
- Practical hearing aid support
- Information on hearing loss and tinnitus
- Hearing checks
You will be responsible for co-ordinating around 20 drop-in services and be able to recruit, train and manage a team of up to 40 volunteers to deliver the service across your area. You will have responsibility for the set up and running of these clinics and have good local knowledge of your area in order to seek new opportunities for delivery of our RNID Near you services.
We are looking to appoint a motivated person with a keen interest in supporting people with their hearing loss. While you will be home based, there will be some travel to venues where we will provide drop-in clinics in community settings.
You want to make a difference in people’s lives and love to interact with various audiences, including volunteers, health & care professionals and service users. You have experience managing events, your own workload and are able to work evenings/ weekends if required. You are able to physically assist clients with hearing aids sensitively, giving clear guidance and taking into account individual wishes and health needs.
You are ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Outlook, Excel, Word.
No essential qualifications but a good standard of written English and attention to detail is a requirement.
We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.
We work with our communities and partners across industry, government, charity, education and more to change life for the better.
RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.
We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.
Relationship Manager (East of Scotland)
- Full time
- £35,000
- Remote: Home-based with regular travel across the East of Scotland.
- Closing 18th May 2026
Are you passionate about supporting people to turn their ideas into impactful, sustainable enterprises? Do you thrive on building relationships and helping others overcome challenges? If so, we’d love to hear from you.
Firstport is Scotland’s agency for start-up social entrepreneurs. We are looking for a Relationship Manager to help strengthen our regional presence and ensure individuals and communities can access high‑quality, people-centred support to explore, test and grow social enterprise ideas. This role is central to how Firstport shows up across the East of Scotland, from Dundee to the Borders. You will spend time meeting people in their own communities, representing Firstport, building trusted relationships, and ensuring our programmes remain visible, accessible and responsive to local needs.
About you
We’re looking for someone with excellent communication skills, particularly in face‑to‑face and community‑based settings. You will be confident engaging with and supporting people from diverse backgrounds, with a strong understanding of the issues affecting communities across the East of Scotland.
The ideal candidate will combine strong relationship‑building skills with sound judgement and effective decision‑making. Experience of assessing funding applications or similar processes is highly desirable, alongside a genuine passion for social enterprise and making a real difference at a grassroots level.
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