About Glasgow North West CAB

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981. Each year we support over 5,000 people with over 18k pieces of advice, securing £3.5million for our community. Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice that changes lives and helps them affect positive change in their lives and the lives of those around them.

Staff benefit from access to a cycle to work scheme, blended working and a commitment to personal development.

GNWCAB Values

• Kindness and Compassion: We care about people. We treat them with empathy, respect and understanding and listen without judgement.

• Authenticity and Honesty: Our word is our bond. We are honest, we will set realistic expectations and will do what we say we will do.

• Committed and determined: We are committed to take time to fully understand every issue, no matter how complex, and work determinedly and patiently towards the most effective solution for each individual.

• Trust and Integrity: We create safe and respectful spaces where people feel secure to share openly, enabling us to provide the most effective support.

• Welcoming and Passionate: We create a calm and supportive environment that breaks down barriers and builds trust. We approach every interaction with enthusiasm, giving our best to ensure people feel comfortable, valued, and confident to seek our help.

• Listening: We listen with patience and respect, without interruption, creating an inclusive and positive environment. We remain attentive to both what is said and what is unspoken, ensuring people feel truly heard and understood.

Role Purpose

We are recruiting an Advice Services Manager who is responsible for the day-to-day delivery and quality of advice services across a portfolio of funded projects, working closely with the Operations Team, paid and voluntary advisers.

The post-holder will line manage a team of paid advisers, alongside supporting volunteer advisers, ensuring services are well-organised, responsive, and delivered to a consistently high standard in line with Citizens Advice requirements and funder expectations.

This is a hands-on role, combining team leadership, supervision, case checking, and project coordination. The post-holder will use their experience of the advice sector, including welfare rights, to support advisers and maintain the quality and consistency of advice across the service.

Are you a changemaker? Do you want to make a tangible difference to organisations up and down the country working at the grass roots of their communities? Then come and join our team in our newly created role of Business Services Assistant!

Impact Funding Partners is Scotland’s pioneering relationship fund manager, with a hugely positive reputation across the country.

As a charity, we have managed impact funds for more than 40 years, acting as a relationship funder to maximise positive outcomes for the funds we manage. Since our inception in 1982 we have managed over 76 funds, with more than £182.6 million distributed to good cause projects. We work with the private, public and third sectors and with individual donors to create a positive environmental, social and economic impact in communities. And we are a relationship funder and consultancy, applying our expertise across fund design and management, social impact and evaluation and strategic advice to generate the greatest impact.

We’re looking for a dynamic, enthusiastic person who wants to use their skills, drive, and experience to help create a fairer future; and we are looking for someone with the following Behaviour Competencies:

• Aligned to Impact Funding Partners’ values
• Proactive and solutions-focused
• Calm under pressure
• Collaborative and supportive
• Committed to continuous improvement
• Strong sense of integrity and accountability

Our benefits

• Open to flexible and hybrid working
• Modern office in central Glasgow, less than 10 minutes’ walk from Queen Street station
• Staff wellbeing programme
• 3 volunteering days a year
• Workplace Pension Scheme - employer 6%, employee 4%
• We Care Benefits, Canada Life (after 6-month probation)
• Canada Life Assurance (up to 4 x annual salary)

Equality, Diversity and Inclusion

Impact Funding Partners is committed to equality of opportunity and to creating an inclusive working environment. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the minimum criteria.

About Glasgow North West CAB

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981. Each year we support over 5,000 people with over 18k pieces of advice, securing £3.5million for our community. Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice that changes lives and helps them affect positive change in their lives and the lives of those around them.

Staff benefit from access to a cycle to work scheme, blended working and a commitment to personal development.

GNWCAB Values

Kindness and Compassion: We care about people. We treat them with empathy, respect and understanding and listen without judgement.

Authenticity and Honesty: Our word is our bond. We are honest, we will set realistic expectations and will do what we say we will do.

Committed and determined: We are committed to take time to fully understand every issue, no matter how complex, and work determinedly and patiently towards the most effective solution for each individual.

Trust and Integrity: We create safe and respectful spaces where people feel secure to share openly, enabling us to provide the most effective support.

Welcoming and Passionate: We create a calm and supportive environment that breaks down barriers and builds trust. We approach every interaction with enthusiasm, giving our best to ensure people feel comfortable, valued, and confident to seek our help.

Listening: We listen with patience and respect, without interruption, creating an inclusive and positive environment. We remain attentive to both what is said and what is unspoken, ensuring people feel truly heard and understood.

Role Purpose

The Session Supervisor is the main operational lead for our drop-in and scheduled advice sessions. They ensure the smooth running of advice services, supporting advisers (paid and volunteer) in the delivery of high quality advice, handling difficult client interactions, and maintaining the flow and capacity of casework.

The role involves second-tier supervision, case checking, practical and emotional support, and on-the-ground problem solving. The post holder ensures that cases are followed up appropriately, escalates complex issues to managers, and helps maintain efficient and responsive service delivery. Occasionally, the post holder may provide direct advice to clients.

GNWCAB’s Board of Directors are looking for four new Directors to work alongside other board members to oversee and support our Chief Executive and our dynamic team of staff and volunteers. Later this year, we will be moving premises and we are seeking to expand our Board to support this process and our onward development. At this important point in our journey, we are seeking Directors who can bring different perspectives to help the Bureau achieve its plans for the future and provide the most relevant and accessible advice services possible.

The Board is currently made up of seven Directors, each offering a different skillset that can support the governance needs and development aims of the organisation. We welcome applications from anyone who feels passionate about our work, regardless of professional background.

The Board has identified an upcoming skills gap related to third sector fundraising and governance, and we hope to fill one of the four roles with someone who has experience of this kind. We would encourage applicants with this background to also consider joining our Finance, Risk, and Audit Committee (FRAC).

For the remaining three roles, we encourage candidates of all kinds, particularly those with strong knowledge of and connections to north west Glasgow. Most important to us is finding candidates who fit our values and our organisation. We are looking for people who are approachable, transparent, team players, positive influencers and who are willing to contribute to debate.

GNWCAB’s staff team, volunteers and clients come from a diverse range of backgrounds, and widening access and inclusion is central to our mission and our values. We want our Board to be representative of our local community and so would welcome approaches from people who live locally or have lived experience of issues facing our clients. We encourage applications from groups that are under-represented on charity boards, particularly people from Black, Asian, or other minority ethnic communities, as well as young and Disabled people.

We happily welcome applications from people who have not been senior volunteers or sat on a board before. GNWCAB is committed to the on-going development of our staff and volunteers and we provide opportunities for training and engagement across the organisation on a regular basis. As a new Director, you will be fully inducted and offered training tailored to your level of experience that would support your development in the role.