Are you a proactive and people-focused leader with a passion for delivering high-quality property management services?

We’re looking for a Property Team Leader based in our Glasgow Office to ensure excellence, compliance, and real value for our customers.

About the Role:

Reporting to the Service Manager - Property and leading a team of two Property Officers and one Property Co-Ordinator, you will be responsible for delivering our property management plan to the highest standard.

This includes assisting the Service Manager with the development and management of the Property Team to ensure that Blackwood’s homes are safe, warm, energy efficient and meet the associations asset strategy while maintaining strong performance outcomes and an excellent tenant experience.

Key Responsibilities:

• Lead and manage the delivery of planned, cyclical, and adaptation programmes.
• Provide day-to-day management and leadership to the Property Team.
• Maintain strong collaboration with the Repairs Team Leader and Compliance Manager to deliver seamless service.
• Ensure quality control through regular monitoring of contractor performance and reporting on KPIs.
• Manage budgets, grant claims, and ensure accurate financial records.
• Drive continuous improvement in asset management strategy and service delivery.
• Promote a culture of shared responsibility, accountability, and customer satisfaction.

What We’re Looking For:

• Proven experience in asset management, property services, or housing maintenance.
• Strong leadership and line management experience.
• Knowledge of health and safety legislation, CDM regulations, and compliance best practices.
• Excellent communication and stakeholder engagement skills.
• A commitment to delivering value-for-money services and enhancing customer experience.

Why Join Us?

Blackwood offers a range of employee benefits, including:

• Comprehensive induction and personal development opportunities
• Company sick pay scheme on completion of probationary period
• 34 days’ holiday per annum, pro rata for part-time hours
• Company pension scheme and Death in Service Benefit
• Access to our Employee Assistance Programme Help@hand

All successful candidates will be required to become a PVG scheme member.

We ask that all applicants read the Job Pack (attached to the advert) Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post.

Note to interested applicants:

SPONSORSHIP IS NOT CURRENTLY AVAILABLE AT BLACKWOOD

About Hanover

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our strategic aims are to have Happy Customers, Desirable Homes and a Resilient Organisation.

This is an exciting time to join Hanover. We are continuing to invest in our people, strengthen our culture and modernise how we work. We are also proud to be finalists in the Employer of the Year Award at the Cherries Awards – recognition of our commitment to creating a great place to work.

About the Role

We are delighted to be recruiting for a People Partner who shares our passion for delivering a first-class people service and expert advice to our managers and employees.

This is a fantastic opportunity to join us at a time of growth, transformation and ambition within Hanover. As a People Partner you will play a key role in shaping the future of our people agenda and helping us deliver an exceptional employee experience.

As a People Partner, you will work in a fast-paced environment providing professional support and advice across a broad range of people matters. You will be a trusted partner to managers by helping them navigate challenges, build capability and deliver excellent customer service through their teams.

Our People Partner's have the opportunity to lead and take part in our exciting strategic projects, including the implementation of our new HR system. Your role will involve leading projects, working groups and driving change that will have a lasting impact across the organisation.

The successful candidate will also be a key member of our People and Engagement Strategy Programme Board, helping to shape, influence and deliver priorities that support Hanover’s long-term success.

This is a hybrid role with a minimum of two days per week in an office location in Elgin, Edinburgh or Glasgow.

About You

We are looking for someone who is confident, resilient and thrives in a busy, evolving environment. You will bring strong employee relations experience, sound judgement and the ability to build trusted relationships at all levels.

The key requirements for this role include:

• SCQF Level 8 or equivalent qualification.
• Demonstrable experience of managing and advising on a broad range of complex employee relations issues.
• Experience of reviewing, developing and improving policies, procedures and working practices.
• Experience of leading or supporting change projects and delivering successful outcomes.
• Experience of producing data, insights and reports to identify trends and implement improvements.
• Up-to-date knowledge and understanding of employment law, compliance and best practice.
• Excellent verbal and written communication skills, with strong attention to detail.
• Ability to influence and build effective relationships with employees and managers at all levels.
• Strong time management skills with the ability to manage competing priorities.
• Excellent organisational, analytical and problem-solving skills.
• Resilient, adaptable and able to perform well in a fast-paced environment.

What We Offer:

Hanover offers a supportive and friendly environment where our people are valued and appreciated. We are a Scottish Living Wage employer as well as being a Gold IIP and IIP Gold for Wellbeing and Young Person’s Guarantee employer. Your hard work and drive to succeed are rewarded through:

• Competitive salary and pension options.
• Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline.
• Employee counselling service upon assessment.
• Access to our Hanover Perks platform which includes high street discounts and health cash plan.
• Cycle to work scheme.
• Tech Scheme.
• Family friendly policies.
• Payment of PVG or Disclosure (where applicable)

This is an exciting time to join Blackwood Housing Association as we create new team leader roles to deliver on our ambitious strategic direction, focused on delivering even better outcomes for our tenants and communities across Scotland. We’re looking for Team Leaders who are energised by change and motivated by purpose - leaders who want to help shape the future of customer services.

You’ll play a key role in leading teams through transformation, embedding new ways of working, and translating our strategic ambitions into real, day‑to‑day improvements for the people we serve. With opportunities to influence service development, support staff to thrive, and contribute to an organisation that is evolving and growing, this is a chance to build a leadership career that genuinely makes a difference.

Key Responsibilities

• Lead, motivate, and support a team delivering front-line customer service

• Supervise day-to-day operations, ensuring KPIs and service standards are consistently met

• Oversee incoming and outgoing communications including calls, emails, and case management

• Handle Stage 1 complaints and support investigations into more complex cases

• Build strong working relationships with internal teams and external partners

• Act as a first point of contact across a wide range of housing services, including repairs, rent, allocations, and general enquiries

• Deliver training, coaching, and one-to-one performance reviews for team members

• Contribute to continuous improvement of customer service processes and procedures

• Support organisational initiatives and policy development

What We’re Looking For

• Proven experience in a customer service leadership or supervisory role

• Strong communication and interpersonal skills

• Ability to manage multiple priorities in a busy environment

• Experience handling complaints and resolving customer issues effectively

• A proactive approach to problem-solving and service improvement

• Passion for delivering excellent customer experiences

Why Join Us?

At Blackwood, we are committed to making a difference in people’s lives. You’ll be part of a supportive organisation that values innovation, collaboration, and continuous improvement.

We offer:

• Competitive salary

• Opportunities for professional development

• A supportive and inclusive working environment

• The chance to make a real impact in the community

Our employee benefits

• Access to Health and Wellbeing resources such as, 24 hour GP service, physiotherapy, 24/7 Employee Assistance Program and in-house Mental Health First Aiders

• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums

• Discounts at major online and High Street retailers

This is an exciting time to join Blackwood Housing Association as we create new team leader roles to deliver on our ambitious strategic direction, focused on delivering even better outcomes for our tenants and communities across Scotland. We’re looking for Team Leaders who are energised by change and motivated by purpose - leaders who want to help shape the future of housing services.

You’ll play a key role in leading teams through transformation, embedding new ways of working, and translating our strategic ambitions into real, day‑to‑day improvements for the people we serve. With opportunities to influence service development, support staff to thrive, and contribute to an organisation that is evolving and growing, this is a chance to build a leadership career that genuinely makes a difference.

What You’ll Be Doing

As a Housing Officer Team Leader, you will:

• Lead and support a team to deliver excellent, customer-focused housing services

• Ensure day-to-day operations comply with policies, procedures, and regulatory standards

• Drive performance across key areas such as tenancy sustainment, customer engagement, and void management

• Promote best practice and maintain up-to-date knowledge of housing legislation and professional standards

• Oversee accurate data management, reporting, and audit trail processes

• Support and supervise site-based staff alongside the wider management team

• Attend meetings across office locations as required

What We’re Looking For

We’re seeking someone who is:

• An experienced housing professional with strong knowledge of housing legislation and regulation

• A confident leader with the ability to motivate, coach, and develop a team

• Highly organised, with strong decision-making and problem-solving skills

• Committed to delivering excellent customer service and continuous improvement

• Comfortable working across multiple sites and collaborating with a range of stakeholders

Why Join Us?

• Opportunity to lead and shape high-quality housing services

• Work within a supportive and forward-thinking organisation

• Make a meaningful impact in communities across Scotland

• Ongoing professional development and career progression opportunities

Our employee benefits

• Access to Health and Wellbeing resources such as, 24 hour GP service, physiotherapy, 24/7 Employee Assistance Program and in-house Mental Health First Aiders

• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums

• Discounts at major online and High Street retailers