This established post involves key responsibilities within our small and dynamic team. The Finance Lead will manage the day-to-day financial systems, payroll, and liaising with our accountant on a regular basis to prepare and monitor budgets and accounts.

The successful candidate will be experienced, flexible, well organised, and able to show initiative. They will be enthusiastic about our work nurturing the health and wellbeing of children through song, and the Fischy Music values of positivity, respect, diversity, humour, and equality.

This role is based at the Fischy Music office in Edinburgh, with a half-day attendance required at the office on Mondays, and flexibility around additional hours/days.

We are interested to hear from anyone with:

• Excellent communication and interpersonal skills, with the ability to develop relationships with team members and experienced in delivering excellent customer service.
• Strong IT skills with willingness to learn new systems, develop and implement new procedures, and propose solutions for problems. Key systems include Stripe, Xero, Umbraco and Shopify (training will be provided where needed).
• Attention to detail, delivering accurate, reliable and timely outputs
• Strong organisational skills with the ability to plan and organise work to tight deadlines
• Relevant professional qualifications and/or at least two years’ experience in a related role.

Organisation Profile

Fischy Music has been nurturing the wellbeing of children across the UK and beyond for over 27 years: giving children an opportunity to explore and express a range of emotions through singing and songwriting. We also provide training and resources for adults who work with and care for children. We are nationally and internationally recognised as being effective in supporting children through our songs, resources, and direct work with children and adults. Our founder Stephen Fischbacher has been awarded an MBE for Services to Mental Health.

We are an equal opportunities employer. Though Fischy Music is rooted in the Christian faith, our primary commitment is the inclusion of all people regardless of background, outlook or belief, and this extends to our staff team as well as our creative output.

Fischy Music operates a Defined Contribution pension scheme for staff and offers 35 days’ annual leave (pro rata).

This is an exciting time to join Blackwood Housing Association as we create new team leader roles to deliver on our ambitious strategic direction, focused on delivering even better outcomes for our tenants and communities across Scotland. We’re looking for Team Leaders who are energised by change and motivated by purpose - leaders who want to help shape the future of customer services.

You’ll play a key role in leading teams through transformation, embedding new ways of working, and translating our strategic ambitions into real, day‑to‑day improvements for the people we serve. With opportunities to influence service development, support staff to thrive, and contribute to an organisation that is evolving and growing, this is a chance to build a leadership career that genuinely makes a difference.

Key Responsibilities

• Lead, motivate, and support a team delivering front-line customer service

• Supervise day-to-day operations, ensuring KPIs and service standards are consistently met

• Oversee incoming and outgoing communications including calls, emails, and case management

• Handle Stage 1 complaints and support investigations into more complex cases

• Build strong working relationships with internal teams and external partners

• Act as a first point of contact across a wide range of housing services, including repairs, rent, allocations, and general enquiries

• Deliver training, coaching, and one-to-one performance reviews for team members

• Contribute to continuous improvement of customer service processes and procedures

• Support organisational initiatives and policy development

What We’re Looking For

• Proven experience in a customer service leadership or supervisory role

• Strong communication and interpersonal skills

• Ability to manage multiple priorities in a busy environment

• Experience handling complaints and resolving customer issues effectively

• A proactive approach to problem-solving and service improvement

• Passion for delivering excellent customer experiences

Why Join Us?

At Blackwood, we are committed to making a difference in people’s lives. You’ll be part of a supportive organisation that values innovation, collaboration, and continuous improvement.

We offer:

• Competitive salary

• Opportunities for professional development

• A supportive and inclusive working environment

• The chance to make a real impact in the community

Our employee benefits

• Access to Health and Wellbeing resources such as, 24 hour GP service, physiotherapy, 24/7 Employee Assistance Program and in-house Mental Health First Aiders

• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums

• Discounts at major online and High Street retailers

About us

We are Young Scot, Scotland’s national youth information and citizenship agency. We’re a constant in the lives of young people, woven into the very fabric of growing up in Scotland. We’ve been delivering direct services for over 40 years to ensure that all young people in Scotland are connected to information, opportunities and experiences that support them to live happy and fulfilling lives.

Young Scot is a nationally trusted brand with deep reach, strong partnerships and unique assets - including data, insight, participation expertise and access to young people across Scotland. More than 880,000 young people have a Young Scot National Entitlement Card, with more than 160,000 of them signed up as Young Scot members. Last year our young.scot site had almost 1.7million visits, and well over 1000 locations across Scotland offer Young Scot perks and discounts.

The role

The Finance Manager will be responsible for managing the overall finance function of Young Scot. You will have strong background knowledge and experience in similar roles and an appropriate accountancy qualification. This role is an exciting chance to have overall responsibility for the dynamic financial and accounting elements of a values-based charity committed to supporting young people to thrive.

What you’ll be doing from day-to-day

• Leading and delivering the finance function of the organisation, including financial management, controls, audit and strategies to ensure we are meeting our own standards as well as regulatory/reporting obligations.
• Providing financial advice and support to the CEO, Deputy CEO and others on annual budget preparations and wider business development.
• Leading on month-end process and production of monthly reports, management accounts, cashflow and financial analysis.
• Managing the monthly Payroll and all regulatory requirements for HMRC.
• Preparing quarterly financial reports for Young Scot Board and attending Board meetings as required.
• Preparing and submitting quarterly VAT returns.
• Monitoring cashflow through the management of debt collection and credit control for the organisations.
• Preparing annual accounts for audit and leading the audit process, including liaising with auditors to produce annual statutory accounts.
• Meeting regularly with budget holders, ensuring accurate and timely information is made available to them.
• Providing finance training, as required, to staff and Trustees.
• Managing external stakeholder relationships for Young Scot, as appropriate.
• Be able to line manage any future Finance Assistant posts appointed.
• Any other duties as required by the CEO/Senior Leadership Team

A great candidate will have a mix of these skills and experiences

• Recognised relevant accounting qualification such as ACCA, CIMA, ACA, CIPA.
• Previous experience, good knowledge and understanding of accounting packages, specifically Xero.
• Previous experience and/or excellent understanding of a successful finance function within a not-for-profit organisation - from basic processing to producing annual accounts and high-level reports.
• Good knowledge and understanding of operating at a strategic level.
• An understanding of Charity Financial Regulations (preferred).
• Good knowledge and understanding of VAT.
• Good communication skills, both orally and in writing.
• Proven ability of the management of staff/support and supervision.
• Effective organisational and analytical skills.
• Excellent negotiation skills.
• A demonstrable connection and belief in the values of Young Scot.