As a Specialist Project Worker with Community Contacts, you’ll play a key role in helping people live well in their
own homes and communities through Self-Directed Support (SDS).
You’ll support people to understand their options, make informed choices, and have greater control over how their
care and support are arranged. Every conversation you have can make a meaningful difference to someone
navigating complex systems and life-changing decisions.
This is a rewarding opportunity to empower people to live the life they choose, with the right support around
them.
This is a home-based role supporting people across Inverness, Nairn & Ardersier, Badenoch &
Strathspey, and Caithness & Sutherland. While much of the support is delivered remotely, you’ll
build strong local connections and understanding within your community.
About Us
Community Contacts is an independent Carr Gomm project offering impartial advice, information, and support to people
navigating Self-Directed Support (SDS) across Argyll & Bute and Highland.
Since 2013, we’ve supported more than 100,000 people with information, advice, and guidance around Self-Directed
Support (SDS), empowering people to understand their rights, identify what matters most to them, and achieve
positive outcomes in their daily lives.
Self-Directed Support (SDS) gives people choice and control over how their care and support are arranged, helping
them live more independently and in ways that work best for them.
Community Contacts — a helping hand with Self-Directed Support (SDS).
Who We Are Looking For
We’re looking for someone who is compassionate, organised, and motivated by helping people achieve better outcomes
through Self-Directed Support (SDS).
You are a skilled communicator who listens carefully, asks thoughtful questions, and speaks clearly with people who
may have different levels of understanding or may be in distress. You build positive, respectful relationships
with people of all ages, backgrounds, and support needs, creating trust in every interaction.
You’ll work independently while building positive partnerships with local authority teams, health and social care
services, and third-sector organisations across Highland communities.
You have strong administrative and organisational skills, are confident using digital systems, and can balance
competing priorities while maintaining accurate records and reporting.
In this role, you will:
- Support people to understand and navigate Self-Directed Support (SDS), helping them identify goals, choices, and
support options
- Build local partnerships and promote Community Contacts across Highland
communities
- Deliver flexible remote support by phone, email, post, and video call
- Use creativity
and problem-solving to help people overcome barriers
Impact You Can Make
“I was at a point I didn’t know where to turn..and I thought I’ll go in and ask for advice, I need some help here, I
don’t know where to go or what to do. It was the best thing I could have done.” Neila, supported by Community
Contacts
This role is about more than providing information, it’s about helping people feel heard, informed, and in control of
their lives.
Every day, you’ll support people to make choices that help them live safely and well in their own homes and
communities. Through SDS, you’ll empower people to shape support around what matters most to them.
Whether someone needs reassurance, guidance through complex systems, or help understanding their options, your
support can make a lasting difference.
Why Join Us
You will be part of a supportive, forward-thinking
organisation that invests in its people. You will have opportunities to shape how work is done through
specialist working groups and the Futures innovation programme, within an organisation that proudly holds the
LGBT Charter for inclusion.
You will also receive:
- 35 days holiday per year, rising to 40 days with service
- Enhanced maternity, paternity, adoption, and sick leave
- A Defined Contribution pension scheme, with incremental employer contributions
- Access to the Carr Gomm App ,including free physiotherapy, health coaching, and counselling
- A free Blue Light Card ,giving access to thousands of discounts
- Credit union membership
- Cycle to Work scheme, and more!