Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

With one of our key priorities focusing on service excellence, we launched our new Front-Line Services Team in 2024, set up to enhance the customer service experience and support the delivery of our new response repairs service.

We are looking for two motivated customer services minded individuals to join the team.

The Services Assistants are responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, supporting completion of housing applications, arranging, and attending home visits and initial front line complaint resolution.

The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting.

Experience in a similar role would be advantageous as would completion of CIH (Chartered Institute of Housing) Level 3 but this is not essential.

We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help progress your career in housing!

Key Tasks

1. Front-line customer service role and contact for enquiries in relation to housing management, tenancy, allocations and repairs services including Right to Repair and Insurance claims.

2. Liaise with external stakeholders as required to ensure effective service delivery.

3. Routinely pursuing outstanding work orders to completion including associated administration and invoice approval within delegated authority levels.

4. Providing a courteous and efficient service to residents and the community.

5. Working with team members to ensure duty officer cover.

6. Arranging and carrying out viewings and house visits as required.

7. Assisting tenants and service users in the completion of housing application forms, and liaise with housing applicants in relation to the assessment of housing needs in accordance with GWHA Housing Allocations Policy.

8. Supporting the tenancy services team in the administration of policies and procedures, and in the delivery of team plans, objectives and performance indicators.

In return, we offer generous EVH Terms and Conditions which include 25 days annual leave and 15 public holidays, as well as a range of current additional GWHA benefits: including:

• 25 days annual leave and 15 public holidays, with additional leave purchase option.
• Flexible working practices including flexi time, home working, enhanced occupational maternity, paternity and shared parental leave
• Defined contribution pension scheme
• Ongoing professional development & training opportunities
• Cycle to work scheme
• Travel to work loan scheme & discounted bus travel
• Annual service commitment award, long service award, additional festive leave, and access to Housing Perks voucher scheme.
• Death in Service Benefit

All posts subject to satisfactory Disclosure Check.

Paisley Housing Association is a Housing Association and registered charity situated in the heart of Paisley. We own over 1300 properties and provide a factoring management service to over 280 owner-occupiers. We also operate in close partnership with other Housing Associations in Renfrewshire and East Renfrewshire as part of the FLAIR group.

Following a successful funding bid to the Energy Redress Scheme, Paisley Housing Association is recruiting for a temporary Home Energy Adviser (to 31st March 2028) to join our advice service to deliver this project. Working under the direction of our Advice and Projects Manager, you will be part of a successful and supportive team committed to providing an effective and efficient, holistic advice service to our tenants and communities.

The partner Housing Associations are Paisley HA, Barrhead HA, Bridgewater HA, Ferguslie Park HA, Linstone HA and Williamsburgh HA. The Home Energy Adviser will join us at an exciting time and will assist in the development and delivery of a valuable and high profile project.

The overall purpose of the job is to provide an effective and efficient advice service, focussing on Fuel Poverty and energy use within the home. The Home Energy Advisor will facilitate the delivery energy advice, acting as the first point of contact for customers accessing this service. Providing advice and support for tenants, factored owners and the wider community of the partner Housing Associations, dealing with enquiries relating to energy usage within the home.

Although this job will be based from Paisley Housing Association’s office, there will be a requirement for outreach activities at other Housing Associations and in other community settings with the potential for working from home in line with any Hybrid Working arrangements in place, as agreed with line manager.

If you feel you have the skills, knowledge, experience and personal attributes to make a major contribution to our organisation, we would be delighted to receive your application for the position of Home Energy Adviser.

In return, the Association provides an excellent benefit package including;

• An excellent working environment, with hybrid working.

• Competitive salary and benefits package

• Opportunities for professional development and training

• Modern office facilities in the heart of Paisley Town Centre

• Employers in Voluntary Housing (EVH) Conditions of Service apply to this post.

Paisley Housing Association is a Housing Association and registered charity situated in the heart of Paisley. We own over 1300 properties and provide a factoring management service to over 280 owner-occupiers. We also operate in close partnership with other Housing Associations in Renfrewshire and East Renfrewshire as part of the FLAIR group.

Following a funding award from the Advice in Accessible Settings Fund, Paisley Housing Association is recruiting for a temporary Money Adviser (to 31st March 2028) to join our advice service to deliver this project. Working under the direction of our Advice and Projects Manager, you will be part of a successful and supportive team committed to providing an effective and efficient, holistic advice service to our tenants and communities.

We are looking for a motivated and organised individual who will uphold and promote Paisley Housing Association’s vision, mission, and values. You will contribute to creating a “Safe, Happy, Healthy and Thriving Community” by supporting a wide range of corporate functions and helping the organisation deliver excellent services.

The Money Adviser will assist the Advice and Projects Manager and Money Advice Co-ordinator to facilitate the delivery Benefits and Debt Advice and support the Association in becoming accredited by the FCA. The Money Adviser will act as the first point of contact for customers accessing this service.

Although this job will be based from Paisley Housing Association’s office, there will be a requirement for outreach activities in other community settings with the potential for working from home in line with any Hybrid Working arrangements in place, as agreed with line manager.

If you feel you have the skills, knowledge, experience and personal attributes to make a major contribution to our organisation, we would be delighted to receive your application for the position of Money Adviser.

In return, the Association provides an excellent benefit package including;

• An excellent working environment, with hybrid working.

• Competitive salary and benefits package

• Opportunities for professional development and training

• Modern office facilities in the heart of Paisley Town Centre

• Employers in Voluntary Housing (EVH) Conditions of Service apply to this post.

West of Scotland Housing Association (WSHA) are looking for pro-active and enthusiastic individuals in an exciting new venture to form a small team of Estates Operatives who share our values and will use them to guide the way they work on a daily basis.

At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,500 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.

Our values - respect, inclusive, integrity, improvement and support - guide everything we do.

We’re also proud of our people:

• 84% of staff say WSHA is a great place to work
• 40 days annual leave, plus hybrid flexibility
• Investors in People Gold accreditation, reflecting our dedication to wellbeing
• Free access to a comprehensive Employee Support Service
• Healthcare plan for you and your family
• Cycle to work scheme and secure bike storage
• Free flu jags and annual health checks

About the Role

Reporting to the Estates Officer, you will join a new 18-month pilot Estates Team delivering estate services, initially across Glasgow. As part of a team of operatives, you will carry out practical environmental tasks including bulk uplifts, graffiti removal, litter picking and small scale grounds maintenance such as grass cutting. This is the first time WSHA has brought these services in house and the pilot period will be reviewed on completion. You will play a key role in maintaining clean, safe and attractive neighbourhoods while helping shape the future delivery of estate services. As a pilot service, the Estates Team will evolve over time and the duties and priorities of the role may change within the scope and level of the post.

PPE, uniforms and all necessary equipment will be provided. You will also receive full training, including health and safety, systems and task specific training, to support you in delivering a high-quality service.

You will play a key role in:

• Carrying out bulk uplift and clearance of waste from communal areas and estates
• Undertaking litter picking and general environmental clean ups, including dog fouling.
• Removal of graffiti using approved methods and materials
• Carrying out small scale grounds maintenance tasks (e.g. grass cutting, hedge trimming, basic tidy ups)
• Loading, transport and disposal of waste directly at licensed facilities in line with duty of care requirements

About You

• Ability to carry out physically demanding tasks safely, including lifting and manual handling, in line with health and safety requirements.
• IT skills, including the ability to use a smartphone or tablet to complete work tasks.
• Good communication skills and the ability to interact with customers in a positive, respectful and professional manner.
• Ability to work independently and as part of a team
• Experience of practical outdoor work, such as environmental services, grounds maintenance, labouring, or similar physically active roles.
• Comfortable working outdoors throughout the year and in varying weather conditions

Inclusive Employer

We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.