Thenue Housing Association has approximately 75 staff and provides high quality housing with a stock base of approximately 3,000 properties in our six main communities, as well as 21 supported accommodation projects, mainly located in Glasgow. We also provide a factoring service to over 800 owners within our communities and have around 45 sharing owners. Our housing stock ranges from Victorian sandstone tenements to 1930 “interwar” flats, along with a few listed buildings and new build properties developed by the Association. They are spread across several locations in Glasgow including Bridgeton, Calton, Cranhill, Castlemilk, Dalmarnock, Scotstoun, Baillieston and Blackhill.

We have an exciting opportunity for a Part Time Receptionist with significant Receptionist and switchboard experience in a busy office environment, to join our organisation. Strong administrative skills and experience of web-based Housing Management platforms would be beneficial.

It is a permanent, office-based post over five days: 21hours per week, Monday, Tuesday and Wednesday 9.00 am to 5.00 pm.

With our part-time Receptionist, who works Thursdays and Fridays, plus an additional full-time Receptionist, you will play a vital role in creating a positive first impression and ensuring the smooth day-to-day operations of the front office as well as delivering excellent customer service.

Thenue is a customer-focused, caring organisation. We care about our people, our organisation, our tenants and customers, our communities, and our partners. As Receptionist, you will embrace our organisation’s culture and values, ensuring they are visible, embedded, and upheld. We aim to be the best we can be.

In return, we offer an excellent package including EVH Terms and Conditions of employment which includes a very competitive salary, a Defined Contribution Pension Scheme, and generous family friendly leave.

A Disclosure Scotland check will be required for this post. Thenue aims to be an equal opportunities employer.

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

With one of our key priorities focusing on service excellence, we launched our new Front-Line Services Team in 2024, set up to enhance the customer service experience and support the delivery of our new response repairs service.

We are looking for two motivated customer services minded individuals to join the team.

The Services Assistants are responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, supporting completion of housing applications, arranging, and attending home visits and initial front line complaint resolution.

The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting.

Experience in a similar role would be advantageous as would completion of CIH (Chartered Institute of Housing) Level 3 but this is not essential.

We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help progress your career in housing!

Key Tasks

1. Front-line customer service role and contact for enquiries in relation to housing management, tenancy, allocations and repairs services including Right to Repair and Insurance claims.

2. Liaise with external stakeholders as required to ensure effective service delivery.

3. Routinely pursuing outstanding work orders to completion including associated administration and invoice approval within delegated authority levels.

4. Providing a courteous and efficient service to residents and the community.

5. Working with team members to ensure duty officer cover.

6. Arranging and carrying out viewings and house visits as required.

7. Assisting tenants and service users in the completion of housing application forms, and liaise with housing applicants in relation to the assessment of housing needs in accordance with GWHA Housing Allocations Policy.

8. Supporting the tenancy services team in the administration of policies and procedures, and in the delivery of team plans, objectives and performance indicators.

In return, we offer generous EVH Terms and Conditions which include 25 days annual leave and 15 public holidays, as well as a range of current additional GWHA benefits: including:

• 25 days annual leave and 15 public holidays, with additional leave purchase option.
• Flexible working practices including flexi time, home working, enhanced occupational maternity, paternity and shared parental leave
• Defined contribution pension scheme
• Ongoing professional development & training opportunities
• Cycle to work scheme
• Travel to work loan scheme & discounted bus travel
• Annual service commitment award, long service award, additional festive leave, and access to Housing Perks voucher scheme.
• Death in Service Benefit

All posts subject to satisfactory Disclosure Check.

About Us

Cernach Housing Association is a successful and well performing community-based registered social landlord (RSL) operating in Drumchapel, North west Glasgow since 1991. We own 877 homes, and we provide a management service to 17 sharing owners and 140 homeowners. We act as community anchor organisation for Drumchapel. Our turnover is £4.8 million, a major part of which comes from rental income.

At Cernach, our people are at the forefront of what we do. We encourage a positive working culture where our employees feel a sense of belonging. Our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Benefits of working with us at Cernach:

• 25 days’ annual leave and 15 days’ public holiday per annum (pro-rata due to part time role)
• SHAPS Defined Contribution Pension Scheme
• EVH salary, (Grade 7 – PA22 to PA25)
• Hybrid/Flexible working
• Continuous personal development and training
• Flexible working pattern for the post (currently set as 3 & 2 over a fortnight)
• The post is the first half of the week
• A well-being-focused office featuring free fruit for all staff, a comfortable lunch lounge, and a small fitness room with gym equipment.

About the Role

Due to the retirement of a long-standing member of staff, we are looking to recruit a motivated, enthusiast and committed individual to join the Cernach team in the post of part-time Housing Officer (job share). Our Housing team delivers a first-class Housing Management & Tenancy Sustainment Service. We ensure a customer-focused service is provided to all residents and stakeholders. We work closely with our partners and stakeholders to ensure we provide a high standard of delivery service. You will be actively involved in our community engagement work and support our thriving community in Drumchapel.

The role is predominately responsible for Arrears Management and recovery along with supporting Tenancy Sustainment and our wider action activities. You will have a knowledge of all aspects of Housing Management services.

We would consider a secondment for the post.

You will report to the Senior Housing Officer. You will have the support of an experienced team, which consists of 4 FTE Housing Officers, Welfare Rights & Tenancy Sustainment Officer and an Assistant Housing Officer.

You Should

We are seeking an individual who has a genuine passion to deliver excellent customer service, upholdprofessional standards and be a confident and dynamic member of the team.

We are looking for you to have the following skills or relevant transferable skills:

• Experience working in a housing association, local authority or similar sector
• Experience or understanding of welfare reform.
• Ability to work collaboratively as a team.
• Strive for improving performance.
• Experience or knowledge of income recovery.
• Ability to work to deadlines

Inclusive Employer

Disabled applicants who meet the essential criteria outlined in the person specification will be granted an interview if they opt to participate in the job interview guarantee scheme.

The Association is an equal opportunity employer.

Linstone Housing Association is a customer centred, proactive and inclusive organisation. We manage over 1,500 housing association homes and provide factoring services to around 2,000 homeowners, primarily across Linwood and Johnstone in Renfrewshire.

This is an exciting time to join the Board as we prepare to launch our new five year Business Plan in 2026. The plan sets out our strategic priorities across Governance, Financial Management, People and Culture, Mixed Tenure and Factoring, shaping how the Association develops and delivers services in the future.

We are seeking enthusiastic individuals with an interest in local housing and community issues to join our Board. We particularly welcome applications from Linstone tenants and those with strong connections to the communities we serve.

The Board is responsible for setting strategic direction, overseeing performance and ensuring the Association is well governed. Whether you are looking for your first Board role or can bring experience in areas such as housing services, community development, finance, legal or HR, customer service, asset management, or ICT and digital services, your contribution will be valued.

New Board Members receive ongoing training and support, with the opportunity to observe meetings before joining. This role offers a rewarding chance to make a real difference locally, influence key decisions, build networks and develop skills through tailored training and professional events.

Job Vacancies | Linstone Housing Association