About Us:

Roxburgh and Berwickshire CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of staff and volunteers working over 4 locations (Eyemouth, Duns, Kelso, and Hawick) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decision and feel empowered to improve their personal circumstance.

About the project:

The Veterans Advice Service is a new project being established for the 2026-2027 financial year. The project will support both veterans and their families by providing holistic advice covering a range of areas such as benefits, housing, debt, and employment.

This project will include a focus on providing outreach in locations within Roxburgh and Berwickshire which do not currently have a physical CAB presence. These outreach sessions will allow the provision of face-to-face advice and aim to ameliorate the challenges faced by veterans living in rurality such as geographic and social isolation.

As part of this outreach activity, the project advisor will liaise with groups and organisations who are providing support for veterans within the community. The project advisor will raise awareness of the services and advice areas covered by Roxburgh and Berwickshire CAB.

Job description:

As the Veterans Advice Service Advisor, you will have an interesting and rewarding role giving advice on a range of topics. You will work as part of a supportive team ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to. You will have the opportunity to advise across a number of areas, including: benefits, housing, debt, and employment etc. You will also have the opportunity to run outreach sessions within the local community, engaging with veterans and their families.

Within the role you will work with the bureau manager and operations coordinators to engage with other groups and organisations within the local community.

Key Responsibilities

• Interview clients over the phone, and face-to-face to gather relevant information about their circumstances and identify the areas they require assistance with.

• Research advice areas to identify possible options for the client and explain these in a concise and understandable way, to allow the client to make an informed decision.

• Engage with organisations and groups which provide support to veterans and their families, through raising awareness of our services, whilst also consolidating and strengthening clear referral pathways.

• Run outreach sessions across Roxburgh and Berwickshire to enable our clients to access advice within their local community.

• Provide practical assistance to clients such as completing benefit calculations on their behalf and helping clients to contact other agencies.

• Identify social policy issues to feedback to the wider network to help benefit both local and national social policy campaigns.

• Negotiate with third parties on the client’s behalf to resolve issues they are facing, for example, with employers, benefit agencies, and landlords, etc.

• Coordinate with other specialist advisors and projects within the Citizens Advice Bureau network to ensure clients receive support with complex issues.

• Refer clients to external agencies where the support required falls out with our remit.

• Maintain accurate records through the case recording system.

• Identify areas for personal development and proactively explore training opportunities to continue your own personal development.

• Keep up to date on relevant legislation and case law relevant to the role.

• Uphold the principles of Roxburgh and Berwickshire CAB at all times.

This list is not exhaustive, and you will be expected to carry out any other reasonable duties as requested by the operations coordinator or the bureau manager.

The role may require the occasional weekend work.

We protect and promote the human rights of people with mental illness, learning disabilities, dementia, and related conditions.

We have an exciting opportunity for a full time People & Organisational Development Adviser to join the Commission on a 12-month fixed term contract.

Reporting into the People & OD Manager, the role is part of our small but critical People & OD Team, where you will have the opportunity to interact with colleagues from across the Commission’s functions.

We are looking for an experienced HR professional who is motivated, self-sufficient and capable of providing generalist HR support and managing day to day operational HR issues with limited supervision/assistance. Key deliverables include managing the end-to-end recruitment process (including requisite background checks); supporting the induction /onboarding process; updating HR systems and extracting reports for management reporting; triaging the People Team inbox and responding to routine enquiries (e.g. annual leave queries, providing advice to managers on occupational health referrals/attendance management); managing lower level employee relations matters; updating core HR policies and procedures; and supporting on discrete people projects/activities.

This is an opportunity to join the Commission’s People & OD Team at a time of change, as we look to streamline our people systems and processes; drive forward cultural change by embedding our new organisational values into our people processes; and take forward more strategic workforce initiatives.

At the Commission we champion diversity, inclusion, and wellbeing. We pride ourselves on being an employer of choice, cultivating a sense of belonging and providing a workplace where everyone feels valued. We aim to have a workforce which represents the wider society that we serve and therefore encourage applications from people of all backgrounds and under-represented groups.

As an employer, we offer excellent terms and conditions including a generous NHS pension scheme, a commitment to learning and development, and access to an Employee Assistance Programme. We also offer a comprehensive range of HR policies including policies to help balance commitments at work and home and flexible working arrangements.

Our office environment is modern, light, bright and green with superb views and is very close to Haymarket Railway station and transport links.

As an Engineer at Walk Wheel Cycle Trust (WWCT) you will be responsible for creating clear and accurate technical work. You will use your professional skills and experience to complete tasks with minimal supervision. The work plays a key role in delivering complex projects that support WWCT’s mission to provide high quality and sustainable infrastructure.

You will work as part of a multi disciplinary team which includes designers, engineers, technicians and other specialists. Together, they deliver projects and programmes that support the Trust’s strategic priorities.

In this role, you will use your recognised technical knowledge, apply practical and creative problem solving, and produce reliable technical outputs. You will work closely with colleagues across different disciplines and contribute to solutions that help improve places for people to walk, wheel and cycle. Your contribution is important to creating sustainable and accessible transport networks.

What You’ll Be Doing

• Manage straightforward projects from start to finish through all RIBA stages.
• Use technical expertise to produce accurate and reliable project outputs and deliverables.
• Engage with internal colleagues, external partners, regulatory authorities and other key stakeholders during project delivery.
• Contribute to business development activities by preparing agreed project proposals.

This role is ideal for someone who thrives in a creative, fast moving environment and wants to stretch their skills across a wide range of disciplines. Working at WWCT means being part of a passionate, multi skilled team where you’ll collaborate with designers, engineers and specialists to shape real, positive change in communities. It’s an opportunity to grow your technical expertise, tackle meaningful challenges, and make a visible impact on the places people walk, wheel and cycle every day.

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• A degree or equivalent qualification in a relevant field, such as Civil Engineering, Traffic Engineering, Urban Design, Landscape Architecture, or another relevant and clearly demonstrated specialism, with at least two years of experience. OR five years of work experience in a relevant role.
• Competence in using design software that is appropriate for the role, eg AutoCAD suite including Civil 3D and other packages.
• A working understanding of guidance and good practice in healthy street design, including inclusive design principles and a holistic approach to creating places.
• A working understanding of health and safety management, including how to apply the CDM Regulations.
• The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk.

LIVING OUR VALUES

At the Walk Wheel Cycle Trust, we’re a values driven organisation. We’re looking for people who are:

Always Learning – curious, open minded and committed to continuous improvement.

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.

Taking Ownership – proactive, responsible and empowered to make things better.

Delivering Together – collaborative, transparent and motivated by shared success.

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Up to two extra days of paid leave (pro rata for part time colleagues) when travelling sustainably for holidays.
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

As a Design Technician, you will help create technical work using your specialist skills and knowledge.

You will work with some supervision and will focus on producing high-quality and sustainable solutions that support the mission of the Walk Wheel Cycle Trust.

You will be part of a multidisciplinary team. This means you will work with designers, engineers, other technicians, and technical specialists.

Your role is to support the delivery of projects and programmes that match the Trust’s strategic priorities.

What You’ll Be Doing

• Work within clear guidelines and processes.
• Manage your own tasks, even when you are working on several projects at the same time.
• Use your developing specialist skills to help create project materials.
• This may include things like technical drawings, specifications, or reports.
• Use analytical thinking and problem-solving skills to help with challenges that arise in projects.
• Use innovative and sustainable design and construction practices in all the work you do.

This role is ideal for someone who enjoys hands on creative work and wants to grow a wide range of technical design skills. You’ll be part of a collaborative, multidisciplinary team, helping to shape high‑quality, sustainable solutions that make it easier and more enjoyable for people to walk, wheel and cycle. Whether you’re developing detailed drawings, solving design challenges, or contributing to innovative infrastructure projects, you’ll have the chance to learn, develop and make a real impact on communities - all within a supportive, mission‑driven organisation.

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement - if you feel you’d be a good fit, we encourage you to apply.

• You have either a Level 3 qualification (or an equivalent qualification) in a relevant subject, such as Civil Engineering, Traffic Engineering, Urban Design, Landscape Architecture, or another relevant specialism that you can clearly demonstrate or at least 3 years of work experience in a relevant role.
• You can use design software confidently.
• You have knowledge of best practice in healthy street design.
• You have knowledge of health and safety legislation and how it applies to your work.
• The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk.

As an Engineer at Walk Wheel Cycle Trust (WWCT) you will be responsible for creating clear and accurate technical work. You will use your professional skills and experience to complete tasks with minimal supervision. The work plays a key role in delivering complex projects that support WWCT’s mission to provide high quality and sustainable infrastructure.

You will work as part of a multi disciplinary team which includes designers, engineers, technicians and other specialists. Together, they deliver projects and programmes that support the Trust’s strategic priorities.

In this role, you will use your recognised technical knowledge, apply practical and creative problem solving, and produce reliable technical outputs. You will work closely with colleagues across different disciplines and contribute to solutions that help improve places for people to walk, wheel and cycle. Your contribution is important to creating sustainable and accessible transport networks.

What You’ll Be Doing

• Manage straightforward projects from start to finish through all RIBA stages.
• Use technical expertise to produce accurate and reliable project outputs and deliverables.
• Engage with internal colleagues, external partners, regulatory authorities and other key stakeholders during project delivery.
• Contribute to business development activities by preparing agreed project proposals.

This role is ideal for someone who thrives in a creative, fast moving environment and wants to stretch their skills across a wide range of disciplines. Working at WWCT means being part of a passionate, multi skilled team where you’ll collaborate with designers, engineers and specialists to shape real, positive change in communities. It’s an opportunity to grow your technical expertise, tackle meaningful challenges, and make a visible impact on the places people walk, wheel and cycle every day.

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• A degree or equivalent qualification in a relevant field, such as Civil Engineering, Traffic Engineering, Urban Design, Landscape Architecture, or another relevant and clearly demonstrated specialism, with at least two years of experience. OR five years of work experience in a relevant role.
• Competence in using design software that is appropriate for the role, eg AutoCAD suite including Civil 3D and other packages.
• A working understanding of guidance and good practice in healthy street design, including inclusive design principles and a holistic approach to creating places.
• A working understanding of health and safety management, including how to apply the CDM Regulations.
• The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk.

LIVING OUR VALUES

At the Walk Wheel Cycle Trust, we’re a values driven organisation. We’re looking for people who are:

Always Learning – curious, open minded and committed to continuous improvement.

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.

Taking Ownership – proactive, responsible and empowered to make things better.

Delivering Together – collaborative, transparent and motivated by shared success.

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Up to two extra days of paid leave (pro rata for part time colleagues) when travelling sustainably for holidays.
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)