Learning Support Officer
- Full time
- £34,936 – £37,894
- Hybrid: Edinburgh
- Closing 29th April 2026
- Advertised from 14th April 2026
- Fixed Term 12 months Maternity Cover
Role
Overview
The Community Justice (Scotland) Act 2016 established Community Justice Scotland (CJS) as the national organisation for promoting, monitoring, and supporting improvement in the delivery of community justice in Scotland.
CJS is here for everyone who has experience of the justice system in Scotland. Victims, people who have broken the law, practitioners and professionals working within the criminal justice system, members of the Scottish Government, policy makers, and legislators but most importantly the population of Scotland who need to be assured that the system of justice is fair, safe, and effective.
CJS’ vision We all want Scotland to be a place where we can all feel safe. That is why we need a justice system than we can rely on. We will achieve that goal through constant innovation and by collaborating closely with our partners to develop new ways of supporting people who have committed a crime, their families and the various agencies that help to break the cycle of reoffending, allowing people to make a positive contribution to society.
Our People Strategy sets out our vision for the type of organisation we want to be. We know that if you like the people, enjoy the role and feel listened to and valued, you will feel fulfilled and productive in your role. We learn from each other and promote continuous improvement in what we do. You will meet great people, and you will be inspired by the work that goes on across Scotland and beyond.
Your Role: Your Strengths
The Learning Support Officer is a key role in Community Justice Scotland and involves supporting our Learning, Development, Innovation & Caledonian (LDIC) team to manage online, blended and face to face learning material and assist with both the dissemination of training materials and monitoring deadlines for submissions of work by students.
You will maintain the LDIC Learning Management System. You will also send reminders to students at key points in their journey through our blended learning products.
You will be able to advise and support LDIC in successfully delivering their training. You will have experience of managing a learning platform and provide timely information to trainers to help mitigate issues and challenges.
The role will require regular liaison with our external stakeholders and dealing with queries submitted by them relating to content and access to the Learning Management System.
You will have excellent time management and organisation skills and an ability to communicate to a range of audiences.
Main Duties
The successful candidate will assist with the organisation of online, blended and face to face learning. You will be responsible for the administration of the Learning Management System (LMS), maintaining the records of students participating in courses run or facilitated by Community Justice Scotland. These courses are aimed at diverse stakeholders across the community justice sector and include eLearning products, blended learning products as well as classroom-based learning. The sending out of relevant materials in advance of courses will also be of key importance to ensure that students are given a high-quality learning experience.
For further details, please see the recruitment pack.
Application notes
Please complete our application form available below and return to HR@communityjustice.scot.
If you would like to apply using an alternatively method, or if you have any questions, please contact our Human Resources via email at HR@communityjustice.scot.
CJS is an inclusive organisation and as such we are happy to make reasonable adjustment for any candidate.
As a Disability Confident employer, we will guarantee an interview to disabled candidates who meet all the essential criteria. If this applies to you, please include ‘DC eligible’ within your submission email.
Interview will take place in person w/c 18 May 2026.
Please send completed application to HR@communityjustice.scot. Closing date for applications is 12:00 noon 29 April 2026.
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This is an exciting time to join Blackwood Housing Association as we create new team leader roles to deliver on our ambitious strategic direction, focused on delivering even better outcomes for our tenants and communities across Scotland. We’re looking for Team Leaders who are energised by change and motivated by purpose - leaders who want to help shape the future of customer services.
You’ll play a key role in leading teams through transformation, embedding new ways of working, and translating our strategic ambitions into real, day‑to‑day improvements for the people we serve. With opportunities to influence service development, support staff to thrive, and contribute to an organisation that is evolving and growing, this is a chance to build a leadership career that genuinely makes a difference.
Key Responsibilities
• Lead, motivate, and support a team delivering front-line customer service
• Supervise day-to-day operations, ensuring KPIs and service standards are consistently met
• Oversee incoming and outgoing communications including calls, emails, and case management
• Handle Stage 1 complaints and support investigations into more complex cases
• Build strong working relationships with internal teams and external partners
• Act as a first point of contact across a wide range of housing services, including repairs, rent, allocations, and general enquiries
• Deliver training, coaching, and one-to-one performance reviews for team members
• Contribute to continuous improvement of customer service processes and procedures
• Support organisational initiatives and policy development
What We’re Looking For
• Proven experience in a customer service leadership or supervisory role
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a busy environment
• Experience handling complaints and resolving customer issues effectively
• A proactive approach to problem-solving and service improvement
• Passion for delivering excellent customer experiences
Why Join Us?
At Blackwood, we are committed to making a difference in people’s lives. You’ll be part of a supportive organisation that values innovation, collaboration, and continuous improvement.
We offer:
• Competitive salary
• Opportunities for professional development
• A supportive and inclusive working environment
• The chance to make a real impact in the community
Our employee benefits
• Access to Health and Wellbeing resources such as, 24 hour GP service, physiotherapy, 24/7 Employee Assistance Program and in-house Mental Health First Aiders
• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums
• Discounts at major online and High Street retailers
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- £35,963 – £39,714
- Remote: Home Based
- Closing 27th April 2026
Presbytery Support Officer - Clèir Eilean Ì The Church of Scotland in the Highlands and Hebrides
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