This is an exciting time to join Blackwood Housing Association as we create new team leader roles to deliver on our ambitious strategic direction, focused on delivering even better outcomes for our tenants and communities across Scotland. We’re looking for Team Leaders who are energised by change and motivated by purpose - leaders who want to help shape the future of customer services.

You’ll play a key role in leading teams through transformation, embedding new ways of working, and translating our strategic ambitions into real, day‑to‑day improvements for the people we serve. With opportunities to influence service development, support staff to thrive, and contribute to an organisation that is evolving and growing, this is a chance to build a leadership career that genuinely makes a difference.

Key Responsibilities

• Lead, motivate, and support a team delivering front-line customer service

• Supervise day-to-day operations, ensuring KPIs and service standards are consistently met

• Oversee incoming and outgoing communications including calls, emails, and case management

• Handle Stage 1 complaints and support investigations into more complex cases

• Build strong working relationships with internal teams and external partners

• Act as a first point of contact across a wide range of housing services, including repairs, rent, allocations, and general enquiries

• Deliver training, coaching, and one-to-one performance reviews for team members

• Contribute to continuous improvement of customer service processes and procedures

• Support organisational initiatives and policy development

What We’re Looking For

• Proven experience in a customer service leadership or supervisory role

• Strong communication and interpersonal skills

• Ability to manage multiple priorities in a busy environment

• Experience handling complaints and resolving customer issues effectively

• A proactive approach to problem-solving and service improvement

• Passion for delivering excellent customer experiences

Why Join Us?

At Blackwood, we are committed to making a difference in people’s lives. You’ll be part of a supportive organisation that values innovation, collaboration, and continuous improvement.

We offer:

• Competitive salary

• Opportunities for professional development

• A supportive and inclusive working environment

• The chance to make a real impact in the community

Our employee benefits

• Access to Health and Wellbeing resources such as, 24 hour GP service, physiotherapy, 24/7 Employee Assistance Program and in-house Mental Health First Aiders

• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums

• Discounts at major online and High Street retailers

Ark is a major provider of Housing, Care and Support to people with long term and enduring conditions such as learning disabilities, mental health issues, dementia and autism.

Ark supports people to live independently in their own homes providing everything from a few hours a week social and life admin support to 24/7 care supporting with personal care, medication, household tasks, attending appointments and leisure activities.

We have lots of opportunities across Scotland for our Support Worker roles. As we provide full training no previous is experience is required.

If you are enthusiastic about supporting people to live their best lives, then apply now to join our team!

Your main duties will include but not be limited to:

• Working with colleagues as part of an effective and efficient team to support vulnerable people.
• Communicate and work well with our supported people to provide individual care and maintain appropriate relationships.
• Being responsible in supporting individuals throughout the activities, giving positive feedback and encouragement.
• Updating and maintaining accurate records using a tablet on Arks Information Management system.

Previous experience of the following is an advantage but not essential as Ark will provide full training: Care Worker, Social worker, Home Carer, Case Worker, Care Assistant, Autism Support Worker, Personal Care Assistant , Social Care Worker.

View our job outline, find out what you working week could look like and hear from our current Support Workers on Arks website arkha.org.uk/work-with-us

Why Ark?

• No Previous Experience Required - Ark provide full training so no previous experience is required making our Support Worker roles the perfect place to start your career in Adult Social Care.
• Get a qualification while you work - Ark fully fund your SVQ2 in Health & Social Care which you complete with the support of our in house SVQ team.
• Employee Discounts - Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
• Career Progression -Over 75% of all Managers within Care & Support have been promoted internally.
• Employee Assistance Program - Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
• Contracted hours to suit you-We have Full-time, Part-time and Relief Support Worker roles available at our services throughout Scotland.

In return for your valuable contribution, Ark will also offer you:

• Up to 36 days paid holiday per year pro rata
• 4% Contributory pension scheme
• Cycle to Work Scheme
• Fully funded PVG & 1st year SSSC registration paid by Ark

Our employees told us in a recent survey that they stay with Ark because they believe in our values, we have supportive managers who continually appreciate their staff and they love making a positive difference in our supported peoples lives, helping them to achieve their dreams.

Ark would love to hear from you whether you are an experienced Support Worker or new to Social Care.

Ark is a major provider of Housing, Care and Support to people with long term and enduring conditions such as learning disabilities, mental health issues, dementia and autism.

Ark supports people to live independently in their own homes providing everything from a few hours a week social and life admin support to 24/7 care supporting with personal care, medication, household tasks, attending appointments and leisure activities.

We have lots of opportunities across Scotland for our Support Worker roles. As we provide full training no previous is experience is required.

If you are enthusiastic about supporting people to live their best lives, then apply now to join our team!

Your main duties will include but not be limited to:

• Working with colleagues as part of an effective and efficient team to support vulnerable people.
• Communicate and work well with our supported people to provide individual care and maintain appropriate relationships.
• Being responsible in supporting individuals throughout the activities, giving positive feedback and encouragement.
• Updating and maintaining accurate records using a tablet on Arks Information Management system.

Previous experience of the following is an advantage but not essential as Ark will provide full training: Care Worker, Social worker, Home Carer, Case Worker, Care Assistant, Autism Support Worker, Personal Care Assistant , Social Care Worker.

View our job outline, find out what you working week could look like and hear from our current Support Workers on Arks website arkha.org.uk/work-with-us

Why Ark?

• No Previous Experience Required - Ark provide full training so no previous experience is required making our Support Worker roles the perfect place to start your career in Adult Social Care.
• Get a qualification while you work - Ark fully fund your SVQ2 in Health & Social Care which you complete with the support of our in house SVQ team.
• Employee Discounts - Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
• Career Progression -Over 75% of all Managers within Care & Support have been promoted internally.
• Employee Assistance Program - Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
• Contracted hours to suit you-We have Full-time, Part-time and Relief Support Worker roles available at our services throughout Scotland.

In return for your valuable contribution, Ark will also offer you:

• Up to 36 days paid holiday per year pro rata
• 4% Contributory pension scheme
• Cycle to Work Scheme
• Fully funded PVG & 1st year SSSC registration paid by Ark

Our employees told us in a recent survey that they stay with Ark because they believe in our values, we have supportive managers who continually appreciate their staff and they love making a positive difference in our supported peoples lives, helping them to achieve their dreams.

Ark would love to hear from you whether you are an experienced Support Worker or new to Social Care.

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

In this role, you will lead Change Mental Health’s trust fundraising activities to sustain current services and generate new income for the organisation. You will develop fundraising strategies and lead on developing and writing bids to Trusts and Foundations. You will work closely with the Head of Fundraising and Director of Development, as well as other colleagues, to ensure that we maximise opportunities to identify funds for our existing and new local and national services. You will project manage and lead our tenders for services and contribute to ensuring the organisation remains tender ready.

You will oversee the quality and integrity of our fundraising to ensure we meet the highest standards, protecting the brand and reputation of Change Mental Health.

Essential Criteria:

Fundraising Experience: You will have a proven track record in trust fundraising but also an interest in other areas of fundraising. You’ll be keen to be part of the wider team’s activities, supporting the writing of corporate proposals or getting involved in individual giving or community fundraising.

Excited by growth: You will be ambitious and proactive and relish the opportunity to support the charity to achieve its ambitious goals.

Strategic: You will enjoy thinking strategically to map out the needs of the charity and the ways in which this can be aligned with opportunities for financial support from funders

Relationship Management: You’ll have a proven track record of developing positive relationships with staff at all levels, as well as partner and funder organisations. This will include developing detailed funding propositions in collaboration with project staff. You will thrive working with funders and partners on a day -to-day basis, be a self-starter and have high standards for yourself and others.

Creative and Innovative:You will have a creative approach, with an ability to write interesting and engaging proposals.

Passionate about writing:You’ll enjoy the writing about the work we do and showcasing this to potential funders in a way that engages them effectively. You’ll have excellent written and spoken communication skills, and confidence writing for different audiences/contexts.

You will need to have experience of:

• Responding to funding opportunities and developing attractive funder-focussed proposals
• Producing impact and evaluation reports for funders
• Multi-tasking and managing multiple complex and multi-faceted projects.
• Building pipelines and cases for support in response to organisational needs.
• Developing and reporting on complex budgets
• Solid IT skills, including Microsoft Word, Excel, PowerPoint, Outlook and databases.
• Sound understanding of relevant fundraising regulations and GDPR.

Desirable Criteria:

• Experience of managing staff and/or volunteers
• Experience of successful fundraising or relationship management outside of Trusts and Grants
• Experience in engaging with emerging technology and fundraising platforms

General Duties

• Act in accordance with Data Protection legislation. Ensure all records, personal, staff and client data are managed in line with Data Management and Information Governance policies.
• Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974
• As with all employees, workers and volunteers; to encourage people to join Change Mental Health as a supporter, donor or activist.
• To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns.
• To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role.
• To work in accordance with the charity’s national policies and local operating procedures and those of external regulators or professional bodies

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

Benefits:

• 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.
• A 35-hour working week, enhanced sick pay & season ticket loan.
• A great work life balance with flexible and blended working environment.
• Blue Light Discount Card
• Cycle to Work Scheme
• Enhanced sick pay and leave entitlements.
• Generous 37 days’ holiday
• Paid Mental Wellbeing Days
• Professional development including funded opportunities.