We are recruiting a Registered Manager for Willowgate, a new programme based in Hamilton, South Lanarkshire. The programme provides short term supported accommodation for people at risk of homelessness and will comprise of 15 self-contained units suitable for individuals, families and couples.

The Registered Manager will work closely with people accessing the programme, South Lanarkshire Council and the wider community to help people achieve their goals and move on to more settled accommodation. You will be responsible for providing a high-quality short term supported accommodation programme that runs 24 hours a day over 7 days. You will manage the programme towards best practise, meeting expected standards, reporting on quality outcomes and implementing operational controls.

This is a really exciting opportunity for a new team to make their mark, help shape the programme and provide meaningful support to people facing homelessness.

Main duties and Responsibilities will include...

• Lead a Senior Support Worker and team of Support Workers to deliver a quality programme focused on the agreed service levels and outcomes for the people we support.
• Lead your line reports to implement the annual business plan for the programme
• Ensure all referrals to the service are assessed and progressed in line with the service specification and delegation across the team is timely
• Ensure that contractual obligations and the individual needs of those who we support are met by maintaining a system of regular support.
• Ensure a safe environment for the people we support, colleagues and others
• Ensure risk assessments are completed and updated.
• Model to your team and maintain trusting, trauma informed relationships with people we support within established clear professional boundaries
• Advocate on behalf of the people who we support.
• Investigate and resolve any complaints by the people we support or other external parties.
• Ensure case files are maintained, and all relevant documentation is completed to the highest standards and within agreed timescale and regularly audit the files.

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

Applicants are expected to have experience of leading a team within Health and Social Care with experience of working in homelessness or a similar setting. You will have a working knowledge of SSSC Codes of Practise and Care Inspectorate Standards as well as knowledge of current relevant policies and legislation relating to housing and Social Care.

To be the Registered Manager you must be qualified to a minimum SVQ Level 3 in Social Services and Healthcare SCQF Level 7 or HNC in Social Services.

If you feel you can demonstrate how you will fulfil the duties for this role we'd love to hear from you.

What you can expect from us...

• You will report to the Locality Manager
• Working hours are 35 per week worked Monday to Friday between the hours of 09.00 am and 5.00 pm, with one-hour unpaid break.
• Your main place of work is 12 Clydesdale Place, Hamilton, ML3 0DP.
• Annual leave entitlement of 210 hours (equivalent to six weeks) pro rata per year in the first year rising to 280 hours (equivalent to eight weeks) pro rata per year in the second
• You will be automatically enrolled into the People’s Pension provided you meet the auto-enrolment criteria. Deductions will be taken from your first monthly salary
• Cycle to work scheme
• Option to purchase and sell annual leave

About Us

We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.

Community Volunteers Enabling You (COVEY) has been a lifeline for children, young people, and families across Lanarkshire since 1992. We provide 1-1 and group-based befriending, entoring, and family support services tailored to those who need it most. Our mission is to help children, young people and families become more resilient, safe, and better equipped to reach their full potential.

This role will play a central part in delivering high-quality volunteer engagement across COVEY. You will support the recruitment, onboarding, training and ongoing experience of volunteer befrienders, mentors and parent/carer volunteers, helping to build a confident, motivated and well-supported volunteer community.

Working closely with the Volunteer Engagement Manager, you will ensure volunteers receive excellent communication, meaningful recognition and a positive journey throughout their time with COVEY. You’ll also help maintain accurate volunteer data, support the development of training and engagement activities, and contribute to the smooth running of our volunteer systems and processes

What we’re looking for

• Experience supporting volunteer recruitment, onboarding or engagement, ideally within mentoring, befriending, family support or similar services.

• Strong relationship-building skills, with the ability to create warm, positive and professional connections.

• Confident communication skills, including delivering presentations or training to groups.

• Experience organising events, celebrations or engagement activities.

• Ability to maintain accurate records and use digital systems confidently (experience with CRM systems such as Salesforce is an advantage).

• Strong organisational skills, with the ability to manage competing priorities and maintain attention to detail.

• Understanding of safeguarding, confidentiality and GDPR in relation to volunteer work.

• A proactive, people-centred approach and a genuine commitment to supporting volunteers to thrive.

What We Offer

We offer a rewarding and fulfilling role with the opportunity to develop your skills and career in an enriching environment. Our benefits package includes:

• 6% employer pension contribution

• 22 days A/L (rising to up to 27 days) and 10 public holidays.

• One special leave day to celebrate your birthday

• Flexible working

• HSF Health plan (including dental, optical, physio claim back, personal accidentcoverage, GP, mental health counselling, legal support, and discounts for gym, cinema, and shopping)

• Quarterly staff wellbeing activities

• Access to ScotWest Credit Union (loans, mortgages, and savings accounts)

• Access to learning and development opportunities

We are recruiting a Senior Support Worker for Willowgate, a new programme based in Hamilton, South Lanarkshire. The programme provides short term supported accommodation for people at risk of homelessness and will comprise of 15 self-contained units suitable for individuals, families and couples.

The Senior Support Worker will work closely with people accessing the programme, South Lanarkshire Council and the wider community to help people achieve their goals and move on to more settled accommodation. You will also lead programme development and a team of Support Workers, as well as create opportunities for the people we support to provide feedback and contribute to the development of the programme.

This is a really exciting opportunity for a new team to make their mark, help shape the programme and provide meaningful support to people facing homelessness.

Main duties and responsibilities will include:

• Develop positive and supportive relationships with your staff team
• Support the Registered Manager with robust rota planning and staffing cover to ensure all working shifts are covered
• Ensure staff are using support plans to record and assess the progress of the people we support
• Ensure person centred planning and unconditional positive regard is undertaken by staff
• Regularly audit the files of the people we support
• Ensure the needs of the people we support are being met by the staff
• Ensure ‘Keeping You Safe Plans’ for those we support are completed and updated
• Arrange and facilitate regular support and supervision sessions with your team members, utilising best practice in performance management to ensure staff are supported to undertake their roles
• Complete yearly appraisals and personal development plans with your staff team
• Report all required Care Inspectorate notifications

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

Applicants are expected to have experience from working in a similar role and/or environment, with experience of leading/supervising a staff team, or be able to demonstrate leadership skills. You will have an understanding of what people are going through when facing homelessness and how this affects their day to day lives. Knowledge of current relevant policies relating to housing and social care is an advantage.

You will have a compassionate nature, be non-judgemental and you will be an excellent communicator, able to build supportive and trusting relationships with your team and the people we support.

What you can expect from us...

• You will report to the Registered Manager
• Working hours are 35 per week worked Monday to Sunday between the hours of 08.00 am and 10.00 pm depending on the needs of the service. Shifts are 8.00am to 4.00pm one week and 2pm to 10pm the following week
• Your main place of work is 12 Clydesdale Place, Hamilton, ML3 0DP
• Annual leave entitlement of 210 hours (equivalent to six weeks) pro rata per year in the first year rising to 280 hours (equivalent to eight weeks) pro rata per year in the second
• You will be automatically enrolled into the People’s Pension provided you meet the auto-enrolment criteria. Deductions will be taken from your first monthly salary
• Cycle to work scheme
• Option to purchase and sell annual leave

About Us

We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.

Working pattern: 14 hours per week, flexible. In-person or hybrid, minimum requirement to be present 1 day/month in Inverness (NB travel costs for in-person days are not covered). The existing staff team work predominantly in-person however we recognise that this Finance Officer role is very well suited to hybrid working. We actively encourage applicants who may be returning to work after a career break, combining the role with caring responsibilities or considering semi-retirement. NB we have carefully scoped the demands of this role and are confident that 14 hours per week is sufficient for the size & complexity of our organisation.

Benefits: We are one of just three charities to have achieved a Highland Employer Charter Gold Award. We are a Disability Confident employer. Our beautiful office is located in the historic Merkinch Welfare Hall. We have a kitchen, showers and changing facilities, free car parking and secure indoor bike parking. We think it’s an amazing place to work! We also provide:

• 14 days annual leave (based on full time allowance of 35 days)
• Time off for training and financial support for training / exam costs
• Modern family friendly working environment including enhanced maternity & parental leave
• 8 days paid sick leave (based on full time allowance of 20 days)
• Flexible working around any caring responsibilities
• Subsidised gym membership

About the role

This is a rare opportunity to work in a small organisation where you can have real impact and real job satisfaction in our friendly small charity. You will see your financial data translating directly into high quality decision making. You'll provide financial advice to the Chief Officer and work closely with our Board of Trustees. We have a very supportive Finance Subcommittee, which currently includes two highly experienced Chartered Accountants.

Primary Purpose of the Role:

The overall purpose of the role is to maintain financial transparency and strong financial controls across the organisation. There will be a focus on managing grants and donations, supplier payments, and internal financial processes. We have a mixed income model with grants, donations and earned income. In 2023 we won ‘One to Watch’ at the Social Enterprise Scotland Awards. As we approach our 5th birthday, your role will be to help us achieve even greater sustainability and impact.

Key Attributes:

If you feel like you might not quite fulfil these criteria, that could just be a sign of healthy professional self-awareness! At heart we are a learning & development organisation, so we would encourage you to apply or get in touch with us for a friendly conversation to learn more.

• Strong attention to detail and high level of accuracy.
• Experience in a finance, accounting, or bookkeeping role.
• Proactive and self-motivated with strong organizational skills.
• Proficiency with systems such as QuickBooks or Xero, and with MS Excel.
• Strong verbal and written communication skills, with a proactive approach.
• Exceptional organisational skills, ability to prioritise, and work independently
• Ability to handle sensitive and confidential information with discretion.

Preferred:

• Experience either in charity accounting and/or a dynamic commercial environment
• Professional qualification or working toward accreditation (e.g. AAT, ACCA, CIMA)

Key responsibilities:

• Manage all restricted funds paid to our charity, ensuring the grant process runs smoothly from application and receipt all the way through to end of grant reporting.
• Use accounting platform to maintain organised and auditable financial records (we’re currently on Quickbooks but open to your suggestions to move to other systems)
• For our charitable trading income, help us to analyse how our business is performing.
• Work with the Chief Officer to prepare and continuously update 1-year up to 3-year forecasts and budgets (currently on MS Excel but open to your suggestions to move to other systems)
• Preparation and submission of Gift Aid claims / reports
• Prepare quarterly management accounts to our Board of Trustees. NB assistance will be given by the Finance Subcommittee.
• Provide accurate data for our annual Independent Examination and published Annual Accounts, including reporting to OSCR and Companies House. NB again, assistance will be given by the Finance Subcommittee and you will be working with our Independent Examiners who are a well-established firm of charity specialists.

Special features of the role:

Although this role does not involve routine contact with children, working for our youth charity is classed as protected work under the terms of the Protection of Vulnerable Groups (Scotland) Act 2007. This position is therefore subject to our rigorous safer recruitment policy. This will include PVG checks, detailed background checks and follow-ups on all references.