We are recruiting for a Housing Team Lead to join our Short Term Housing programme. Our Short Term Housing programme provides a link between private property owners and tenants.

We provide high standards of accommodation and, crucially, create a platform for some of society’s most under-represented people with the ultimate aim of making a genuine difference in their lives.

The Housing Team Lead lead will manage a team of Tenant Liaison Workers and manage a programme of best practice meeting expected standards and quality outcomes and implementing operational controls.

Main duties and responsibilities will include:

• Lead a team of Tenant Liaison Workers to deliver a quality programme focused on the agreed service levels and outcomes for the people we support
• Prepare for and support the implementation of programme growth
• Lead your direct line reports to implement the annual business plan for the programme
• Ensure all referrals to the service are assessed and progressed in line with service specification
• Ensure occupancy levels are maintained through efficient allocation and void management of properties
• Liaise with external agencies such as Community Homeless teams, Housing Benefit and Council Tax teams, landlords, support providers, health services, local authority and other agencies as required.
• Work closely with the Property team to assist in maintaining strong working relationships with Landlords and Agents
• Ensure contractual obligations and the individual needs of the people we support are met by maintaining a system of regular tenancy sustainment support
• Recruit, induct and onboard new members to your team as required and manage your people resources safely
• Arrange and facilitate regular team meetings and support and supervision sessions with your team
• Complete yearly appraisals and personal development plans with your team

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We're looking for someone that can demonstrate knowledge and experience of housing management, with an understanding of the social housing field and associated current relevant legislation and policies. You will be a skilled leader with the ability to influence and inform good working practices supporting staff to develop skills in delivering a quality housing service. Excellent IT skills are required with the ability to work as part of your own staff team and local management team.

A full driving license and access to a car for work purposes is an essential requirement. Employees must hold insurance that covers domestic and business use.

What you can expect from us

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to the Housing Services Manager.
• Your normal working hours are 35 per week, worked Monday to Friday between the hours of 9am and 5pm, depending on the needs of the service, with 1-hour unpaid break.
• Your usual place of work is Rosemount Business Park, 141-145 Charles Street, Unit E3, Glasgow, G21 2QA. You are also required to work in the local community and you will be paid travel expenses from your usual place of work for appointments undertaken in the course of your duties.
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
• You will be automatically enrolled into the People’s Pension provided you meet the auto-enrolment criteria
• Cycle to Work scheme
• Option to purchase and sell annual leave

About Us

We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.

Join Us at Staf – Be Part of our work with young people moving on from the care and justice system.

Staf are delighted to be recruiting for a new role to support the expansion of Youth Justice Voices our national participation project for care and justice experienced young people.

This is an exciting opportunity for the right applicant to support a prestigious, creative and dynamic youth-led project which is influencing real change in the care and justice systems in Scotland. If you are passionate about driving change and developing meaningful participation opportunities and relationships with young people, then we want to hear from you.

Background:

Established in 1998, Staf (Scottish Throughcare and Aftercare Forum) is a membership organisation for all those working with young people leaving care. Staf is a national organisation which represents all 32 Local authorities in Scotland

At Staf (Scottish Throughcare and Aftercare Forum), we believe that young people’s voices should shape the systems that affect their lives. That’s why we developed Youth Justice Voices to ensure that young people with experience of the care and justice system are heard, valued, and influential in driving change.

The Role

We are looking for passionate, skilled, and values-driven individual who will promote and support the expansion of a national network, (specifically in the North East) of youth-led steering groups for care and justice experienced young people.

You will be skilled at developing and sustain relationships with young people in order to amplify their voice and influence systems and practice change in the care and justice sector.

The postholder will play a key role in ensuring that participation is embedded, impactful and contributes to improved outcomes for young people.

Why This Matters

At staf we create meaningful opportunities for young people to share their experiences, influence policy, and shape practice across Scotland. Our work supports participation that is authentic, trauma-informed, and rooted in relationships.

This is your chance to be part of something that makes a real difference.

If you

• Are committed to children’s rights, participation, and social justice
• Have experience working with young people, particularly those facing adversity
• Have experience of superivising a team
• Can work flexibly and creatively in a dynamic environment
• Value reflection, learning, and trauma-informed practice
• Shaer our values : We listen, we care, we love

Then we would love to hear from you.

What You’ll Get

• The opportunity to influence real change for young people in the care and justice system
• A supportive, reflective, and values-led team culture
• Opportunities for learning, development, and progression
• Flexible working and a strong commitment to staff wellbeing

If you are passionate about amplifying young people’s voices and want to be part of a team that is shaping the future of youth justice in Scotland, we would love to hear from you.

As a Community Young Person and Family Support Worker (Crisis Response), you will be required to travel Scotland-wide, with potential overnight stays away from home, with expenses paid.

To continue our existing well-established service and support a Pilot project (Alternative to Policy Custody), we are looking for a keen, enthusiastic individual who has an interest in helping children, young people and their families. This new pilot will be supporting young people away from police involvement and working along side our bespoke young person and family support service.

Are you able to stay calm under pressure? Do you have these qualities? Then we have a job for you?

Purpose & Context of Role

The postholder will manage their own caseload, ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and includem’s model of support.

You will be expected to actively demonstrate leadership and ownership over effective service delivery to young people, by managing their outcomes through the use of line managers, colleagues and organisational tools, processes, policies and procedures.

Service Delivery

• To build relationships and deliver outcome-based support to young people and families, involving all key stakeholders.
• To be available for young people and families at critical times
• To explore values and attitudes with young people in a supportive manner, to affirm and validate their feelings and ideas, and nurture and confirm their learning
• To ensure a focus on regular and appropriate case progression to help young people and families recognise progress.
• To assess and respond appropriately to situations where young people and/or families may be at risk of harm.
• To actively participate in the delivery of the Includem Helpline evening and night service so support is available for young people and families 24/7
• To support with crisis management and generate solutions for young people and families using the Helpline, with risk enablement being at the heart of professional judgement and decision making

People

• To understand the different coping mechanisms that young people and their families use to deal with stress and high emotions, and to respond appropriately
• To demonstrate professional resilience when providing support with sensitive or challenging issues
• To use a strengths-based approach to empower individuals facing adversity to find solutions and make positive changes, ensuring resources are in place to sustain these changes
• To establish mutually trusting, open and non-judgemental relationship with young people and their families
• To encourage and lead collaborative team work to provide a ‘scaffolding of support’ around each young person and their family whilst developing relationships with wider community resources.
• Offer support to young people within their own communities and support them to access resources locally
• To respect and value the contribution of wider stakeholders and the delivery of Includem services
• Where opportunity allows experience of directing, supporting Sessional staff
• Any other duties as designated by your line manager

Influence

• To build relationships with Local Authorities with varying demands and priorities
• To ensure young people and families are empowered to make informed choices
• To support young people and families to effectively communicate with others
• To work with young people to identify goals aligned to wellbeing indicators and to positively influence progression towards these goals.
• To reflect on practice, share learning and promote continuous practice improvement within a team setting.
• To articulate and endorse the Includem framework of intervention and the key aspects of the service delivery model to a wide audience.
• To role model appropriate practice standards and professional boundaries to others
• To ensure a high-quality service is delivered to young people and families
• Demonstrate understanding of your impact on people and how they might see you.
• To develop partnership working within communities.

Resources

• To deploy time effectively to meet the needs of young people and families to ensure the service is available 24/7, 365 days per year.
• Able and willing to travel anywhere in Scotland to respond to needs from Local Authorities, including overnight stays away from home.
• To maintain and produce accurate and timely records and reports.
• To ensure support is delivered in line with Includem’s Policies, Procedures, SSSC Codes of Practice & National Guidelines.

Quality Assurance

• To be accountable for the quality of your work and responsible for any work delegated to others within the Includem support, and be able to evidence this work effectively.
• To actively participate in formal supervision and continuous professional development.
• To have an overview of the work delegated to other Includem workers involved in delivering individualised support to your young people.
• To generate creative and new solutions to issues faced by young people and families.

A UK driving license is an essential requirement for the role.

If you would like further information about the role, please call HR on 0141 427 0523